Electronic Presentment

Is Electronic Presentment the Forgotten Engagement Strategy?

Electronic Presentment Services–sending and showing customers their statements, bills, invoice or tax documents online via a browser or mobile device–seldom gets the respect it deserves. Previous iterations of electronic presentment (sometimes called EBPP, ePresentment or electronic document management) tended to be clunky or inflexible, limited in their capabilities as a legitimate multi-channel customer engagement tool.

Electronic Presentment

Benefits of Electronic Bill Presentment

Fortunately for companies looking for new and affordable strategies, today’s electronic bill payment and presentment services are significantly more robust than their predecessors. The right ePresentment and electronic document management solution can benefit your company in numerous ways, ranging from reducing production costs and increasing ROI to building brand equity and enhancing your customers’ overall multi-channel experience. Done right, electronic presentment is a powerful business tool that can increase customer acquisition, retention and loyalty–and lead to higher adoption rates from those who currently prefer paper-based documents.

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Are All Electronic Bill Presentment and Payment Services the Same?

Just because there is an abundance of ePresentment and eDelivery packages does not mean that they’re all the same. Far from it, in fact. Like any business software or technology, there are critical differences in the bill presentment and payment features, functionality and providers.

Here are the top five considerations to keep in mind when comparing electronic statement delivery solutions for your company:

  • Overall Flexibility — Flexibility is essential because it reduces the cost, hassle, and risk of presenting documents electronically. How many presentment alternatives do you want? What about user authentication and hosting options? Flexibility is all about choices. The more choices you have, the more of it you’ll enjoy.
  • Interface Integration — How easily can you store electronic documents elsewhere and link customers directly to them? To view documents, do customers have a single sign-on option (SSO) or do they have to log out of one site and into another? Does the linked-to site have the same branding as your company website? Or do customers feel like they’ve landed on some unfamiliar third-party page?
  • Customizable Options — The ability to tailor the user experience to your customers’ needs, wants and expectations are the true mark of a superior electronic presentment services solution. Email notifications, for example, instantly alert customers the moment online documents are ready for viewing. Then there’s on-page messaging. Does the solution you’re considering dynamically insert targeted promotional or educational messages directly into your documents, based on your unique business rules? The best ones do.
  • Bill Pay Integration — Most EBPP solutions include some form of bill pay processing. The thing to check here is accessibility and ease of use, and how quickly users receive a confirmation after making payment.
  • Archival Capability — Archiving documents is a great way to support front-line customer service reps, who can instantly access saved Statements, bills, invoices, tax documents or letters to quickly resolve account-related issues or inquiries. Make sure to check how easily the solution converts, stores, protects and presents archived documents. Unlimited archival capability is the best (and most cost-efficient) option, as is a clean and simple administrative interface through which reps can retrieve and view electronically presented documents.

FSSI’s Electronic Document Delivery Solution

Many companies seeking to update their multi-channel engagement strategy often overlook electronic presentment of their statements, bills, and other customer documents. Yours doesn’t have to be one of them. As you review and compare ePresentment packages, don’t forget to include FSSI’s eStreamOne electronic presentment solution in the mix.

The product of decades of upgrades and refinements, eStreamOne is a full-featured package used by top-tier financial services companies across the nation, including banks, credit unions, brokerages, and insurance companies.

From a single data feed, FSSI provides best-in-class solutions for both print and secure electronic statement delivery, and electronic document management tools that handle documents in PDF format enabling you to reduce the costs and risks associated with driving customers to your mobile sites. Integrated online bill pay may also be included.

Schedule a No-Obligation Demonstration

Contact an FSSI mobile bill presentment specialist today for more information or to schedule a no-obligation ePresentment consultation.