Credit Unions

Credit Union Services

Credit Union Outsourcing: Print, Mail, ePresentment, Marketing

Learn More! Visit our Credit Union FAQ Page

FSSI’s full-service statement printing and mailing solutions can help your credit union or community bank reduce costs, grow deposits and improve member retention. Our full suite of print and mail services we designed with the needs of credit unions in mind. Our statement solutions include the design, formatting, data processing, production and delivery of a wide variety of both transactional and marketing communications. We also offer additional integrated marketing solutions that transform ordinary member statements into extraordinary promotional tools.

Take advantage of custom electronic presentment services including eStatements, SMS text messages, and mobile payment integrations. We also have in-house graphic designers and developers to help optimize and get your campaign to market fast. You can also leverage the power of personalization on both transactional and marketing-related documents. Our eStatement services have boosted our client’s eStatement adoption rates.

Whether you serve a local, regional or national member base, FSSI can tailor a credit union statement processing solution to fit the needs of your credit union. Through attention-getting spot color, eye-catching graphics and targeted messaging, we create inviting, easy-to-read printed or electronic content that builds member trust by speaking to their unique informational needs and interests.

Member Documents we Produce

Our credit union printing solutions were designed with the needs of credit unions in mind and include the design, production and delivery of both transactional credit union documents and marketing communications including:

  • Deposit, draft, savings or combined bank statements
  • Compliance letters and notices (USPS, FedEx, UPS and/or eDelivery)
  • Credit card statements
  • Year-end tax forms
  • Full-Color direct mail
  • Loan documentation mailings
  • Privacy mailings
  • Welcome packages
  • Special fulfillment packages
  • Personalized marketing mailers with PURLS and targeted emails

Full-Service Credit Union Statement Printing and Mailing Services

FSSI combines proven mail-and-marketing know-how with customized application programming to deliver cost-effective document mailing service options that can stimulate your financial institution’s growth and strengthen relationships and improve member retention.

Bernefits of Print Outsourcing for Credit Unions

  • Reduced equipment costs, postage, space savings, and costly investments in new technology
  • Increase the efficiency of your member communications.
  • Reduce compliance risk, let an outsourcing company invest in security technology.
  • Take better advantage of credit union marketing opportunities, with variable data printing and marketing personalization.
  • Redesign services help you add additional value to your statements, bills, and other member documents.
  • Variable data printing capabilities and selective insertions based on data-driven variables such as zip code, account type and balanc

Document Design and Production Advantages

  • Document message management for marketing and educational campaigns
  • Page design best practices, including whitespace management
  • Highlight color and full-color digital printing
  • Check images printed inline and mailed with statements
  • Online links to check-image repositories
  • Custom deposit slip integrated with the statement
  • eStatements including electronic presentment and payment processing

Postage Savings and Mail Handling Benefits

  • Householding of monthly statements to reduce postage and envelope costs
  • Co-mingling and inline postal sorting to maximize postage savings
  • Selective insertions based on data-driven variables such as zip code, account type and balance

Value-Added Services

To complement our credit union statement processing, FSSI offers several exclusive, online content management, eDelivery, and job tracking tools aimed at maximizing efficiency, cost-savings and regulatory compliance:

MarketAdvantage: for statement marketing, this digital color and message personalization suite helps increase retention, loyalty and lifetime value by nurturing connections throughout the member lifecycle, across multiple channels, including mobile
workStreamOne™: online job tracking and reporting that provides online access to job status, inventory monitoring, detailed production reporting and PDF proofing
letterStreamOne™: online print-mail fulfillment solution for managing member notices, marketing letters and other time-critical correspondence
eStreamOne™: eStatement presentment and document delivery in PDF format with a secure link to your Credit Union’s online-banking website or member service access, plus custom email notifications, with targeted marketing messages and graphics
dataStreamOne™: customizable data formatting solution for producing financial documents from virtually any core system or data input utilizing industry-standard software and infrastructure
Year-End Tax Forms: with fast online reviews and approvals—FSSI accommodates all variations of common year-end tax forms, including 1099, 1098, 5498, and W-2, with accuracy, compliance and on-time USPS delivery fully guaranteed

Secure Credit Union Printing and Mailing

FSSI processes, finishes and tracks mailpieces onsite in a strictly controlled, certified secure environment, so you’re assured of data quality and timely deliveries—even with quantities into the millions. Read about our successful completion of the SSAE 18 Type II audit.

Text Message Services for Credit Unions

Coming up with a successful credit union marketing plan can be a big endeavor. No matter how you choose to market your credit union, omnichannel also known as multi-channel marketing is one of the most impactful ways to interact with your members. Adding text message services for your credit union, you will be reaching members on their most preferred communication channel.

With SMS text message integrations you can send text banking notifications like document availability notifications, past due reminders, and disclosure documents. You can also send out a variety of marketing messages like promotional offers, cross-sells, and drip texting campaigns. You will also get access to Two-Way texting which revolutionizes the customer service experience. Members can interact with customer service representatives, or view documents quickly and easily via text message. cross-channel communication is the most effective credit union marketing strategy.

Eco-Friendly Credit Union Statement Processing

As a leading provider of statement processing services for credit unions and community banks, FSSI takes its environmental responsibilities seriously. We’ve even gone so far as earning the Forest Stewardship Council’s® coveted Chain of Custody Certification. Learn more about our corporate sustainability practices.

No-Obligation Credit Union Consultation

Growth, retention and member satisfaction go hand in hand. Would your credit union benefit from a full-service print and mail solution? Contact a Credit Union specialist today for a no-obligation consultation.

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