Utilities

Utility Bill Mailing Services

Outsourcing Utility Bill Printing and Mailing

Outsource and automate your utility bill printing and collections with an expert. Working with a bill mailing services company like FSSI helps address one of the bigger communications challenges familiar to public utilities, a limited number of customer touchpoints. We work with gas, energy, gas, water, waste management and other public utility companies.

Because utility companies typically have less regular contact with customers than other businesses, the monthly billing statement is arguably one of your most important educational and brand-building channels. We also offer client-facing online document management, document design and job tracking tools to help you manage your monthly billing and communications 24/7. Improve the performance of your monthly invoices and collections process.

Utility Bill Mailing Services

A monthly billing statement can become more than just a boring transactional document. We offer a full suite of document management and redesign tools, with an in-house design team on staff. They can help your company increase the value of each customer interaction.

FSSI can process utility statements with fully customizable on-page enhancements for both printed and electronic statements such as:

  • Creative typography and logo treatment
  • Intelligent whitespace management

Utility Bill Redesign: Add Value to Documents

A utility bill can be more than just a simple transactional document. Nearly 40 years of experience have gone into perfecting our utility bill design best practices. Our in-house graphic design experts help give your documents a cleaner, more inviting layout, thus improving the impact and comprehension of customer information, and enabling you to more effectively:

  • Inform customers about rebates and incentives
  • Communicate resource-saving technologies and practices
  • Encourage participation in new efficiency programs
  • Announce regulated initiatives, mandates or rate changes
  • Drive customers to your website for more information or online bill pay
  • Effective whitespace management

Integrated Digital Tools

FSSI’s full range of utility bill processing services includes print, mail, in-house designers and developers and marketing enhancements if needed.

We also offer electronic channels including email, online portals, and mobile including SMS text messages. All of these enhances integration with all of our other utility bill printing and mailing processes. Streamline your billing and collections strategy with enhancements including:

eStreamOne: electronic utility bill presentment and ePayment
letterStreamOne: for creating and mailing compliance letters and notices and collection correspondence

Text Messages for Utility Companies

With the addition of our SMS text message notification and payment services, you can send utility customers a variety of text message alerts. Send an outage notification, an SMS billing reminder, or an appointment notice in seconds. We rely on our partners Solution-by-Text’s powerful SMS Gateway software to make sure your SMS text messages reach your customer as soon as possible.

There are many benefits of adding SMS Text Message Services for a utility company:

  • Improved Customer Satisfaction: Send SMS payment reminders and payment notifications to help your valued customers. This helps them stay up to date and informed on their account statuses. SMS text messages have also been shown to improve on-time payment rates.
  • Two Way SMS: Two-way texting has revolutionized customer service. SMS CRM integration allows you to send appointment reminders, confirm appointments, cancel appointments, and send updates if service technicians are running late.
  • Improve Call Center Workflow: SMS Text messages, especially two-way texting allows your utility company to automate many customer service processes. As a result, this also limits the number of calls made to your call center.

Request Samples or a Utility Bill Printing Consultation

Monthly billing statements are a direct line to your customers. Make sure you’re now only connecting regularly, but in the most engaging way possible.

Outsourcing utility bill processing is an effective way to improve collections and better interact with your customers. Contact a utility specialist today to schedule a no-obligation print and mail services consultation, or to request digital color samples.