Insurance

Insurance

Insurance BPO Services: Print-Mail Services for the Insurance Industry

Our print-mail services are exactly what today’s insurance companies need to reduce the risks and costs of insurance document mailing and production. FSSI combines best-in-class technologies with certified-secure production processes to provide customized print-mail services that automate and track the production and delivery of printed or electronic policyholder communications, including:

  • Insurance Bill and Statement Mailing
  • Insurance Policy Cancellation Notices
  • Renewal Declarations
  • Notices of Reinstatement w/Proof of Mailing (POM)
  • Explanation of Benefits (EOB)
  • Lender-Placed Insurance Letters
  • Notices of Collateral Protection Insurance

Overview of FSSI’s Insurance Industry Print-Mail Services

  • Real-time Workflow Tracking & Reporting
    workStreamOne: ease the stress and pressures of regulatory compliance audits with FSSI’s industry-exclusive online compliance-reporting tool. Check the status of any insurance document mailing job sent to FSSI for processing, anytime, from any web-connected device. Detailed volume and activity reports are generated and updated (in real time) as each file is processed—and all throughout production. This solution is provided at no extra charge.
  • Real-time Document Tracking & Reporting
    Secure Compliance: another FSSI exclusive, Secure Compliance (via the workStreamOneportal) enables insurance company teams to view date and time stamps for each unique document sent, from file receipt at FSSI through carrier delivery to the final destination. Secure Compliance accurately reports the disposition and location of every mailpiece, while offering flexible delivery options that fit your insurance company’s mailing strategy and budget.
  • Disaster Recovery & Business Continuity
    To safeguard against data loss due to unexpected events, insurance companies can rely on FSSI to provide Disaster Recovery backup and production overflow services. Learn more about how FSSI manages and protects insurance customer data during a disaster.
  • Compliance Letter & Notice Management
    letterStreamOne: the insurance industry’s most powerful and flexible compliance letter/notice management solution, letterStreamOne helps insurance company teams efficiently manage time-critical insurance correspondence in accordance with regulatory mandates. When combined with FSSI’s digital print-mail production and reporting, letterStreamOne ensures compliant processing and delivery of letters, notices and insurance declarations.
  • Electronic Bill Presentment & Payment (EBPP)
    eStreamOne: forward-thinking insurance companies looking for new policyholder touch points frequently integrate FSSI’s flexible ePresentment and payment solution into their offering. It combines multiple presentment and payment alternatives, with multiple infrastructure options and unlimited archival capacity, enabling you to satisfy consumers’ varied informational preferences, while accelerating remittance times and improving cash flow.

SMS Text Message Services for Insurance Claims Adjusters

The insurance industry is one of the most fiercely competitive markets in the world. Sometimes even the tiniest improvements in your insurance marketing, customer retention strategies, and overall operating efficiency can have a big impact on the success of your business. Integrating SMS Text Messaging into your insurance business is one of those small changes that can have a tremendous impact on your success. SMS text message services for insurance companies can help you send customer messages at a fraction of the price of other communication channels. SMS Text Messages benefit your insurance agency in many ways including:

  • Lower Acquisition Cost
  • Improved Cross-Selling
  • Change the Way you Handle Quotations
  • Streamline Claims Process with Two-Way SMS Texting Services
  • Increase Customer Retention
  • Save Time with Automated Workflow

Insurance Industry Print-Mail Services Consultation

We specialize in insurance BPO services including printing, mailing and electronic document presentment solutions designed specifically for insurance companies for a variety of different specialties including car insurance, home, life, health insurance companies and more. Printing and mailing insurance documents is all about quality, accuracy, security and value. FSSI gives you more of each. Contact an insurance industry print-mail services specialist for a no-obligation consultation or review of your insurance document production.