Credit Unions


Credit Unions

Credit Union Outsourcing

Credit Union Outsourcing: Print, Mail, e-Presentment, Marketing Services

Learn More! Visit our Credit Union FAQ Page

FSSI’s managed print services solution for credit unions consist of statement printing, mailing, e-presentment, in-house development, document design, SMS, and marketing services. Credit union outsourcing can help your institution reduce costs, grow deposits, increase engagement and improve member retention. Our full suite of Credit Union print-mail services includes the design, formatting, production and delivery of integrated member document solutions. Transform an ordinary member statement into an extraordinary promotional tool. We not only handle all of your printed documents. but we can also help with your electronic delivery, presentment, and multi-channel customer communications. We’ll help you with e-statements, electronic loan documents, and can even host all of your electronic documents and customer data. If you are looking to redesign your existing member statements we also offer document management and redesign tools, and personalized marketing services to help you improve your member communications and stretch your marketing budget further.

Whether you serve a local, regional or national member base, FSSI can tailor a managed print services for credit unions solution to fit your needs. Through attention-getting spot color, eye-catching graphics and targeted messaging, we create inviting, easy-to-read printed or electronic content that builds member trust by speaking to their unique informational needs and interests.

Our Credit Union printing and e-statement services include the design, production, real-time production tracking and on-time delivery of regulatory compliant documents:

  • Deposit, draft, savings or combined statements
  • Compliance letters and notices (USPS, FedEx, UPS and/or eDelivery)
  • Credit card statements
  • Member year-end tax forms
  • e-Statements, Paperless Billing, SMS text message banking
  • Loan documents
  • Privacy mailings
  • Welcome packages, newsletters
  • Marketing inserts
  • Certified Mail Documents
  • Personalized marketing mailers with PURLS and targeted emails

Credit Union Statement Printing and Mailing Service Options

FSSI combines proven mailing and personalized marketing know-how with customized application programming to deliver cost-effective print services for credit unions that can stimulate your Credit Union’s growth and strengthen member relationships. Examples include:

Benefits of Outsourcing Printing and Mail for Credit Unions

  • Reduced costs in equipment costs, postage, space savings, and costly investments in new technology
  • Increase the efficiency of your member communications.
  • Reduce compliance risk, let an outsourcing company invest in security technology.
  • Take better advantage of credit union marketing opportunities, with variable data printing technology.
  • Redesign services help you add additional value to your statements, bills, and other member communications.

Document Design and Production

  • Document message management for marketing and educational campaigns
  • Member Document design best practices, including whitespace management
  • Highlight color and full-color digital printing
  • Check images printed inline and mailed with statements
  • Online links to check-image repositories
  • Custom deposit slip integrated with the statement
  • e-statement presentment and electronic document delivery
  • SMS Text Message Bank Notifications, SMS Marketing and Pay Via Text
  • Credit Union Marketing Services and Member Services CRM Tools

Mail Handling

  • Householding of statements to reduce postage and envelope costs
  • Co-mingling and inline postal sorting to maximize postage savings
  • Real-time print management workflow control and job tracking every step of the production and mailing process.
  • Variable data printing capabilities and selective insertions based on data-driven variables such as zip code, account type and balance


Full-Service Print Solution for Credit Unions

To complement our print-mail services for credit unions, FSSI offers several proprietary web-based tools and solutions aimed at maximizing efficiency, cost-savings and compliance:

MarketAdvantage: for member marketing, this digital color and message personalization suite helps increase retention, loyalty and lifetime value by nurturing connections throughout the member lifecycle, across multiple channels, including mobile
workStreamOne™: online job tracking and reporting that provides online access to job status, inventory monitoring, detailed production reporting and PDF proofing
letterStreamOne™: online print-mail fulfillment solution for managing member notices, marketing letters and other time-critical correspondence
eStreamOne: electronic statement processing and document delivery in PDF format with a secure link to your Credit Union’s home-banking website or member service access, plus custom email notifications, with targeted marketing messages and graphics
dataStreamOne™: customizable data formatting solution for producing Credit Union statements from virtually any core system or data input utilizing industry-standard software and infrastructure
Tax Form Processing: with fast online reviews and approvals—FSSI accommodates all variations of common Credit Union tax forms, including 1099, 1098, 5498, and W-2, with accuracy, compliance and on-time USPS delivery fully guaranteed


Certified Member Marketing Services

FSSI processes, finishes and tracks mailpieces onsite in a strictly controlled, certified secure environment, so you’re assured of data quality and timely deliveries—even with quantities into the millions. Read about our successful completion of the SSAE 18 Type 2 audit.

Text Messaging Services for Credit Unions

Coming up with a successful credit union marketing plan can be a big endeavor. No matter how you choose to market your credit union, omnichannel also known as multi-channel marketing is one of the most impactful ways to interact with your members. Adding text message services for your credit union, you will be reaching members on their most preferred communication channel. With SMS Text Messaging services from FSSI you can send text banking notifications like document availability notifications, past due reminders, and disclosure documents. You can also send out a variety of marketing messages like promotional offers, cross-sells, and drip texting campaigns. You will also get access to Two-Way texting which revolutionizes the customer service experience. Members can interact with customer service representatives, or view documents quickly and easily via text message. Cross-channel communication is the most effective credit union marketing strategy.

Eco-Friendly Credit Union Statement Processing Provider

As a leading managed print services provider for credit unions and community banks including statement processing, mailing and e-statement services, FSSI takes its environmental responsibilities seriously. We’ve even gone so far as earning the Forest Stewardship Council’s® coveted Chain of Custody Certification. Learn more about our corporate sustainability practices.

No-Obligation Document Outsourcing Consultation

Growth, retention and member marketing go hand in hand and can all benefit from a customized print-mail services solution. Contact a Credit Union Outsourcing Specialist today for a no-obligation consultation.