Electronic Bill Presentment and Payment Solution to Fit Any Budget
From a single data feed, eStreamOne provides best-in-class data processing and invoice document delivery solutions for both printed documents and secure online eStatement presentment options. This powerful third-party e-presentment solution makes adding paperless statements easier than ever.
Our flexible Internet technology offers multiple electronic document management services as well as delivery alternatives, flexible infrastructure and authentication options, and unlimited digital document storage. We have a bill pay (EBPP) and electronic bill presentment solution available for a wide variety of industries including credit unions, banking, insurance, auto finance, healthcare, mortgage, and even utility companies like water, gas, and electric.
Customizable Options to Complete Your eDocument and ePresentment Solution
eNotify Email Notification: Alerts, Analytics, Marketing and More
eNotify is a high-volume, permission-based service option that automatically alerts enrolled/opted-in customers when e-Statements and other e-Documents are ready to view. Critical alerts reach recipients on time, without disappearing into spam filters. Learn more about eNotify and everything you can do through its friendly, online reporting dashboard, including review delivery results and export exceptions down to an individual email address.
Electronic Billing Presentment and Payment (EBPP & EIPP)
There are so many advantages of utilizing eStreamOne and adding electronic bill payment and presentment to your business. Right from their billing statement, EBPP customers can conveniently pay online, using a credit card, debit card or ACH transaction; information from the statement will pre-fill associated fields on the payment screen. Processing takes place according to the credit card processing company and ACH service schedules. Funds are transferred to the company’s account as soon as processing is complete. After processing, customers receive a real-time payment acknowledgment through their preferred device or channel. Today’s new customer prefers e-notifications over traditional statement presentment. Add or upgrading your electronic document presentment strategy will not only drastically improve your customer’s experience but will increase customer engagement tenfold.
Cross-Media Marketing Support
eStreamone is a valuable tool that works with other FSSI solutions to enhance your cross-media marketing efforts. Our eStreamOne software allows you to selectively populate emails, bill statements, and other presentment communications with targeted text, or custom images or messages. You can then track and manage all documents through our MessageStreamOne Portal.
Unlimited Digital Document Storage
We offer several types of archival options. First, we have online access, CD/DVD archival, a file download to your in-house archival system or all three. FSSI can customize a solution to fit your data handling and archival needs. eStreamOne seamlessly converts documents into PDF, TIFF or other image file formats. After converting, it then transmits them (along with an index file) for uploading onto your internal reporting system.
24/7 Access to Data and Documents
eStreamOne gives both admin and customers 24/7 access to their portal and data at all times. You can stay informed about your financial data, and change delivery and notification preferences whenever and wherever you are.
CRM Tools and Administrative Interface
eStreamOne includes a fully-featured CRM admin console, that lets customer services representatives quickly pull up customer data, view financial documents, track email and text message deliveries and more.
This time-saving option enhances the customer experience by giving call center teams instant access to PDF document images. Representatives may also easily view, sort and search, customers’ electronic statements and activity reports. Inquiries are handled and closed quickly because the image service reps see is a replica of the customer’s document.
Gain Delivery Flexibility with eStreamOne
eStreamOne can reduce production costs, increase ROI and enhance your customers’ overall multi-channel experience. Contact us today for more information or a no-obligation electronic bill presentment and payment demonstration.