“Customer Experience and Engagement” Category
Improve CX with an Effective Customer-Focused Marketing Strategy
Effective Customer Experience Marketing Optimizes CX Nobody wants to do business with a company that offers an unsatisfactory customer experience (CX). Bad impressions throughout the customer journey have a huge impact on future purchases and behaviors – even more than the price or the product. In this...
Customer Communications Management (CCM) and Why You Need It
Strong customer relationships depend on effective communication. For banks, credit unions, insurance companies, healthcare organizations, and utility providers, customer communications management (CCM) transforms how you deliver statements, bills, and critical notices. Digital channels matter. But print and...
Improving Monthly Customer Statements: Document Design Tips for Engagement
Improve Customer Engagement with Well-Designed Transactional Statements Creating extraordinary customer statements goes beyond just conveying information; it's about nurturing relationships, boosting brand awareness, and increasing payment remittance. Discover these fun and authoritative tips to transform...
Use Big Data to Maximize Impact of Printed Communications
Big data is everywhere because, well — it’s BIG! Internet users, alone, generate an estimated average of 2.5 quintillion bytes (that’s A LOT - a quintillion is a number equal to 1 followed by 18 zeros) of data each day. 1 These massive data volumes are projected to double every two years. 2 All of this...
Improving Cash Flow: Bill Payment Automation Strategies
Billing statements have come a long way. Upgrades to design, such as the inclusion of color and graphics, have made statements much easier to consume. Digital printing took these changes to another level, enabling techniques such as personalization and data-driven graphics enhancements that allow billers to...
Strategies to Boost Business Efficiency
Have you been researching ways to improve your business? Or simply looking into different methods of increasing productivity? If you answered “yes” to either question, this guide can help. The backbone of every successful company relies on an efficient workforce, which includes everyone from senior...
Social Media Strategies for Credit Unions to Better Engage with Members
5 Tips to Enhance Your Credit Union’s Social Media Marketing Strategy Now is the time to bring your credit union’s social strategy front and center. According to a recent Nielson study, social media usage has substantially increased during the coronavirus pandemic. In addition to having more eyes on the...
How to Choose the Best Print Vendor for Your Business?
Choosing the best print vendor is about more than securing the lowest price. For B2B organizations, the right partner needs to deliver consistent print quality, dependable turnaround times, secure data handling, and the capacity to support high-volume production without disrupting operations. If you are...