Utilities

Utility Bill Management

Outsourcing Utility Bill Processing

Outsource your utility bill processing and payments with an expert. Working with a print and mail company like FSSI helps address one of the bigger communications challenges familiar to public utilities: a limited number of customer touchpoints.

Because utility companies typically have less regular contact with customers than other businesses, the monthly billing statement is arguably one of your most important educational and brand-building channels. We also offer client-facing online document management, design and job tracking tools to help you manage your customer communications 24/7. Improve the performance of your utility billing and collections process.

Print-Mail Services for Water, Gas and Electric Companies

A monthly billing statement can become more than just a boring transactional document. We offer a full suite of document management and redesign tools, with an in-house design team on staff. They can help your company increase the value of each customer interaction. Document design is even more important than ever to the new modern customer. Improve the performance of your billing and collection process.

FSSI can process utility bills with fully customizable on-page enhancements for both printed and electronic statements such as:

  • Creative typography and logo treatment
  • Intelligent whitespace management

Redesign Solution That Helps your Bills Work Harder

A utility bill can be more than just a simple transactional document. Nearly 40 years of experience have gone into perfecting our document design best practices. Our in-house utility bill redesign experts help give your documents a cleaner, more inviting layout, thus improving the impact and comprehension of customer information, and enabling you to more effectively:

  • Inform customers about rebates and incentives
  • Communicate resource-saving technologies and practices
  • Encourage participation in new efficiency programs
  • Announce regulated initiatives, mandates or rate changes
  • Drive customers to your website for more information or online bill pay
  • Effective whitespace management

Integrated Digital Tools That Complement our Print and Mail

FSSI’s full range of utility bill management services includes print, mail, in-house designers and developers and marketing enhancements if needed. We also offer electronic channels including email, online portals, and mobile including SMS text messages. All of these enhances integration with all of our other utility bill printing and mailing processes. Streamline your billing and collections strategy with enhancements including:

eStreamOne: electronic utility bill presentment and ePayment
letterStreamOne: for creating and mailing compliance letters and notices and collection correspondence

Text Messaging for Utility Companies

With the addition of our SMS text message notification and utility billing services, you can send utility customers a variety of text message alerts. Send an outage notification, an SMS billing reminder, or an appointment notice in seconds. We rely on our partners Solution-by-Text’s powerful SMS Gateway software to make sure your SMS text messages reach your customer as soon as possible.

There are many benefits of adding SMS Text Message Services for a utility company:

  • Improved Customer Satisfaction: Send SMS billing reminders and payment notification to help your valued customers. This helps them stay up to date and informed on their account statuses. SMS text messages have also been shown to improve on-time payment rates.
  • Two Way SMS: Two-way texting has revolutionized customer service. SMS CRM integration allows you to send appointment reminders, confirm appointments, cancel appointments, and send updates if service technicians are running late.
  • Improve Call Center Workflow: SMS Text messages, especially two-way texting allows your utility company to automate many customer service processes. As a result, this also limits the number of calls made to your call center.

Request Samples or a Print and Mail Services Consultation

Monthly billing statements are a direct line to your customers. Make sure you’re connecting regularly in the most interesting and engaging way possible. Outsourcing your utility bills is an effective way to improve collections and better interact with your customers. Contact a utility billing specialist today to schedule a no-obligation utility bill design review or utilities print and mail services consultation, or to request utility bill digital color samples.