eStreamOne

electronic bill presentment and payment

eStreamOne: Electronic Presentment and Payment Solution

eStreamOne™ is an industry-leading electronic bill presentment and payment solution. Our eStreamOne data processing software system and its array of flexible electronic document processing options, combine to reduce the cost, hassle and risk of deploying or upgrading an electronic statement, bill payment and presentment or online bill pay processing strategy. Paperless statements and billing have never been easier to implement.

Want to reduce print production and operating costs, increase eAdoption and improve your customers’ experience? FSSI and eStreamOne is your electronic bill presentment and payment solution.

Electronic Bill Presentment and Payment Solution to Fit Any Budget

From a single data feed, eStreamOne provides best-in-class data processing and invoice document delivery solutions for both printed documents and secure online eStatement presentment options. This powerful third-party e-presentment solution makes adding paperless statements easier than ever.

Our flexible Internet technology offers multiple electronic document management services as well as delivery alternatives, flexible infrastructure and authentication options, and unlimited digital document storage. We have a bill pay (EBPP) and electronic bill presentment solution available for a wide variety of industries including credit unions, banking, insurance, auto finance, healthcare, mortgage, and even utility companies like water, gas, and electric.

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Advantages of eStreamOne Vs. Traditional Electronic Bill Presentment and Payment Services

Seamless Integration Options
FSSI stores all of your customers’ financial data and documents and can send them directly to your website via API. However, that is only the most basic e-presentment service we offer. Depending on your requirements or regulations, we also can seamlessly integrate your website with our FSSI-hosted documents using one of the following solutions:

  • API (Application Programming Interface) — We use FSSI’s web service to enable your hosted solution to find and retrieve PDF images located at FSSI in a secure searchable database. We only handle your data and documents. This is our base option.
  • SSO (Single-Sign-On Option) — Customers can authenticate on your website, then through intuitive iFrame technology, seamlessly link to and search all document images stored in the FSSI-hosted database. With SSO, customers feel they’re engaged with your site, even though they’re accessing their documents through ours.
  • FSSI-Fully Hosted Solution — Branded by you but hosted by us, this option directs customers to our secure computing environment, where they are authenticated and allowed to perform all requests and functions. Though customers are logged into our system, your branding and design make it look and feel like yours. You have full control over all branding elements and our graphic design and programming teams can help you make customer portals not only look great but include all of the functionality your customers are looking for.

Flexible Authentication and Accredited Data Processing Security

If you don’t want to authenticate clients on your own website, FSSI programmers can develop an authentication module for you. FSSI is an SSAE-18 Type II Accredited Print and Mail Company, and security and compliance are our number one priority.

Electronic PDFs with Optional HTML Summary
eStreamOne formats and converts your data into PDF images, identical to customers’ printed statements, then presents them online. PDFs can include links to check images, dynamic inserts and posting of regulatory documents (for all customers), such as disclosures and annual reports. If needed, selected account data can also be presented in HTML.

Customizable Options to Complete Your eDocument and ePresentment Solution

eNotify Email Notification: Alerts, Analytics, Marketing and More

eNotify is a high-volume, permission-based service option that automatically alerts enrolled/opted-in customers when e-Statements and other e-Documents are ready to view. Critical alerts reach recipients on time, without disappearing into spam filters. Learn more about eNotify and everything you can do through its friendly, online reporting dashboard, including review delivery results and export exceptions down to an individual email address.

Electronic Billing Presentment and Payment (EBPP & EIPP)

There are so many advantages of utilizing eStreamOne and adding electronic bill payment and presentment to your business. Right from their billing statement, EBPP customers can conveniently pay online, using a credit card, debit card or ACH transaction; information from the statement will pre-fill associated fields on the payment screen. Processing takes place according to the credit card processing company and ACH service schedules. Funds are transferred to the company’s account as soon as processing is complete. After processing, customers receive a real-time payment acknowledgment through their preferred device or channel. Today’s new customer prefers e-notifications over traditional statement presentment. Add or upgrading your electronic document presentment strategy will not only drastically improve your customer’s experience but will increase customer engagement tenfold.

Cross-Media Marketing Support

eStreamone is a valuable tool that works with other FSSI solutions to enhance your cross-media marketing efforts. Our eStreamOne software allows you to selectively populate emails, bill statements, and other presentment communications with targeted text, or custom images or messages. You can then track and manage all documents through our MessageStreamOne Portal.

Unlimited Digital Document Storage

We offer several types of archival options. First, we have online access, CD/DVD archival, a file download to your in-house archival system or all three. FSSI can customize a solution to fit your data handling and archival needs. eStreamOne seamlessly converts documents into PDF, TIFF or other image file formats. After converting, it then transmits them (along with an index file) for uploading onto your internal reporting system.

24/7 Access to Data and Documents

eStreamOne gives both admin and customers 24/7 access to their portal and data at all times. You can stay informed about your financial data, and change delivery and notification preferences whenever and wherever you are.

CRM Tools and Administrative Interface

eStreamOne includes a fully-featured CRM admin console, that lets customer services representatives quickly pull up customer data, view financial documents, track email and text message deliveries and more.

This time-saving option enhances the customer experience by giving call center teams instant access to PDF document images. Representatives may also easily view, sort and search, customers’ electronic statements and activity reports. Inquiries are handled and closed quickly because the image service reps see is a replica of the customer’s document.

bill presentment and paymentE-statement/print-and-mail conversions can be notoriously complex. During ours, a couple of unexpected output issues arose that could have delayed or derailed implementation. Fortunately, FSSI’s team had the experience to quickly spot the problem and offer solutions to get us back on track. We consider FSSI to be an invaluable business partner whose actions consistently show they’re committed to our satisfaction and success.
Electronic Bill Presentment and PaymentTed Iversen, Manager, Software Development, Premier America Credit Union

 

Electronic Document Workflow Management

Gain Delivery Flexibility with eStreamOne

eStreamOne can reduce production costs, increase ROI and enhance your customers’ overall multi-channel experience. Contact us today for more information or a no-obligation electronic bill presentment and payment demonstration.

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