Credit Union Outsourcing: Print, Mail, e-Presentment, Marketing Services
FSSI’s credit union outsourcing services consist of statement printing, mailing, e-presentment, in-house development, document design, SMS, and marketing services. Credit union outsourcing can help your institution reduce costs, grow deposits, increase engagement and improve member retention. Our full suite of Credit Union print-mail services includes the design, formatting, production and delivery of integrated member document solutions. Transform an ordinary member statement into an extraordinary promotional tools. We not only handle all of your printed documents. but we can also help with your electronic delivery, presentment, and multi-channel customer communications. We’ll help you with e-statements, electronic loan documents, and can even host all of your electronic documents and customer data. If you are looking to redesign your existing member statements we also offer document management and redesign tools, and personalized marketing services to help you improve your member communications and stretch your marketing budget further.
Whether you serve a local, regional or national member base, FSSI can tailor a managed print services and mailing solution to fit your Credit Union’s needs. Through attention-getting spot color, eye-catching graphics and targeted messaging, we create inviting, easy-to-read printed or electronic content that builds member trust by speaking to their unique informational needs and interests.
Our Credit Union printing and e-statement services include the design, production, real-time production tracking and on-time delivery of regulatory compliant documents:
- Deposit, draft, savings or combined statements
- Compliance letters and notices (USPS, FedEx, UPS and/or eDelivery)
- Credit card statements
- Member year-end tax forms
- e-Statements, Paperless Billing, SMS text message banking
- Loan documents
- Privacy mailings
- Welcome packages, newsletters
- Marketing inserts
- Certified Mail Documents
- Personalized marketing mailers with PURLS and targeted emails
Full-Service Credit Union Statement Processing
To complement our Credit Union print and mail services, FSSI offers several proprietary web-based tools and solutions aimed at maximizing efficiency, cost-savings and compliance:
MarketAdvantage: for member marketing, this digital color and message personalization suite helps increase retention, loyalty and lifetime value by nurturing connections throughout the member lifecycle, across multiple channels, including mobile
workStreamOne™: online job tracking and reporting that provides online access to job status, inventory monitoring, detailed production reporting and PDF proofing
letterStreamOne™: online print-mail fulfillment solution for managing member notices, marketing letters and other time-critical correspondence
eStreamOne™: electronic statement processing and document delivery in PDF format with a secure link to your Credit Union’s home-banking website or member service access, plus custom email notifications, with targeted marketing messages and graphics
dataStreamOne™: customizable data formatting solution for producing Credit Union statements from virtually any core system or data input utilizing industry-standard software and infrastructure
Tax Form Processing: with fast online reviews and approvals—FSSI accommodates all variations of common Credit Union tax forms, including 1099, 1098, 5498, and W-2, with accuracy, compliance and on-time USPS delivery fully guaranteed
Certified Member Marketing Services
FSSI processes, finishes and tracks mailpieces onsite in a strictly controlled, certified secure environment, so you’re assured of data quality and timely deliveries—even with quantities into the millions. Read about our successful completion of the SSAE 18 Type 2 audit.
Text Messaging Services for Credit Unions
Coming up with a successful credit union marketing plan can be a big endeavor. No matter how you choose to market your credit union, omnichannel also known as multi-channel marketing is one of the most impactful ways to interact with your members. Adding text message services for your credit union, you will be reaching members on their most preferred communication channel. With SMS Text Messaging services from FSSI you can send text banking notifications like document availability notifications, past due reminders, and disclosure documents. You can also send out a variety of marketing messages like promotional offers, cross-sells, and drip texting campaigns. You will also get access to Two-Way texting which revolutionizes the customer service experience. Members can interact with customer service representatives, or view documents quickly and easily via text message. Cross-channel communication is the most effective credit union marketing strategy.
Eco-Friendly Credit Union Statement Processing Provider
As a leading managed print services provider for credit unions and community banks including statement processing, mailing and e-statement services, FSSI takes its environmental responsibilities seriously. We’ve even gone so far as earning the Forest Stewardship Council’s® coveted Chain of Custody Certification. Learn more about our corporate sustainability practices.
No-Obligation Credit Union Statement Processing Consultation
Growth, retention and member marketing go hand in hand and can all benefit from a customized print-mail services solution. Contact a Credit Union print-mail services specialist today for a no-obligation consultation.