Forward Thinking Outsourcing Services
A resurgent automobile industry presents the classic good news/bad news scenario for auto finance companies: thanks to low rates and loosening credit, business is booming. However, rapid growth can also come with costly distractions, as vital business processes such as acquisitions, collections and compliance vie for your attention and resources.
Outsourcing the production of printed and electronic customer communications to FSSI can eliminate these growing pains and help you stay focused on building your business. We have over 40 years of print-mail outsourcing experience, and we are the only provider offering a bundled, highly scalable solution that’s tailor-made for both fast-growing and well-established lenders.
The Ultimate Customer Communications Toolbox
FSSI’s turnkey print and mail solution is designed with the needs of the auto finance industry and helps to get you to market fast. We offer all-in-one integrated services with everything you need to quickly gain a competitive advantage. Our package includes custom statement design with payment drivers; electronic presentment and delivery; payment processing; document archival; online job tracking and compliance reporting; and online print-mail letter fulfillment.
Built on years of auto finance experience, the solution gives you greater control over the look, content and production of printed and electronic documents. It helps you satisfy customers’ multi-channel delivery preferences and is compatible with major data platforms, including SHAW Systems, MegaSys, CMSI, DEFI and others. This flexibility helps ensure a more satisfying customer experience, regardless of your data provider.
Make it simple for borrowers to remit payment with an easy-to-navigate design and highlighted payment features, such as PayNearMe and MoneyGram information, QR codes, and multiple payment coupons.
Satisfy customers’ multi-channel preferences with multiple electronic presentment and payment options. Components of FSSI’s electronic document delivery include:
- Email Notification—when eDocuments are ready for viewing, the application automatically alerts enrolled customers through attractive, templated emails you can customize with your logo and branding
- Payment Processing—we can act as your eBill and invoice repository, securely serving up PDF and HTML documents that link to your preferred payment module; or we can provide a complete EBPP solution through a world-class bill payment partner
- Document Archival and CRM—enjoy unlimited archival capacity and online CRM hosted by FSSI, and custom indexed files for use on your internal reporting system
Online Job Tracking and Compliance Reporting
Access a wealth of live production intelligence right at your fingertips. View top-line data at-a-glance or drill down deeper for more comprehensive analysis. You may also approve files, view job status or monitor inventory and postage, real-time, anytime.
Online Print-Mail Letter Fulfillment
Approve and revise letter and notice content as often as you want—without incurring extra development costs. Use in conjunction with your statement production to ensure compliant processing and delivery of standard and mandated financial documents, such as:
- Welcome and Annual Privacy letters
- AA letters–TD and Conditional
- Collection and NSF letters
- RTC and NOI notices
- Cancellation, past due and deficiency notice
- Repo and reinstatement letters
Isn’t It Time You Traded Up?
If your current print-mail provider is stuck in second gear and unable to keep up with your production or compliance-reporting needs, contact FSSI today and ask about our Turnkey Auto Finance solution.
Why Partner with FSSI?
A trusted provider to consumer lenders of all types and sizes, FSSI has the specialized tools, technologies and knowledge to help your lending company:
- Reduce the time and cost of customer onboarding, servicing and collections
- Manage compliance risk and create a defensible audit trail
- Enjoy the convenience, savings and security of a bundled, highly scalable solution
- Leverage the financial returns of document outsourcing
Free Print-Mail Services Consultation
The auto finance industry is more competitive than ever. Give your company an advantage today with customized print and mail services from FSSI. Contact an auto finance industry specialist for a no-obligation consultation. In the meantime, learn more about our secure production environment and corporate security practices.