“Business Process Improvement” Category
Customer Communications Management (CCM) and Why You Need It
Strong customer relationships depend on effective communication. For banks, credit unions, insurance companies, healthcare organizations, and utility providers, customer communications management (CCM) transforms how you deliver statements, bills, and critical notices. Digital channels matter. But print and...
The Importance of Disaster Recovery and Business Continuity Planning
It’s easy to assume that a downtime event will never happen to your company, but the truth is that more than 50% of companies have experienced a downtime event lasting a full workday in the last five years. Of the companies that experienced a major data disaster, 96% of those with a disaster recovery plan...
Improving Cash Flow: Bill Payment Automation Strategies
Billing statements have come a long way. Upgrades to design, such as the inclusion of color and graphics, have made statements much easier to consume. Digital printing took these changes to another level, enabling techniques such as personalization and data-driven graphics enhancements that allow billers to...
Address Cleansing and USPS Mailer Scorecard Guide
How to Improve Address Quality in Mailing Campaigns Improve the efficiency of your mail campaigns and maximize your marketing strategies by effectively cleansing your customer mailing database. According to an Experian Data Quality survey, over 32% of address data is inaccurate. This makes it crucial to...
Utility Bill Design Best Practices to Improve the Customer Experience
Gas, electric, water, cable, waste management and more – almost every resident uses these utilities and subsequently needs to pay their bills. These utility billing statements provide a unique opportunity to communicate with this dedicated audience, from providing payment due and account information to...
Strategies to Boost Business Efficiency
Have you been researching ways to improve your business? Or simply looking into different methods of increasing productivity? If you answered “yes” to either question, this guide can help. The backbone of every successful company relies on an efficient workforce, which includes everyone from senior...
Improve Your Customer Service By Adding SMS Text Messages
Boost Customer Satisfaction with SMS Text Messages Text messaging is one of the most innovative forms of communication developed in the Digital Age – instantly putting information into people’s hands. And It’s quickly becoming a valuable tool for businesses, with 78% of consumers saying that text...
The Advantages of Working with a HIPAA Compliant Print and Mail Vendor
The proper handling of Protected Health Information (PHI) is critically important. For healthcare providers and insurance companies, managing HIPAA regulations for patient communications, including protecting PHI in print and mail, can be a substantial task. A sound strategy for achieving compliance and...