Electronic Statement Presentment with Payment Process
From a single data feed, eStreamOne provides best-in-class data processing and document production solutions for both printed documents and secure eStatement presentment. This powerful third-party ePresentment solution makes adding paperless statements easier than ever. Our flexible Internet technology offers multiple electronic document management services and document delivery alternatives. eStreamOne also features flexible infrastructure, multiple document delivery, and authentication alternatives and unlimited archival capacity.
We have a bill pay (EBPP) and electronic bill presentment solution available for a wide variety of industries including credit unions, banking, insurance, auto finance, healthcare, mortgage, and even utility companies like water, gas, and electric.
Customizable Options to Complete Your ePresentment Solution
eNotify Email Notification: Alerts, Analytics, Marketing and More
eNotify is a high-volume, permission-based service option that automatically alerts enrolled/opted-in customers when eStatements and other eDocuments are ready to view. Critical alerts reach recipients on time, without disappearing into spam filters. Learn more about eNotify and everything you can do through its friendly, online reporting dashboard, including reviewing delivery results and exporting exceptions down to an individual email address.
Paperless Billing and Payment (EBPP & EIPP)
Right from their billing statement, customers can conveniently pay online, using a credit card, debit card or ACH transaction; information from the e-statement will pre-fill associated fields on the payment screen. Processing takes place according to the credit company and ACH service schedules, with funds transferred to the company’s account as soon as processing is complete. After processing, customers receive a real-time payment acknowledgment through their preferred device or channel.
Cross-Media Marketing Support
eStreamOne is a valuable tool that works with other FSSI solutions to enhance your cross-media marketing efforts. Our eStreamOne platform allows to selectively populate emails, bills, statements, and other customer touchpoints with targeted text, customer images or messages. You can then track and manage your entire campaign through FSSI’s messageStreamOne™ portal.
Unlimited Archival Capacity
Whether you need online access, CD/DVD archival, a file downloadable to your in-house archival system or a combination of all three, FSSI can customize a solution to fit your needs. eStreamOne seamlessly converts documents into PDF, TIFF or other image file formats, and then transmits them (along with an index file) for uploading onto your internal reporting system.
CRM Tools and Administrative Dashboard
eStreamOne includes a fully-featured CRM admin console, that lets customer services representatives quickly pull up customer data, view financial documents, track email and text message deliveries and more. This time-saving option enhances the customer experience by giving call center teams instant access to PDF document images. Representatives may also easily view, sort and search, customers’ electronic statements and activity reports. Inquiries are handled and closed quickly because the image service reps see is a replica of the customer’s document.
Gain Delivery Flexibility with eStreamOne
eStreamOne can reduce production costs, increase ROI and enhance your customers’ overall multi-channel experience. Contact us today for more information or a no-obligation ePresentment demonstration.