Customer Communications Management (CCM) and Why You Need It
In today’s customer-centric business environment, how you connect with your audience is almost as important as what you say. Communication sets the tone for the relationship, providing your customers with an engaging brand experience and your employees with a reliable and straightforward way to deliver... Read More »
3 Tips for Enhancing Financial Statements for Increased Engagement
Improve Customer Relationships with Well-Designed Documents Many companies still haven't realized just how valuable well-designed transactional documents are to their business strategy. Creating engaging financial statements and invoices expands brand awareness, nurtures customer relationships and... Read More »
Leveraging Big Data in Customer Communications
Big data is everywhere because, well — it’s BIG! Internet users, alone, generate an estimated average of 2.5 quintillion bytes (that’s A LOT - a quintillion is a number equal to 1 followed by 18 zeros) of data each day. 1 These massive data volumes are projected to double every two years. 2 All of this... Read More »
Disaster Recovery Planning as Part of Your Business Continuity Plan
It’s easy to assume a downtime event will never happen to your company, but the truth is more than 50% of companies have experienced a downtime event that lasted a full workday in the last five years. Of the companies that experienced a major data disaster, 96% of those that had a disaster recovery plan... Read More »
Improving the Data Security and Privacy of your Organization
Is Your Company Doing Enough to Safeguard its Customers’ Sensitive Data? Data security and privacy are vital in today’s digital world for protecting personal customer information and maintaining your company’s reputation as a trusted brand. In this blog, we define sensitive data and how companies... Read More »
