Print and Mail Outsourcing Services for the Auto Finance Industry

person being given car keys.

Managing customer communications while keeping pace with CFPB, FCRA, and state-level compliance requirements is one of the biggest operational drains auto finance lenders face. FSSI has over 45 years of experience in print and mail outsourcing for the auto finance industry, and we specialize in handling that burden so you can stay focused on acquisitions, collections, and growth.​

Our comprehensive print and mail outsourcing solutions, including statement processing and critical mail distribution, are built specifically for auto finance companies. This is a simplified, end-to-end approach to document processing and delivery that helps you mitigate risk, strengthen regulatory compliance, and drive collection efforts more effectively through secure printing and mailing services.

Borrowers want billing statements that are clear, concise, and easy to act on. Regulators want documented proof of compliant delivery. With FSSI’s secure printing and mailing services, electronic delivery options like eStatements, and integrated payment processing, you can meet both demands at once. Outsourcing your auto finance print and mail operations to a specialized provider improves operational efficiency, ensures accuracy, and strengthens your overall customer communication strategy.

Print and Mail Outsourcing Services Include:

  • Statement processing and mailing
  • eStatement processing, eDelivery, online banking portals
  • Direct mail marketing and variable data printing
  • Letter printing and mailing
  • In-house graphic design and development team
  • 24/7 online client-facing job tracking and mailpiece reporting

Auto Loan Statement Statement Samples

Learn more about our turnkey print and mail solutions for auto finance.

Turnkey Print-Mail for Auto Finance

Auto Finance Document Types: Print, eStatements, Email, SMS

We produce a wide range of critical documents tailored to auto finance companies. From loan bills and statements to welcome packages, annual privacy letters, and AA letters (TD and Conditional), we handle every facet of your borrower communication needs.

Our expertise covers collection and NSF letters, RTC and NOI notices, cancellation and past-due notices, deficiency balance letters, and repo and reinstatement notices. We also handle one-time drafts and mailers built to make a lasting impression.

  • Loan bills and statements
  • Welcome packages
  • Annual privacy letters
  • AA letters – TD and conditional
  • Collection and NSF letters
  • RTC and NOI notices
  • Cancellation and past-due notices
  • Deficiency balances
  • Repo and reinstatement letters
  • One-time drafts or mailers
  • Adverse action notices
  • Certified mail
  • Direct mail postcards and marketing letters
FSSI HIPAA Compliant and SOC 2 Seals

A Proven Outsourcing Partner for Auto Finance Lenders

At FSSI, we bring deep expertise in the auto finance industry to every engagement, providing print and mail outsourcing solutions tailored to the specific needs of auto lending companies like Exeter. Our services cover the entire lifecycle of time-sensitive billing statements and notices, from design and formatting through data processing, production, and delivery.

Timely, accurate billing communications matter in auto finance. See how our outsourcing solution gave Exeter greater control over the look, content, and production of printed and electronic documents, including custom statement design with payment drivers, electronic presentment and delivery, payment processing, document archival, and online job tracking.

Exeter Auto Finance Case Study

Why Auto Finance Companies Outsource Print and Mail to FSSI

Handing off the production of printed and electronic customer communications to FSSI frees your team to focus on what drives revenue. We offer over 45 years of financial printing experience and a bundled, highly scalable solution designed for both fast-growing lenders and established institutions.​

Car Related Gauges and Speedometer.

When your strategy calls for tighter marketing integration or stronger compliance tracking, FSSI’s service options deliver:

