“Customer Service” Tag

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Improve CX with an Effective Customer-Focused Marketing Strategy

FSSI logo FSSI Marketing on January 27, 2022

Effective Customer Experience Marketing Optimizes CX Nobody wants to do business with a company that offers an unsatisfactory customer experience (CX). Bad impressions throughout the customer journey have a huge impact on future purchases and behaviors – even more than the price or the product. In this...

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Guide to Address Cleansing and the USPS Mailer Scorecard

FSSI logo FSSI Marketing on January 11, 2021

Improving Address Quality in Mailing Improve the efficiency of your mail campaigns and maximize your marketing strategies by effectively cleansing your customer mailing database. According to an Experian Data Quality survey, over 32% of address data is inaccurate, making it crucial to address this issue to...

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Strategies to Boost Business Efficiency

FSSI logo FSSI Marketing on October 21, 2020

Have you been researching ways to improve your business? Or simply looking into different methods of increasing productivity? If you answered “yes” to either question, this guide can help. The backbone of every successful company relies on an efficient workforce, which includes everyone from senior...

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Improve Your Customer Service By Adding SMS Text Messages

FSSI logo Heather Brunson on March 20, 2020

Boost Customer Satisfaction with SMS Text Messages Text messaging is one of the most innovative forms of communication developed in the Digital Age – instantly putting information into people’s hands. And It’s quickly becoming a valuable tool for businesses, with 78% of consumers saying that text...

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Should Your Insurance Company Outsource Print and Mail?

FSSI logo Kelly McConville on October 22, 2018

Transforming Customer Experiences: The Power of BPO in Insurance Document Management In the dynamic landscape of the insurance industry, managing an array of policyholder documents can be overwhelming. While many insurance companies still rely on in-house printing, this blog post explores a superior...

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Pay Via Text: The Future of Mobile Payments

FSSI logo Kelly McConville on June 8, 2018

How Do Text Message Payments Work? Text message payments are a straightforward process. Customers can pay by text message by sending a text message from their mobile phone to a number, known as a short code, assigned to your business. The payment is then added to the customer’s monthly phone bill or charged...

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Benefits of Marketing Automation for Banks and Credit Unions?

FSSI logo Kelly McConville on April 19, 2018

Marketing Automation for Banks and Credit Unions Engaging banking customers has become increasingly difficult in the last couple of years. The traditional marketing funnel of mass media advertising to a broad audience is long gone. The rise of new platforms such as Netflix, Facebook, and Instagram has only...

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How to Achieve Multichannel Brand Consistency and Seamless Customer Experience

FSSI logo Kelly McConville on February 4, 2017

How to Create a Seamless Omnichannel Customer Experience? The significance of eCommerce has grown significantly in recent years. Nowadays, consumers expect more than just basic information when they visit a company's website. They desire an experience that mirrors the level of service they receive in physical...

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