HIPAA Compliant Print and Mail Services for Healthcare Organizations

Outsourcing the print and mail of patient communications containing Protected Health Information (PHI) is a critical strategy for improving efficiency and ensuring regulatory compliance. FSSI’s HIPAA-compliant print and mail services enhance the data security of patient billing statements and other sensitive documents, fortifying patient privacy and improving the overall patient experience.

What Are the Benefits of Outsourcing Patient Statement Services to a HIPAA Compliant Vendor?

Your company simply cannot afford a compliance violation. There are many advantages to partnering with a HIPAA-compliant mail services vendor, like FSSI. We expertly handle sensitive patient data, with the equipment, technology and know-how to reduce the risk of a violation and remain HIPAA compliant.

Here are just a few of the advantages of partnering with a HIPAA patient communications specialist:

  • Industry-leading privacy and data management technology
  • HIPAA compliant print, mail and eDelivery
  • 24/7 compliance-focused production tracking and reporting
  • Streamlined patient statement services, from printed billing statements to electronic documents and secure SMS text messages

Unlike other print and mail companies, FSSI offers an end-to-end, audit-ready workflow tracking and reporting solution. Online real-time tools create an accurate, auditable trail for the lifecycle of each mail piece produced in our facility, from file receipt throughout the production process to USPS induction. Detailed reporting provides clear evidence that can be used as proof of mailing, should patients claim that documents were not sent.

HIPAA Logo

HIPAA Compliant Patient Statement Printing and Mailing Solutions

The Health Insurance Portability and Accountability Act of 1996 (HIPAA) is a federal law that requires the creation of national standards to protect sensitive patient health information from being disclosed without the patient’s consent or knowledge.

FSSI is proud to be a HIPAA-certified print service provider. We’ve invested heavily in data security and privacy technology that ensures sensitive patient information is protected at every stage. In our HIPAA-compliant mailing facility, FSSI combines best practices for secure medical printing and mailing with cutting-edge production technologies. All processes work together to ensure the quality, accuracy and integrity of documents produced from sensitive patient data.

The result is a HIPAA-certified patient statement printing solution that can help reduce costs and risks while remaining compliant with changing privacy regulations, making patient communication more effective and streamlined.

Types of Healthcare Documents We Produce

Whether your organization is a large institution or a smaller high-volume clinic or practice, FSSI can customize a patient statement services solution to meet your strategic business and marketing objectives. Examples of healthcare documents produced at FSSI include:

  • Patient bills, statements, and invoices
  • Patient letters, notices, and other customer documents
  • Explanation of Benefits (EOB)
  • Explanation of Coverage (EOC)
  • Healthcare billing statement inserts
  • Patient or physician mailers

Learn more about our HIPAA-compliant patient communications. In addition to HIPAA-compliant print and mail services, our custom data formatting and document design help increase patient and policyholder engagement while improving remittance and response rates.

HIPAA and SOC 2 Seals.

How Does FSSI Handle Secure HIPAA Compliant Mail Fulfillment?

HIPAA-compliant mail fulfillment is a core component of our patient statement services. It encompasses the secure processing and distribution of a wide range of materials containing PHI, including:

  • Transactional documents (e.g., patient billing statements, explanation of benefits)
  • Mailers and notices
  • Marketing communications (when applicable and handled in compliance with regulations)
  • Other materials are subject to HIPAA privacy rules

Our trained personnel are equipped to identify the specific HIPAA requirements applicable to each project, ensuring that every communication is handled in accordance with regulations. This includes understanding and applying rules regarding the visibility of PHI on mail pieces and utilizing secure mailing methods.

What Protected Health Information (PHI) Is Covered Under HIPAA?

  • Phone Numbers
  • Biometric Identifiers (fingerprints, retinal and voice prints)
  • Photos
  • Health Conditions
  • Financial Information
  • Treatment-Related
  • Social Security Numbers
  • Email Addresses
  • Geographical identifiers

For additional details about FSSI’s HIPAA compliance measures and how we can support your secure patient statement services needs, please refer to our Healthcare Printing and Mailing FAQ or contact us directly for a personalized consultation.

Is FSSI Fully HIPAA Compliant for Healthcare Print and Mail?

Being HIPAA compliant means we possess a comprehensive understanding of HIPAA guidelines and continually align our practices with the most recent privacy requirements.

HIPAA violations can be costly. FSSI has created a compliance package that provides all the features you’re looking for in a patient statement services vendor. We not only offer a full-service HIPAA-compliant document mailing solution but also maintain the strict guidelines necessary to operate in the healthcare industry.

HIPAA was created to give patients more control over their privacy, but don’t let HIPAA requirements limit your patient communications strategy. FSSI isn’t just HIPAA compliant. We also maintain SSAE 18 Type II compliance. Data security is something we value deeply, and we’ve invested significant time and resources into our privacy software and security practices.

Secure Patient Billing Statements and Health Insurance Communications

HIPAA requirements dictate that healthcare companies and their third-party vendors maintain reasonable and appropriate administrative, technical and physical safeguards of patient privacy. Sophisticated data handling and encryption protocols enable us to comply with strict HIPAA guidelines and privacy rules.

We understand the importance of maintaining HIPAA compliance for both care providers and health insurance companies. We’ve developed secure, HIPAA compliant patient statement services and communication solutions that work for healthcare providers and medical insurance companies of all sizes.

FSSI’s print and mail output includes a wide range of printed and electronic medical documents, both of which can be designed and produced from a single data feed.

Schedule a HIPAA Compliant Patient Statement Services Consultation

An integrated HIPAA compliant print and mail vendor can do a lot to help grow your business and improve the overall patient experience. This includes a patient-friendly billing statement design optimized for readability and response. Contact us online or call us at 714.436.3300 to learn more about our secure HIPAA-compliant patient statement printing and mailing services or to schedule a no-obligation demo or consultation.

FSSI HIPAA Compliant and SOC 2 Seals