Utility Bill Printing and Mailing

person holding a small wooden house.

Overcome the challenge of limited customer touchpoints and ensure effective and engaging communications through outsourcing and automating your utility bill processing with an expert like FSSI.

Our customized print and mail solutions are designed specifically for utility service providers, helping you improve the performance of your utility billing, mailings and collections process. With our cutting-edge technology and dedicated team, we ensure that your utility bills are printed accurately and mailed promptly to your customers.

Utility Bill Mailing Solutions Include:

  • Monthly bills and statements
  • Letter printing and mailing
  • Cancellation and shut-off notices
  • Rate increase announcements
  • Newsletters and welcome letters
  • Utility bill ePresentment and ePayments
  • Letter management
  • SMS text messages
  • Postage optimization
  • Utility bill redesign services

Utility Bill Sample PDFs

Check out some examples of redesigned utility documents.


Benefits of Outsourcing Bill Processing and Mailing

FSSI HIPAA Compliant and SOC 2 Seals

Read more about the advantages of outsourcing utility bill printing and mailing.


Types of Utility Documents Processed at FSSI

Whether you’re delivering critical account information or marketing to your customers, our expert team is here to make sure your documents are processed and mailed correctly, on-time, every time. Our comprehensive solutions are designed to empower utility providers with the tools they need to efficiently manage their billing and communication processes.

  • Monthly utility bills and statements
  • Transactional receipts
  • Late notices
  • Service cancellation and shut-off notices
  • Rate increase letters
  • Announcement letters and newsletters
  • New customer welcome letters
  • Transactional receipts
  • Late notices
  • Direct mail marketing postcards, letters and multichannel campaigns

Partnering with the Nation’s Leading Utility Service Providers

  • Water companies
  • Sewer service providers
  • Natural gas
  • Electric companies
  • Waste management
  • Home security
  • Cable and internet service providers
  • Pest control companies

Utility Bill Processing and Mailing Services for Water, Gas and Electric Companies

Monthly billing statements can become more than just transactional documents. At FSSI, we offer a comprehensive suite of document management and redesign tools, including an in-house design team, to enhance the value of each customer interaction.

Whether you’re looking to enhance the clarity and professionalism of your monthly statements or streamline your communication efforts, our utility bill print to mail processing services are tailored to meet your unique needs. With a focus on precision and reliability, we are your trusted partner in the world of utility bill printing and mailing.

With fully customizable on-page enhancements for both printed and electronic statements, we can help you:

  • Include selective messaging on utility statements
  • Incorporate data-driven, personalized graphics
  • Utilize vivid inkjet digital color
  • Optimize whitespace management

Streamline Utility Bill Management with Expert Outsourcing

We offer a range of integrated digital tools, including email, online portals, and mobile channels like SMS text messages, to complement our print and mail services. This integration enables you to streamline your billing and collections strategy and enhance customer engagement.

All these options enhance integration with all of our other utility bill mailing processes. Streamline your billing and collections strategy with enhancements that include:

  • Workflow job tracking and mailpiece tracking
  • Manage envelope and paper stock inventory online
  • SMS text messaging
  • Electronic bill presentment and mobile and electronic payment integrations

Seamless Document Folding and Mailpiece Inserting

Our intelligent inserting technologies enable fast and accurate mailpiece insertion. Our document folding and mail-inserting technology includes error detection capabilities and leverages intelligent mail barcodes. This ensures that output accuracy, quality and postage reductions are never compromised.

We maintain client-specific printing templates that capture the layout and data mapping elements of each notice processed and produced in our facilities. This ensures consistent and efficient processing of your utility bills and notices.


Postage Optimization and USPS Programs for Utility Bill Mailings

At FSSI, we leverage volume and pre-sort discounts to secure the lowest postage rates for our clients. Our services include Certified Mail, individual mailpiece tracking, address cleansing, Move Update Compliance and returned mail solutions for undeliverable-as-addressed mail to help you manage UAA mail.

To ensure accurate addresses, we use the Coding Accuracy Support System (CASS) and Delivery Point Validation (DPV) software to standardize and update addresses. Our mailpieces are also checked against the National Change of Address (NCOA) database to ensure USPS Move Update compliance.


Person Holding Utility Bill in Front of a Computer.

Enhance Customer Engagement with Utility Bill Redesign

Over 40 years of experience have gone into perfecting our utility bill design best practices. Our in-house document design experts help give your documents a cleaner, more inviting layout, thus improving the impact and comprehension of customer information.

