Electronic Statement Presentment to Fit Any Budget
eStreamOne™ is an industry-leading electronic bill presentment and payment solution. Our eStreamOne data processing software system and its array of flexible electronic document processing options, combine to reduce the cost, hassle, and risk of deploying or upgrading an electronic statement, bill payment, presentment or online bill pay processing strategy. Paperless statements and billing have never been easier to implement.
From a single data feed, eStreamOne provides best-in-class solutions for both printed documents and secure online eStatement presentment. Our flexible Internet technology offers multiple document presentment and delivery alternatives, flexible infrastructure, compliance-ready data security, multiple authentication options, and unlimited archival capacity.
Featured Report: The Truth About Conversions
Customizable Options to Complete Your ePresentment Solution
eNotify Email Notification: Alerts, Analytics, Marketing and More
eNotify is a high-volume, permission-based service option that automatically alerts enrolled/opted-in customers when eStatements and other eDocuments are ready to view. Critical alerts reach recipients on time, without disappearing into spam filters. Learn more about eNotify and everything you can do through its friendly, online reporting dashboard, including review delivery results and export exceptions down to an individual email address.
Paperless Statements and Payment Processing (EBPP & EIPP)
Right from their billing statement, customers can conveniently pay online, using a credit card, debit card or ACH transaction; information from the statement will pre-fill associated fields on the payment screen. Processing takes place according to the credit company and ACH service schedules, with funds transferred to the company’s account as soon as processing is complete. After processing, customers receive a real-time payment acknowledgment through their preferred device or channel.
Cross-Media Marketing Support
eStreamOne is a valuable tool that works with other FSSI solutions to enhance your cross-media marketing efforts. Our eStreamOne platform allows us to selectively populate emails, bills, statements, and other customer touchpoints with targeted text, customer images or messages. You can then track and manage your entire campaign through FSSI’s messageStreamOne™ portal.
Unlimited Archival Capacity
Whether you need online access, CD/DVD archival, a file downloadable to your in-house archival system or a combination of all three, FSSI can customize a solution to fit your needs. eStreamOne seamlessly converts documents into PDF, TIFF or other image file formats, and then transmits them (along with an index file) for uploading onto your internal reporting system.
CRM Tools, Preference Management and Admin Dashboard
eStreamOne includes a fully-featured CRM admin console, that lets customer services representatives quickly pull up customer data, view financial documents, track email and text message deliveries and more. This time-saving option enhances the customer experience by giving call center teams instant access to PDF document images. Representatives may also easily view, sort and search, customers’ electronic statements and activity reports. Inquiries are handled and closed quickly because the images customer service reps see is a replica of the customer’s document.
E-statement/print-and-mail conversions can be notoriously complex. During ours, a couple of unexpected output issues arose that could have delayed or derailed implementation. Fortunately, FSSI’s team had the experience to quickly spot the problem and offer solutions to get us back on track. We consider FSSI to be an invaluable business partner whose actions consistently show they’re committed to our satisfaction and success.
Ted Iversen, Manager, Software Development, Premier America Credit Union
Gain Delivery Flexibility with eStreamOne
eStreamOne can reduce production costs, increase ROI and enhance your customers’ overall multi-channel experience. Contact us today for more information or a no-obligation ePresentment demonstration.
