“Customer Experience and Engagement” Category
Customer Communications Management (CCM): Architecture & Workflows
Customer Communications Management (CCM) is the enterprise practice of designing, producing, and distributing critical customer communications across physical and digital channels. Unlike marketing messaging, CCM governs essential, highly regulated correspondence: monthly billing statements, explanations of...
Credit Union Print and Mail Outsourcing: The Complete Operational Guide
Managing member statements in-house creates ongoing friction for internal resources. Capital leases on inserters, paper and envelope inventory management, rising USPS rates, and fixed regulatory deadlines turn a routine monthly process into an operational bottleneck. Outsourcing print, mail, and electronic...
Printed Patient Statements: Driving Patient Engagement and Faster Collections
Patient statements do more than communicate a balance due. For healthcare providers, health plans, and billing organizations, a clear, personalized statement can help patients understand what they owe, what action to take next, and where to find support. When produced through a secure, HIPAA-compliant...
Member Retention and Growth Strategies for Credit Unions
Credit union members and prospects are tuning out. They're busy, distracted, and numb to thousands of impersonal, irrelevant messages bombarding their senses daily. Credit union marketers can keep trying to connect the way they have been. Or they can engage and move prospective and current members into action...
Boosting Engagement: Leveraging Customer Notifications in the Financial Services Sector
Customer alerts and notifications play a crucial role in enhancing customer satisfaction, retention, and overall revenue. Despite their significance, many organizations lack an effective notification strategy. Keeping recipients informed in real-time about statements ready for viewing or pending payments is...
Use Transpromo Marketing to Make Transactional Statements Stand Out
Transactional documents, which include bills, statements and invoices, arrive in consumer mailboxes and inboxes every month. Companies leverage these critical communications to market to existing customers. What some companies see simply as whitespace in a document, others consider a marketing gold mine –...
Enhancing the Customer Experience with Electronic Presentment
In today’s digital world, you want to offer the most robust, up-to-date document outsourcing services – going beyond print and mail. This includes adopting a modern, flexible and digital-forward customer communications approach. Let’s face it – people want quick and easy access to information. You can...
FSSI Website Design Evolution Over the Years
The internet we experience today is so entwined into modern-day life that it’s almost hard to remember a time when it was just in its infancy. January 1st, 1983, is widely considered the official birthday of the internet. Since then, almost two decades have passed with the internet changing dramatically - and...