Utilities

Utilities

Utility Bill Printing

Print Outsourcing Solution for Utility Companies:

Outsourcing the bill printing and mailing for your utility company can help address a big communication challenge facing public utility companies. The biggest hurdle many utility providers struggle with is having a limited number of customer touch points. The monthly billing statement is more value to a utility company. This is because utility companies like water, gas, electronic and other municipalities have less regular contact with their customers than other businesses. The monthly utility bill is arguably the most important educational and brand building channels.

A monthly billing statement can become more than just a boring transactional document. We offer a full suite of document management and redesign tools, with an in-house design team on staff. They can help your company increase the value of each customer interaction. Document design is even more important than ever to the new modern customer. Improve the performance of your billing and collection process. We utilize tested utility bill redesign practices and color cues that clearly present information to customers. Using these techniques you can point out valuable information, that they might miss. It might seem simple, but we’ve seen a few small changes made an incredible difference.

Print Workflow and Document Management for Energy, Gas and Water Companies

FSSI is a leader in print solutions and mail management. We have print solutions customized to meet the needs of utility companies and municipalities. FSSI offers creative on-page enhancements that are designed to generate trust, loyalty and satisfaction. We accomplish this by presenting educational or account information in a friendly, easy-to-read format. FSSI’s print outsourcing services put your company in the best light possible. We help you find and correct common bill formatting issues, such as a dated layout or hard-to-find usage, account or payment information. We offer full-service print outsourcing services for water companies, gas companies, electric companies, trash and recycling. Save time, save money, and improve your customer documents and improve timely payments.

FSSI’s fully customizable print-mail services for utilities include on-page enhancements for both printed and electronic statements such as:

  • Creative typography and logo treatment
  • Intelligent whitespace management

Utility Bill Redesign Services That Help Your Bills Work Harder

A utility bill can be more than just a simple transactional document. Our document redesign tools give documents a cleaner, more inviting layout, thus improving the impact and comprehension of customer information, and enabling you to more effectively:

  • Inform customers about rebates and incentives
  • Communicate resource-saving technologies and practices
  • Encourage participation in new efficiency programs
  • Announce regulated initiatives, mandates or rate changes
  • Drive customers to your website for more information or online bill pay

 

Digital Solutions That Complement Our Print-Mail Services

FSSI’s full range of utility bill management services includes print, mail, and multi-channel communication services. In addition, we also offer electronic channels including email, and SMS text messages. Everything integrates with our innovative utility bill formatting enhancements:

eStreamOne™: electronic utility bill presentment and payment
letterStreamOne: for compliance letter printing and mailing workflow and collection correspondence

 

Text Messaging for Utility Companies

With the addition of our SMS text messaging services, you can send utility customers a variety of text message alerts. Send an outage notification, an SMS billing reminder, or an appointment notice in seconds. We rely on our partners Solution-by-Text’s powerful SMS Gateway software to make sure your SMS text messages reach your customer as soon as possible.

There are many benefits of adding SMS Text Message Services for a utility company:

  • Improved Customer Satisfaction: Send SMS billing reminders and payment notification to help your valued customers. This helps them stay up to date and informed on their account statuses. SMS text messages have also been shown to improve on-time payment rates.
  • Two Way SMS: Two-way texting has revolutionized customer service. SMS CRM integration allows you to send appointment reminders, confirm appointments, cancel appointments, and send updates if service technicians are running late.
  • Improve Call Center Workflow: SMS Text messages, especially two-way texting allows your utility company to automate a number of customer service processes. As a result, this also limits the number of calls made to your call center.

Request Samples or a Utility Print and Mail Services Consultation

Monthly billing statements are a direct line to your customers. Make sure you’re connecting regularly in the most interesting and engaging way possible. Contact a utility billing specialist today to schedule a no-obligation utility bill design review or utilities print and mail services consultation, or to request utility bill digital color samples.