FSSI Redesigns Utility Bills to Help:

  • Inform customers about rebates and incentives
  • Communicate resource-saving technologies and practices
  • Encourage participation in new efficiency programs
  • Announce regulated initiatives, mandates or rate changes
  • Drive customers to your website for more information or online bill pay
  • Optimize the whitespace in your customer documents

Improve the Customer Experience with SMS Text Messages

With our SMS text message notification and utility billing services, you can send a variety of text message alerts to your utility customers. Whether it’s outage notifications, billing reminders, or appointment notices, SMS text messages provide an additional touchpoint for effective communications.

  • Increased Customer Satisfaction – Send SMS payment reminders and confirmation notifications to help your customers stay up-to-date and informed on their account statuses. SMS text messages have also been shown to improve on-time payment rates.
  • Streamlined Two-Way SMS – Two-way texting has revolutionized customer service. SMS CRM integration allows you to send appointment reminders and updates, in addition to providing a real-time communication experience that’s immediate, responsive and low-pressure.
  • Improved Call Center Workflow – SMS text messages, especially two-way texting, allow your utility company to automate many customer service processes. As a result, this also limits the number of calls made to your call center.

Direct Mail Marketing Strategies for Utility Providers

examples of direct mail including electronic direct mail

Direct mail is an invaluable tool for utility companies looking to enhance their program marketing efforts. It is an effective channel for utility providers to effectively target and engage with customers. By utilizing direct mail, you can ensure that your brand maintains a prominent presence in customers’ minds, making it easier to convey essential information about your public utility services.

Within our direct mail marketing solutions, you’ll find an array of options perfectly suited to utility companies. These include postcards, letters, variable data printing, curated mailing lists, online retargeting, digital marketing automation, and an intuitive online dashboard for in-depth campaign tracking and analytics. We seamlessly blend the effectiveness of traditional printed materials with the power of digital marketing integration. This integration utilizes website retargeting and display ads to significantly expand the reach and impact of your program marketing efforts for utility companies.

Our full-service direct mail marketing services are tailored specifically for utility companies. They enable you to keep both your existing and potential customers informed about new product offerings, special rates, and other pertinent details critical to your program marketing efforts.

Direct Mail Marketing Service Offerings

  • Postcards
  • Letters
  • Variable data printing
  • Mailing lists
  • Online retargeting and digital marketing automation
  • Online dashboard for campaign tracking and analytics

If you are looking for more advanced direct mail marketing campaigns that combine traditional print with digital marketing automation and online retargeting, visit our marketing services division, Splash.

Splash data Driven Direct Mail Marketing Logo

data security and privacy practices at fssi

Data Security, Privacy Practices and Disaster Recovery

At FSSI, we prioritize data protection, and privacy, and are deeply committed to business continuity and disaster recuperation. We complete yearly SOC 2 evaluations and ensure HIPAA compliance at both our Santa Ana, California, and Coppell, Texas printing and mailing centers. Our data security measures include:

  • Building security
  • User/server-level security
  • Secure data standards
  • Secure data archival options
  • Document security
  • Employee training
  • Regular staff training

Ensuring Business Continuity with an Adaptable Disaster Recovery Plan

We have invested in Storage Area Network (SAN) systems in our Santa Ana, California, and Coppell, Texas, facilities. These high-speed network units ensure efficient data processing and storage, with replication capabilities for quick recovery in case of failures or disasters.

We also employ advanced industry tools and software to monitor our network, ensuring system availability, resource utilization, and uptime of services.


Request Samples or Outsourced Utility Mailing Services Consultation

Partner with FSSI for secure and efficient utility bill printing and mailing services that enhance customer engagement and optimize your billing processes.

  • Direct mail marketing
  • Letter template management
  • Electronic document delivery and SMS text message
  • Monthly utility bills and statements
  • Service cancellation and shut-off notices
  • Rate increase letters
  • Announcements letters and newsletters
  • Online workflow and mailpiece tracking
  • Money saving postage optimizations and returned mail solutions

Outsourcing the processing of your monthly utility bills can improve the billing process, increase collections and get more value out of each of your customer interactions. Contact us online or call us at (714) 436-3300 today to schedule a no-obligation utility bill redesign review, print and mail services consultation or to request digital color samples.