Full-Service Member Communications Outsourcing
FSSI’s print solution for credit unions is a full-service statement processing platform. Our services are customizable and scalable and include personalized print, mail, design, post-processing including eStatements, eDelivery, eNotifications, and SMS. Not to mention our in-house graphic design and developers that can help get you to market faster. Your credit union can take advantage of as little or as many of our services that you require.
Whether you serve a local, regional or national member base, FSSI can tailor a print-mail services solution to fit your Credit Union’s needs. Through attention-getting spot color, eye-catching graphics and targeted messaging, we create inviting, easy-to-read printed or electronic content that builds member trust by speaking to their unique informational needs and interests.
Types of Member Documents we Process and Deliver
Our full-service print solution was designed with the specific needs of credit unions and local banks in mind. Services include data processing, electronic imaging, composition, production and mail inserting. All of this can be tracked online 24/7 on our online reporting dashboard. Real-time production tracking and on-time delivery of regulatory compliant documents like:
- Deposit, draft, savings or combined statements
- Compliance letters and notices (USPS, FedEx, UPS and/or eDelivery)
- Credit card statements
- Year-end tax forms
- Loan documentation mailings
- Privacy mailings
- Welcome packages
- Special fulfillment packages
- Personalized marketing mailers with PURLS and targeted emails
End-to-End Member Communications
To complement our Credit Union print and mail services, FSSI offers several exclusive, web-based tools and solutions aimed at maximizing efficiency, cost-savings, and compliance:
MarketAdvantage: for member marketing, this digital color and message personalization suite helps increase retention, loyalty and lifetime value by nurturing connections throughout the member lifecycle, across multiple channels, including mobile
workStreamOne™: online job tracking and reporting that provides online access to job status, inventory monitoring, detailed production reporting, and PDF proofing
letterStreamOne™: online print-mail fulfillment solution for managing member notices, marketing letters, and other time-critical correspondence
eStreamOne™: electronic statement presentment and document delivery in PDF format with a secure link to your Credit Union’s home-banking website or member service access, plus custom email notifications, with targeted marketing messages and graphics
dataStreamOne™: customizable data formatting solution for producing Credit Union statements from virtually any core system or data input utilizing industry-standard software and infrastructure
Tax Form Processing: with fast online reviews and approvals—FSSI accommodates all variations of common Credit Union tax forms, including 1099, 1098, 5498, and W-2, with accuracy, compliance and on-time USPS delivery fully guaranteed
Security, Privacy and Data Platform Integrations
FSSI processes, finishes and tracks each mailpiece onsite in a strictly controlled, certified secure environment. This ensures maximum data quality and timely deliveries. You’ll see the same print output regardless of quantity. We have successfully passed the SSAE 18 audits including SOC 1 and SOC 2. We’ve also simplified the onboarding process and can integrate with most credit union data providers including Symitar, Jack Henry and Associates, and credit unions of all sizes. We’ve worked with both local financial institutions, national credit unions, and federal credit unions. Looking for a multi-channel statement presentment solution? Contact us to discuss how we can put mobile presentment to work for your credit union.
FSSI’s experience includes small- and large-scale integration with all leading credit union data providers and platforms, including Symitar® from Jack Henry and Associates. We also work with Envision, Black Knight, Megasys, ACI and other financial data and payment partners. If you have a specific question related to data handling, contact one of our credit union specialists today.
SMS Text Messaging Services for Credit Unions
Coming up with a successful credit union marketing plan can be a big endeavor. Omnichannel, also known as multi-channel marketing is one of the most impactful ways to interact with your members. No matter how you choose to market your credit union, having a cross channel strategy should be important to you. Adding text message services for your credit union, you will be reaching members on their most preferred communication channel.
Eco-Friendly Credit Union Statement Output
As a leading provider of Credit Union print and mail services, FSSI takes its environmental responsibilities seriously, even going so far as earning the Forest Stewardship Council’s® coveted Chain of Custody Certification. Learn more about our corporate sustainability practices.
No-Obligation Credit Union Outsourcing Consultation
Growth, retention and member marketing go hand in hand and can all benefit from a customized print-mail services solution. Contact a Credit Union print-mail services specialist today for a no-obligation consultation.