Credit Unions

Credit Union Statement Outsourcing

Print and Mail Outsourcing Services for Credit Unions

Learn More! Visit our Credit Union FAQ Page

FSSI’s full-service statement printing and mailing solutions can help your credit union or community bank reduce costs, grow deposits and improve member retention. Our full suite of print and mail services we designed with the needs of credit unions in mind. Our statement solutions include the design, formatting, data processing, production and delivery of a wide variety of both transactional and marketing communications. We also offer additional integrated marketing solutions that transform ordinary member statements into extraordinary promotional tools.

Take advantage of custom electronic presentment services including eStatements, SMS text messages, and mobile payment integration. We also have in-house graphic designers and developers to help optimize and get your campaign to market fast. You can also leverage the power of personalization on both transactional and marketing-related documents. Our eStatement services have boosted our client’s eStatement adoption rates.

Whether you serve a local, regional or national member base, FSSI can tailor a statement processing solution to fit the needs of your credit union. Through attention-getting spot color, eye-catching graphics and targeted messaging, we create inviting, easy-to-read printed or electronic content that builds member trust by speaking to their unique informational needs and interests.

Member Documents we Produce

Our credit union printing solutions were designed with the needs of credit unions in mind and include the design, production and delivery of both transactional and marketing related member documents including:

  • Deposit, draft, savings or combined bank statements
  • Compliance letters and notices (USPS, FedEx, UPS and/or eDelivery)
  • Credit card statements
  • Year-end tax forms
  • Full-Color direct mail
  • Loan documentation mailings
  • Privacy mailings
  • Welcome packages
  • Special fulfillment packages
  • Personalized marketing mailers with PURLS and targeted emails

Full-Service Member Communications Solution

FSSI combines proven mail-and-marketing know-how with customized application programming to deliver cost-effective document mailing service options that can stimulate your financial institution’s growth and strengthen relationships and improve member retention. Examples include:

Document Design and Production

  • Document message management for marketing and educational campaigns
  • Page design best practices, including whitespace management
  • Highlight color and full-color digital printing
  • Check images printed inline and mailed with statements
  • Online links to check-image repositories
  • Custom deposit slip integrated with the statement
  • eStatements including electronic presentment and payment processing

Postage Savings and Automated Mail Inserting

  • Householding of monthly statements to reduce postage and envelope costs
  • Co-mingling and inline postal sorting to maximize postage savings
  • Selective insertions based on data-driven variables such as zip code, account type and balance

Value-Added Services

To complement our credit union statement processing, FSSI offers several exclusive, online content management, eDelivery, and job tracking tools aimed at maximizing efficiency, cost-savings and regulatory compliance:

MarketAdvantage: for statement marketing, this digital color and message personalization suite helps increase retention, loyalty and lifetime value by nurturing connections throughout the member lifecycle, across multiple channels, including mobile
workStreamOne™: online job tracking and reporting that provides online access to job status, inventory monitoring, detailed production reporting and PDF proofing
letterStreamOne™: online print-mail fulfillment solution for managing member notices, marketing letters and other time-critical correspondence
eStreamOne™: eStatement presentment and document delivery in PDF format with a secure link to your Credit Union’s online-banking website or member service access, plus custom email notifications, with targeted marketing messages and graphics
dataStreamOne™: customizable data formatting solution for producing financial documents from virtually any core system or data input utilizing industry-standard software and infrastructure
Tax Form Processing: with fast online reviews and approvals—FSSI accommodates all variations of common year-end tax forms, including 1099, 1098, 5498, and W-2, with accuracy, compliance and on-time USPS delivery fully guaranteed

Credit Union Statement Processing and Delivery

FSSI processes, finishes and tracks mailpieces onsite in a strictly controlled, certified secure environment, so you’re assured of data quality and timely deliveries—even with quantities into the millions. Read about our successful completion of the SSAE 18 Type II audit.

Environmentally Responsible

As a leading provider of statement processing services for credit unions and community banks, FSSI takes its environmental responsibilities seriously. We’ve even gone so far as earning the Forest Stewardship Council’s® coveted Chain of Custody Certification. Learn more about our corporate sustainability practices.

No-Obligation Credit Union Consultation

Growth, retention and member satisfaction go hand in hand. Would your credit union benefit from a full-service print and mail solution? Contact a Credit Union specialist today for a no-obligation consultation.

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