“Business Process Improvement” Category
Customer Communications Management: What is CCM?
Customer communications are where things break. Not in strategy decks. Not in planning meetings. In the actual delivery of bills, statements, notices, and letters that customers depend on. And in regulated industries, those breakdowns are expensive. A missed compliance detail. A delayed statement. A data...
The Benefits of Outsourcing Print and Mail for Regulated Industries
In highly regulated industries such as banking, credit unions, insurance, healthcare, auto finance, government, utilities and mortgage, managing essential print, mail and electronic document communications is fundamental to business operations. The production and delivery of financial statements, letters,...
The Ultimate Guide to Outsourcing Print and Mail Services for Credit Unions
Credit unions looking to grow must balance regulatory compliance, cost management, and member engagement, challenges that can be difficult to address with in-house processes alone. This outsourcing guide explores how outsourced print and mail services can improve efficiency while enhancing communication...
Enhancing Security Billing Statements with Targeted Marketing Messages
Do you realize that a typical security billing statement has the potential to be a powerful marketing tool? According to Yahoo Finance, 40-50% of people carefully review their billing statements. Yahoo Finance Transactional documents like statements, letters and notices are usually recurring, containing...
Statement Design Best Practices: How to Get More Value from Transactional Customer Documents
What Are Transactional Customer Documents? Transactional customer documents include monthly statements, bills, invoices, compliance letters, and marketing mailers. These are the documents your customers receive regularly, and each one is a direct line of communication to the people who drive your revenue....
4 Effective Direct Mail Strategies to Build your Brand
New Direct Mail Technology and Techniques There are huge ROI benefits to making your direct mail more helpful and engaging. Whether they take the form of greater brand awareness, deeper customer connections, higher response rates, or good old postal discounts. We are going to review some strategies to...
Postal Optimization Guide: How to Reduce Postage Costs
How to Optimize Your Mailing Practices and Lower Your Postal Rates Your ultimate goal as a mailing service provider is to get the lowest possible postage rates for your customers. There are many readily available ways to save on your postage and mailing costs without sacrificing the design of your mailpiece...
Statement Printing and Mailing Services
Statement printing and mailing is too operationally complex to leave to an underperforming vendor or manage in-house. Whether you're dealing with a current provider that misses deadlines, cuts corners on compliance, or can't scale with your volume, FSSI's statement printing and mailing services give banks,...