Utilities

Utilities

Bill Printing and Mailing Solution for Utility Companies

Outsourcing the bill printing and mailing for your utility company can help address a big communication challenge facing public utility companies. The biggest hurdle many utility providers and municipal utility providers struggle with is having a limited number of customer touchpoints. The monthly billing statement is more valuable to a utility company. This is because utility companies like was, gas, electric and other city municipalities have less contact with their customers than other businesses. Monthly utility bills are arguably one of the most important educational and brand-building communication channels.

A monthly billing statement can become more than just a boring transactional document. We offer a full suite of document management and redesign tools, with an in-house design team on staff. They can help your company increase the value of each customer interaction. Document design is even more important than ever to the new modern customer. Improve the performance of your billing and collection process.

Utility Bill Processing Services for Electric, Gas and Water Companies

A monthly billing statement can become more than just a boring transactional document. We offer a full suite of document management and redesign tools, with an in-house design team on staff. They can help your company increase the value of each customer interaction. Document design is even more important than ever to the new modern customer. Improve the performance of your billing and collection process. We utilize proven utility bill redesign practices including layout, color highlights and personalized engagement cues that clearly present important information to customers. Using these techniques, you can guide your customers to pertinent information or offers that they might have missed before. It might seem simple, but we’ve seen even simplifying a document and a few minor tweaks make a tremendous impact.

FSSI’s fully customizable utility bill processing services include on-page enhancements for both printed and electronic statements such as:

  • Creative typography and logo treatment
  • Intelligent whitespace management

Print-Mail Services That Help Utility Bills Work Harder

A utility bill can be more than just a simple transactional document. Nearly 40 years of experience have gone into perfecting our document design best practices. Our in-house utility bill redesign experts help give your documents a cleaner, more inviting layout, thus improving the impact and comprehension of customer information, and enabling you to more effectively:

  • Inform customers about rebates and incentives
  • Communicate resource-saving technologies and practices
  • Encourage participation in new efficiency programs
  • Announce regulated initiatives, mandates or rate changes
  • Drive customers to your website for more information or online bill pay
  • Effective whitespace management

Integrated Digital Solutions That Complement our Print and Mail

FSSI’s full range of utility bill management services includes print, mail, in-house designers and developers and marketing enhancements if needed. We also offer electronic channels including email, online portals, and mobile including SMS text messages. All of these enhances integrate with all of our other utility bill printing and mailing processes. Streamline your billing and collections strategy with enhancements including:

eStreamOne: electronic utility bill presentment and ePayment
letterStreamOne: for creating and mailing compliance letters and notices and collection correspondence

Text Messaging for Utility Companies

With the addition of our SMS text message notification and billing services, you can send utility customers a variety of text message alerts. Send an outage notification, an SMS billing reminder, or an appointment notice in seconds. We rely on our partners Solution-by-Text’s powerful SMS Gateway software to make sure your SMS text messages reach your customer as soon as possible.

There are many benefits of adding SMS Text Message Services for a utility company:

  • Improved Customer Satisfaction: Send SMS billing reminders and payment notification to help your valued customers. This helps them stay up to date and informed on their account statuses. SMS text messages have also been shown to improve on-time payment rates.
  • Two Way SMS: Two-way texting has revolutionized customer service. SMS CRM integration allows you to send appointment reminders, confirm appointments, cancel appointments, and send updates if service technicians are running late.
  • Improve Call Center Workflow: SMS Text messages, especially two-way texting allows your utility company to automate many customer service processes. As a result, this also limits the number of calls made to your call center.

Request Samples or a Utility Print and Mail Services Consultation

Monthly billing statements are a direct line to your customers. Make sure you’re connecting regularly in the most interesting and engaging way possible. Contact a utility billing specialist today to schedule a no-obligation utility bill design review or utilities print and mail services consultation, or to request utility bill digital color samples.