eStreamOne

epresentment solutions - eStreamOne

Electronic Statement Presentment and Document Delivery

eStreamOne™ is an industry-leading electronic bill presentment and payment solution. Our eStreamOne data processing software system and its array of flexible electronic document processing options, combine to reduce the cost, hassle, and risk of deploying or upgrading an electronic statement, bill payment, presentment or online bill pay processing strategy. Paperless statements and billing have never been easier to implement.

Want to reduce print production and operating costs, increase eAdoption and improve your customers’ multichannel experience? FSSI and eStreamOne is your eStatement presentment and payment solution.

Electronic Statement Presentment with Payment Process

From a single data feed, eStreamOne provides best-in-class data processing and document production solutions for both printed documents and secure eStatement presentment. This powerful third-party ePresentment solution makes adding paperless statements easier than ever. Our flexible Internet technology offers multiple electronic document management services and document delivery alternatives. eStreamOne also features flexible infrastructure, multiple document delivery, and authentication alternatives and unlimited archival capacity.

We have a bill pay (EBPP) and electronic bill presentment solution available for a wide variety of industries including credit unions, banking, insurance, auto finance, healthcare, mortgage, and even utility companies like water, gas, and electric.

 

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Advantages of eStreamOne Vs. Traditional Bill Presentment and Payment Processing Services

Seamless Interface Integration
FSSI can store your eStatements and link them directly to your website. Depending on your requirements, we can seamlessly integrate your website with FSSI-hosted documents using one of the following solutions:

  • API (Application Programming Interface) — Use FSSI’s web service to enable your hosted solution to find and retrieve PDF images located at FSSI in a secure searchable database.
  • SSO (Single-Sign-On Option) — Customers can authenticate on your website, then through intuitive iFrame technology, seamlessly link to and search all document images stored in the FSSI-hosted database. With SSO, customers feel they’re engaged with your site, even though they’re accessing their documents through ours.
  • FSSI-Designed and Fully Hosted Solution — Branded by you but hosted by us, this option directs customers to our secure computing environment, where they are authenticated and allowed to perform all requests and functions. Though customers are logged into our system, your branding and design make it look and feel like yours. You have full control over all branding elements and our graphic design and programming teams can help you make customer portals not only look great but include all of the functionality your customers are looking for.

Flexible Authentication

If you don’t want to authenticate clients on your own website, FSSI programmers can develop an authentication module for you.

Electronic PDFs with Optional HTML Summary

eStreamOne formats and converts your data into PDF images, identical to customers’ printed statements, then presents them online. PDFs can include links to check images, dynamic inserts and posting of regulatory documents (for all customers), such as disclosures and annual reports. If needed, selected account data can also be presented in HTML.

PDF Viewer with Check-Image Linking

eStreamOne’s built-in viewer enables customers to preview and easily print any available document right in their browser window, instead of making them download and print from the desktop. Printer-friendly black-on-white printing feature saves money by reducing the color ink used for printouts.

Customizable Options to Complete Your ePresentment Solution

eNotify Email Notification: Alerts, Analytics, Marketing and More

eNotify is a high-volume, permission-based service option that automatically alerts enrolled/opted-in customers when eStatements and other eDocuments are ready to view. Critical alerts reach recipients on time, without disappearing into spam filters. Learn more about eNotify and everything you can do through its friendly, online reporting dashboard, including reviewing delivery results and exporting exceptions down to an individual email address.

Paperless Billing and Payment (EBPP & EIPP)

Right from their billing statement, customers can conveniently pay online, using a credit card, debit card or ACH transaction; information from the e-statement will pre-fill associated fields on the payment screen. Processing takes place according to the credit company and ACH service schedules, with funds transferred to the company’s account as soon as processing is complete. After processing, customers receive a real-time payment acknowledgment through their preferred device or channel.

Cross-Media Marketing Support

eStreamOne is a valuable tool that works with other FSSI solutions to enhance your cross-media marketing efforts. Our eStreamOne platform allows to selectively populate emails, bills, statements, and other customer touchpoints with targeted text, customer images or messages. You can then track and manage your entire campaign through FSSI’s messageStreamOne™ portal.

Unlimited Archival Capacity

Whether you need online access, CD/DVD archival, a file downloadable to your in-house archival system or a combination of all three, FSSI can customize a solution to fit your needs. eStreamOne seamlessly converts documents into PDF, TIFF or other image file formats, and then transmits them (along with an index file) for uploading onto your internal reporting system.

CRM Tools and Administrative Dashboard

eStreamOne includes a fully-featured CRM admin console, that lets customer services representatives quickly pull up customer data, view financial documents, track email and text message deliveries and more. This time-saving option enhances the customer experience by giving call center teams instant access to PDF document images. Representatives may also easily view, sort and search, customers’ electronic statements and activity reports. Inquiries are handled and closed quickly because the image service reps see is a replica of the customer’s document.

eStatement/print-and-mail conversions can be notoriously complex. During ours, a couple of unexpected output issues arose that could have delayed or derailed implementation. Fortunately, FSSI’s team had the experience to quickly spot the problem and offer solutions to get us back on track. We consider FSSI to be an invaluable business partner whose actions consistently show they’re committed to our satisfaction and success.
Ted Iversen, Manager, Software Development, Premier America Credit Union

 

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Gain Delivery Flexibility with eStreamOne

eStreamOne can reduce production costs, increase ROI and enhance your customers’ overall multi-channel experience. Contact us today for more information or a no-obligation ePresentment demonstration.

 

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