Electronic Return Mail

Save Time and Money and Re-Capture Lost Business Opportunities

Our return mail services enable you to save time and money spent on managing and processing UAA mail. Help keep your communications moving forward as planned. Re-capture lost financial and business opportunities and reap the benefits of not having to manage as many returned pieces of mail. With less missed bills, notices and more positive customer experiences, it can be a reality.

The Advantages of eReturn Mail include:

• Effectively manage all undeliverable mail: Receive both COA and UAA information for physically-returned mail pieces. Utilize the data to electronically manage all undeliverable mail.
• Easily update customer address database:  Address cleansing can be a great way to save money on wasted postage costs. Make real-time revisions to your customer address database. We forward any changes to the NCOA database based on information in the electronic data file, which is formatted for quick and easy updates.
• Automate outreach for consent:  When the database cannot be updated without permission, easily identify customers with UAA or COA. We will set up a process to send a letter to get consent for any database modifications.
• Stop sending to undeliverable addresses: Reduce unnecessary costs for mail that you know can’t be delivered. Secondly, enlist the customer service team to follow up and get the correct recipient information.

Cost Benefits FSSI’s eReturn Mail:

• Eliminate postage assessments: If COA-specific mail exceeds 0.5% in one-month, additional postage assessments will be incurred. Reduce postage costs quickly.
• Decrease internal business costs: Eliminate the time and labor costs associated with managing and processing large quantities of returned mail and the extra postage fees assessed on nixies.
• Stay USPS Move Update compliant: Conform with USPS Move Update when COA information is used to update the customer database.  We can also get the consent needed to make updates, within the 95-day time requirement. Eliminate or reduce additional Move Update fees and penalties.
• Reduce or eliminate physical handling of mail: With USPS Secure Destruction, instruct the USPS to destroy UAA mail and forward COA mail to customers.
• Re-capture lost financial opportunities: Eliminate missed bills or notices, which can affect revenue and overall customer experience.  Keep communications moving as planned.

Why Choose eReturn Mail?

Problem: NCOA doesn’t capture all undeliverable-as-addressed mail, only changes of address that were registered with the USPS. You can update your database based on NCOA information. Even if you update your customer database, you’ll still receive all other “Undeliverable as Addressed” mail pieces. If COA-specific mail exceeds 0.5% in one-month, additional postage assessments will be incurred. Additionally, customer addresses need to be updated with any changes within 95 days of the mail date to be Move Update compliant.

Solution: Our address cleansing services cover ALL undeliverable mail. Update your customer address database electronically and in real-time. Correspondence can also be coordinated to get consent to make the updates. We handle all return mail data digitally and can manage any scenario. Secure destruction eliminates physical returned mail and having to manage/process nixies.

Stay on Top of Your Undeliverable Mail Today!

Find a better way to manage undeliverable mail that covers all of your physical mail. Handle address management, address cleansing and update your electronic address database updates with ease. With eReturn Mail, keeping up with processing physical USPS returned mail will never be an issue again. Take the steps today to eliminate heaps of UAA mail and effectively manage it all like a pro.