The Types of Customer Documents We Process at FSSI

August 04, 2021 Categories: Banks and Credit Unions, Direct Mail, Outsourcing, Printing Tags: , , ,

Transactional Documents Marketing Mailers

In our connected, fast-paced world, effective customer communication is a critical part of business for organizations worldwide. Companies produce and distribute a wide variety of documents for their customers, vendors, regulators, internal communications and more.

This article explores the types of documents we process at FSSI and the many ways partnering with an experienced print-mail and electronic delivery outsourcing provider can enhance your overall communications strategy.

Who is FSSI?

FSSI is a full-service print-mail and electronic delivery outsourcing leader with over 40 years of experience specializing in high-volume communications. We serve clients in a broad range of industries – including many top-tier organizations - with unique communication needs. Our cross-industry expertise provides valuable insight and know-how to create highly-effective communications while enhancing document strategies with a variety of print-mail and electronic delivery technologies and solutions to meet any business objective – no matter how complex. Below is a list of the various highly-regulated industries we serve:

Banking
Auto Finance
Insurance
Healthcare
Mutual Funds
Consumer Finance
Credit Unions
Utilities
Mortgage
Government

Whether you are sending thousands, or hundreds of thousands of printed or electronic communications, rest assured that FSSI can custom tailor a solution to maximize the strategic value of all transactional and marketing documents.

What Are Transactional Documents?

Transactional documents communicate the financial transactions and regulatory information between an organization and its customers or clients. Some of the most common types of transactional documents we produce at FSSI include:

  • Account statements
  • Bills
  • Invoices
  • Letters
    • Welcome, declination and collection letters
    • Past due, privacy and compliance notices
    • Change of status notifications
  • Credit card statements
  • Checks
  • Policy declarations

Businesses in nearly every industry have unique document requirements – it isn’t a one-size-fits-all approach. FSSI customizes your documents to optimize your customer communications – ensuring your brand stays consistent across all media with compliant multichannel options. Outlined below are the different ways we add value to every transactional document:

Electronic Presentment and Delivery

Experience has shown us that many customers have different preferences for viewing documents. Some prefer to only receive printed communications while others want to solely interact with your brand online or through a mobile application. In most cases, customers want a combination of both print and electronic accessibility for added convenience. We offer your customers options with a multichannel approach that includes electronic presentment and delivery options, along with printed communications.

Document Design and Composition

Custom data formatting and the latest in savvy design techniques create strategic customer communications. We use creative expertise and industry-leading technology to strategically add aesthetically-pleasing, engaging and informative information to communications, maximizing engagement and brand reach. Layout, font, color, targeted messaging and graphics, and variable data are tactically designed within your documents to help present information in meaningful ways that are easy to understand.

Read our blog about the benefits of using color in financial statements to dive deeper into how the application of color can be used to influence and drive customer behaviors.

Targeted On-Page Messaging

Generic customer messaging is obsolete, even in transactional documents. FSSI’s clients are able to seamlessly deliver targeted messages and maximize whitespace through our fully-accessible, self-service messaging portal. You’ll increase customer satisfaction and loyalty with relevant communications that speak directly to the recipient.

Read our blog on variable data printing to learn in-depth about targeted marketing within financial statements.

Listed below are more examples of transactional documents specific to the different industries FSSI serves:

Banking:
• Deposit and savings account statements
• High net-worth, trust and IRA statements
• Privacy mailings
• Welcome packages
• Notices and other correspondence
• Marketing letters
• Annual tax forms

Auto Finance:
• Loan bills and statements
• Collection and Non-Sufficient Funds (NSF) letters
• Cancellation and past due notices
• Deficiency balances
• Adverse action notices
• Welcome packages
• Notices of Intent (NOI)
• Repossession letters
• Annual privacy policy letters
• Pay-off requests
• Notice of our Plan to Sell Property
• Serious Delinquency – Demand for Payment
• Rights of Defaulting Consumer under Rhode Island General Laws - Notice of Right to Cure
• Notice of Right to Cure
• Notice of Intent to Dispose of Motor Vehicle