  • Document Message Management: A self-managed portal that supports data-driven personalization; intuitive message campaign editor inserts targeted marketing or educational messages using fully formatted color text and graphics
  • Piece Level Reporting: Displays real-time status of each piece in the mailstream, from file receipt at FSSI through delivery to the USPS, with 100% data-to-mail integrity and online reporting
  • USPS Optimization: IMb (intelligent mail barcode) helps you track incoming remittance payments, monitor cash flow, and cut costs on collection calls; includes USPS First-Class, Priority, and Certified Mail, plus FedEx and UPS options
  • Wide Variety of Print Outputs: Full-color, black and white, Inkjet, Screen, Xerox, Canon, MICR, and variable data printing
  • Online Letter Template Management Tools: Approve and revise letter and notice content as often as needed without extra development costs; use alongside statement production to ensure compliant delivery of standard and mandated financial documents
  • Online Job Tracking and Compliance Reporting: View top-line data at a glance or drill down for deeper analysis; approve files, check job status, and monitor inventory and postage in real time
  • Multichannel Direct Mail Marketing: Services include an in-house design team and experienced developers
  • Custom Document Design with Payment Drivers: Strategic document composition makes it simple for borrowers to remit payments with an easy-to-navigate layout and features like PayNearMe cash payment barcodes, QR codes, and multiple payment coupons
electric presentment and eStatement services graphic

eStatement Processing, Delivery, and Payment Options

Meet your customers’ multichannel preferences with multiple electronic bill presentment and payment options. Email and text alerts are sent via FSSI’s eNotify platform, which delivers critical communications on time and routes around spam filters while maintaining security protocols.

  • Text and Email Notifications: Automatically alerts enrolled customers when eDocuments are ready or a payment is due, via customizable templated emails or integrated text messaging
  • Payment Processing: FSSI can serve as your eBill and invoice repository, securely delivering PDF and HTML documents linked to your preferred payment module, or provide a complete EBPP solution through PayNearMe or your own payment provider
  • Document Archival and CRM: Unlimited archival capacity with online CRM hosted by FSSI, plus custom-indexed files for your internal reporting system
data security and privacy practices at fssi

Staying Compliant with Auto Finance Regulations

Keeping up with evolving regulations from the CFPB, FDIC, FCRA, and state regulators is one of the most demanding aspects of running an auto finance operation today. FSSI continuously updates its security measures and data privacy practices to protect sensitive borrower information and support your compliance posture.

Our core commitments include data security, privacy, business continuity, and disaster recovery. FSSI undergoes annual SOC 2 audits and maintains HIPAA compliance across our facilities, with security practices that include:

  • Building security
  • User and server-level security
  • Secure data standards
  • Secure data archival options
  • Document security
  • Employee training

Learn more about FSSI data security and privacy infrastructure.

Direct Mail Marketing for Auto Finance and Car Dealerships

Strengthen your auto finance marketing with specialized direct mail services designed to attract new borrowers and showcase new offerings to existing customers.

examples of direct mail pieces and electronic direct mail

Our direct mailers communicate vehicle financing options, lease terms, exclusive deals, and finance programs to individuals actively shopping for their next vehicle or considering refinancing.​

  • Attention-grabbing postcards: Designs that put your best auto finance deals front and center
  • Persuasive marketing letters: Personalized messages that connect with car buyers and highlight your competitive financing options
  • Tailored printing: Variable data printing to customize each mailer to the recipient’s specific interests
  • Focused mailing lists: Accurately segmented lists reaching potential buyers and refinancing prospects
  • Integrated digital marketing: Direct mail paired with online retargeting to reinforce your auto finance message across channels
  • Live performance tracking: Monitor campaign success through our online dashboard with full attribution reporting

Explore the possibilities with our advanced direct mail and auto finance marketing campaigns through our dedicated marketing division, Splash.

FSSI Splash Logo.
example of an auto finance statement with marketing elements

Speak with an Auto Finance Print and Mail Specialist

Our processes and technology ensure 100% data-to-document integrity and precision at every stage of production. Whether you need to reach specific borrowers or improve your overall communication strategy, FSSI can help your auto finance company produce impactful documents that drive action and deliver a measurable return.

We can securely process:

  • Auto finance statements
  • Strategic marketing communications
  • Tax-related documents
  • Electronic statements (eStatements)
  • Monthly newsletters
  • Multichannel direct mail campaigns

Auto finance is a competitive space and compliance pressure is only increasing. Get a full-service print and mail outsourcing solution built specifically for auto lenders. Contact us online or call us at 714.436.3300 for a no-obligation consultation.

Contact an Auto Finance Specialist