Print Business Communications Services

Printed Business Communications

Top-tier clients in a wide range of industries rely on FSSI’s printed business communications expertise for creating and delivering printed and digital customer documents. We’re a pioneering technology leader with more than forty years of business-critical communications experience.

Powerful Customer Communications Solutions: Print, Digital, Mobile

Our business communications solutions include data management and formatting, document composition, and variable data personalization. We help you create impactful business communications that cost-effectively support compliance, CRM, and marketing or branding strategies.

FSSI’s document design techniques, combined with our targeted, on-page messaging, can increase the impact, value and returns of your printed and electronic customer communications. Production in SSAE 18 Type 2 certified facility adheres to strict security and confidentiality standards.

If you are new to outsourcing, check out our Getting Started Guide to Outsourcing Guide to find out what to expect if you decide to outsource.

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How we Securely Produce Your Business-Critical Documents:

Data Management: Any input, any format, any time

The production of high-quality print or digital communications begins with verifying the formatting and quality of your data. FSSI’s 24/7 Computer Operations Center can receive your encrypted data from virtually any source. Upon receipt, data is verified and processed through our systems to generate a wide range of customized printed business communications. We process, print and deliver statements, bills, invoices, compliance correspondence, and marketing documents, including full-color direct mail.

Using advanced data handling and document composition technologies, FSSI can transform almost any data input into the exact layout you want. Leading-edge tools allow us to accept today’s most popular data formats, including, flat files, XML, PDF, AFP, PCL, mainframe, Medicode, and Postscript.

As a result of this flexibility, we process many proprietary formats built for specific core service providers. Firstly, before production, we will work closely with you to assess the quality and formatting of your incoming data. Our experienced, in-house development team will create a custom program that prepares your data and documents for production.

Electronic Imaging: High quality at high volumes

FSSI’s flexible cut-sheet and continuous feed systems print variable data and graphics in black, highlight color (black plus one color), MICR and full-digital color. To accommodate customers’ varying needs, our systems can output to multiple paper types, weights, and sizes, and can include in-line booklet-makers.

Our customer communication solutions for print and digital media include post-processing features like the application of personalized, cross-promotional messages, and colorful graphics that can be targeted to each recipient.

This capability enables you to better communicate with customers through on-statement messaging and thoughtful whitespace management. FSSI workflow-centric and high-volume facilities allow us to meet your most demanding volume and turnaround requirements.

Automated Inserting and Mailing: Fast, Flexible, Efficient

The Mail Operation of our business communication services includes automated mailing, as well as custom (hand) inserting for mail that cannot be fulfilled on automated inserters. Every intelligent inserter employs camera technology that reads a 2D data matrix we use to assemble the proper pages of each document; it then scans the unique 2D data matrix in each envelope’s window to verify the integrity of the mailpiece and address.

Each inserter is equipped with six selective insert stations, providing the flexibility you need to send inserts to high value or specially targeted customers.

Electronic Delivery: Omnichannel B2C Communication

From the same data feed as your printed business communications, FSSI can create and securely deliver an electronic document with targeted messaging specific to electronic delivery recipients. This not only enables you to better connect with customers across mobile and other channels, but it can also reduce the costs and risks associated with expanding your print-to-web marketing and business communications strategies.

eNotify Electronic Notification: Automatic alerts

When eDocuments are ready for viewing, eNotify automatically alerts your enrolled customers through attractive, templated emails you can customize to include your company logo and branding. FSSI’s team will help you create emails that meet industry standards for quality and legitimacy.

Our relationships with the ISPs help keep emails from getting trapped within spam filters. The eNotify delivery report displays down to each email address when it was delivered, and if it was successful. For those exceptions like bounces and non-existent email addresses, you can export an exception report or receive a return file to update to your local CRM.

Document Archiving: Secure and convenient

FSSI can create an archival output of indexed PDF images that is a replica of your printed and electronic documents. The archival output can be sent as a custom formatted return file or securely hosted and linked to your CRM. Your customer service representatives will enjoy answering customer questions quickly and efficiently with the electronic document readily searchable at their fingertips.

Online Job Monitoring: Transparency and control

One of the most popular and beneficial business communications services at FSSI is our workStreamOne™ online job monitoring and reporting portal. Whether you send tens of thousands or multiple millions of monthly documents, workStreamOne provides greater accountability and control over the entire production process. The intuitive, widget-based dashboard puts a wealth of real-time production intelligence right at your fingertips, enabling you to view live, top-line data at-a-glance or drill down deeper for more comprehensive analysis.

Postage Optimization: Reduce Postage Costs

FSSI offers multiple mailing and delivery options to optimize postage rates for our clients. We use Pitney Bowes Postal Software for CASS, and NCOALink certification for address hygiene and move updates to optimize your number of deliverable addresses. We can also meter your mailpieces or add a pre-printed indicia to your outer envelopes.

We partner with a co-mingle company to ensure the lowest rates when mail cannot be manifested alone. Online postage monitoring via workStreamOne provides an extra layer of cost management and control. All postage fund receipts and usage information are reported online in real-time. That means that any time, day or night, you can log on and check your postage balance, review postage costs for individual jobs, or download a total postage usage report covering a specific period.

Outsource your Business Communications with FSSI

Selecting the right B2C communication services provider can save you thousands or even millions of dollars. Looking for a quick, sometimes immediate increase in ROI. Outsourcing the secure, compliant production of statements, bills and other communications with FSSI can accomplish that.