Insurance:
• Monthly policy billing statements
• Policy declarations and ID cards
• Policy reinstatement notices w/Proof of Mailing (POM)
• Explanation of Benefits (EOB) statements
• Notices of collateral protection insurance
• Certified cancelation notifications

Healthcare:
• Explanation of Benefits (EOB)
• Explanation of Coverage (EOC)
• Hospital and lab invoices
• Patient or physician mailers
• Appointment reminders

Mutual Funds:
• Monthly, quarterly and annual statements of account
• Trade confirmations
• Annual and Quarterly Portfolio Reports (QPRs)
• Dividend and other checks
• Investor prospectus documents
• Annual tax forms

Consumer Finance:
• Loan bills and statements
• Adverse action letters
• Privacy notices
• Credit risk disclosure notices
• Consumer welcome packets

Credit Unions:
• Deposit, draft and savings statements
• Compliance letters and notices
• Credit card statements
• Auto loan and mortgage statements
• Loan documentation mailings
• Annual tax forms
• Welcome letters or packages
• Loan offer letters

Utilities:
• Monthly bills
• Late notices
• Service cancellation notices
• Rate increase letters

Mortgage:
• Welcome, declination and collection letters
• Past due, privacy and compliance notices
• Loan modifications
• Refinancing proposals

Government:
• Property and unsecured tax bills
• Lien and delinquency notices
• Defaulted property tax sale notifications
• Parking and tolling statements and invoices
• Parking and tolling violation notices

FSSI produces all documents inside our secure facilities – both SOC 2 and HIPAA certified environments. Our services and capabilities are designed to process almost any type of raw data, transforming ordinary mailers into engaging, relationship-building touchpoints. This is true for marketing documents as well.

What are Marketing Documents?

Marketing documents are intended to promote your business, product or brand. FSSI produces marketing documents for all the industries listed above, and much more. Some of the most common marketing documents we produce include:

● Postcards
● Brochures
● Catalogs and booklets
● Coupons
● Thank you cards
● Letters
● Self-mailers and snap packs
● Loyalty and fundraiser mailers
● Direct response letters
● Specialty and direct mailers
● Convenience checks

We are much more than a ‘typical’ print shop. Outlined below are the different ways FSSI adds value to marketing documents:

Full Marketing Services Team

With FSSI’s direct marketing services, you get a dedicated, in-house team – marketing experts, data analysts, software developers, graphic designers, professional copywriters, color specialists and project managers – all working together to generate eye-catching direct mail documents for measurable results. We take your marketing documents and create an effective, results-oriented strategy that’s precise, targeted and fully attributable. The experience is enhanced with an array of types, formats, colors, and variable data and graphics.

1:1 Personalization

We amplify the effectiveness of marketing campaigns with targeted, data-driven communications. Say goodbye to generic mass mailings –with FSSI’s specialized software, you can print simple dynamic variables, like names or addresses, or more complex variables that include the addition of custom messages, images, offers or layouts tailored to each individual customer.

Integrated Digital Marketing

The journey of a personalized marketing document doesn’t have to end with the printed mailpiece. Extend your reach of direct mail pieces with multiple touchpoints that utilize social media and Google Network ads, re-targeting with cookies and phone tracking to further hone and target potential customers. You can even attribute hard-to-decipher results for full transparency.

FSSI Does it All

When we say, “full-service document outsourcing,” we mean it! This article only includes a sampling of our document outsourcing capabilities. When it comes to producing different types of documents, there are many ways we can enhance the value of your communications while delivering top-notch outsourcing services. Call 714.436.3300 to speak to an FSSI outsourcing specialist today or visit our Print-Mail Services page for more information.

Print and Mail Outsourcing Specialists