HIPAA Compliant Print and Mail Services

Outsourcing the print and mail of patient communications makes the business side of providing care, and the health insurance process more efficient, profitable and compliant. FSSI’s HIPAA compliant mail solutions can help healthcare providers enhance the security of their patient billing while also improving the overall patient experience.


HIPAA Compliant Mailing Solutions

FSSI is proud to be a HIPAA-compliant healthcare mailing provider. We’ve invested heavily in data security and privacy technology that ensures that sensitive patient information is protected.

In our HIPAA-compliant mailing facility, FSSI combines best practices for secure printing and mailing with cutting-edge production technologies. All processes work together to ensure the quality, accuracy and integrity of documents produced from sensitive patient data.

Advantages of Partnering with a HIPAA-Compliant Mail Vendor

Your company simply cannot afford a compliance violation. There are many advantages to partnering with a HIPAA-compliant mail services vendor, like FSSI. We expertly handle sensitive patient data, with the equipment, technology and know-how to reduce the risk of a violation and remain HIPAA compliant.

Here are just a few of the advantages of partnering with a HIPAA communications specialist:

  • Boost Efficiency: An integrated HIPAA-compliant mailing solution eliminates the need for in-house printing and mailing infrastructure. This translates to cost savings, reduced manual labor, and faster turnaround times for critical patient communications.
  • Enhance the Patient Experience: Patient-friendly document design, a key component of HIPAA-compliant mailing, ensures clear and concise communication, improving patient understanding and reducing the need for follow-up calls.
  • Guarantee Security: HIPAA-compliant print and mail providers adhere to strict data security protocols. This includes secure storage, encryption, and access controls to safeguard Protected Health Information (PHI) throughout the printing and mailing process.

Unlike other healthcare printing companies, FSSI offers an end-to-end, audit-ready workflow tracking and reporting solution. Online real-time tools create an accurate, auditable trail for the lifecycle of each piece of mail produced in our facility – from file receipt and all throughout the production process to USPS induction. Detailed reporting provides clear evidence that can be used as proof of mailing, should patients claim that documents were not sent.

Types of Healthcare Documents We Produce

Whether your company is a large bustling institution or a smaller high-mail volume clinic or practice, FSSI can customize a patient communications solution to meet your strategic business and marketing objectives. Examples of healthcare documents produced at FSSI include:

  • Patient bills, statements, and invoices
  • Patient letters, notices, and other customer documents
  • Explanation of Benefits (EOB)
  • Explanation of Coverage (EOC)
  • Healthcare billing statement inserts
  • Patient or physician mailers

Learn more about our healthcare printing services. In addition to print and mail services, our custom data formatting and document design help to increase patient and policyholder engagement – while helping to improve payment remittance and response rates.

HIPAA Basics

What is HIPAA?

The Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the regulations issued under HIPAA are a set of U.S. healthcare laws that establish requirements for the use, disclosure, and safeguarding of individually identifiable health information. The scope of HIPAA was extended with the enactment of the Health Information Technology for Economic and Clinical Health (HITECH) Act in 2009.

FSSI has developed a health information security management program to meet the information security and compliance requirements related to its document processing services. The program incorporates the elements of both HIPAA and HITECH.

What is HIPAA Compliance Attestation?

The report is issued under AICPA attestation standards and is designed to allow a CPA firm to express an opinion on an organization’s compliance with the requirements of the HIPAA Security, Privacy and/or Breach Notification Rules.

What Does HIPAA Fulfillment Mean?

HIPAA fulfillment consists of the distribution of mailers, transactional documents, marketing communications and other materials that fall under HIPAA privacy rules. Working with a fulfillment company, they are trained to recognize what requirements apply to each project and are well-equipped to make sure your organization meets them.

For a print-mail service provider to be considered HIPAA compliant, mailing companies must protect the medical and personal information that is included under the most recent HIPAA guidelines. HIPAA-compliant mail pieces cannot display a patient’s health condition, medical equipment being used, finances, or other data that must be kept private.

What Protected Health Information (PHI) Is Covered Under HIPAA?

  • Phone Numbers
  • Biometric Identifiers (fingerprints, retinal and voice prints)
  • Photos
  • Health Conditions
  • Financial Information
  • Treatment-Related
  • Social Security Numbers
  • Email Addresses
  • Geographical identifiers

If you have any additional questions about FSSI’s HIPAA compliance read our Healthcare Mailing FAQ.

FSSI HIPAA Compliant and SOC 2 Seals

Let Us Handle Your Patient and Printed Healthcare and Health Insurance Documents

HIPAA requirements dictate that healthcare companies and their third-party vendors maintain reasonable and appropriate administrative, technical and physical safeguards of patient privacy. Sophisticated data handling and encryption protocols enable us to comply with strict HIPAA guidelines and privacy rules.

We understand the importance of maintaining HIPAA compliance for care providers as well as health insurance companies. We’ve built secure HIPAA-compliant communication solutions that are simple for both healthcare providers and medical insurance companies, no matter how large or complex.

FSSI’s print and mail output includes a wide range of printed and electronic medical documents – both of which can be designed and produced from a single data feed.

FSSI is Well-Versed in HIPAA Guidelines and Maintains HIPAA Compliance

HIPAA compliance means we understand HIPAA guidelines and stay updated with new HIPAA privacy requirements.

HIPAA violations can be costly. FSSI has created a compliance package that provides all the features you are looking for. We not only offer a full-service document mailing solution but maintain the strict guidelines necessary to operate in the healthcare industry.

HIPAA was created to give patients more control over their privacy, but don’t let HIPAA requirements limit your patient communications strategy. FSSI isn’t just HIPAA compliant; we are also regularly pass the SOC 2 audit. Data security is something we value and have invested a lot of time and money into our privacy software and security practices.

Peace of Mind with HIPAA-Compliant Print and Mail

Ensure the security of your patients’ Protected Health Information (PHI) with our HIPAA-compliant print and mail services. This integrated solution streamlines operations, eliminates the need for in-house printing, and guarantees secure handling of sensitive data.

Patient-friendly document design fosters clear communication, while strict data security protocols safeguard PHI throughout the process. Focus on what matters most – providing exceptional patient care – while minimizing the risk of breaches and demonstrating your commitment to patient privacy.

Ready to learn more? Contact us online or call us at (714) 436-3300 to discuss your specific needs and schedule a no-obligation consultation or demo. We’ll show you how HIPAA-compliant print and mail can streamline your operations, enhance the patient experience, and ensure the highest level of data security.