Mail Outsourcing

Statement and Invoice Mailing Services

Monthly invoices, bills, and statements keep any business running. But producing, managing, printing, and mailing those documents takes time and internal resources that could be better spent on revenue-generating work.

Partnering with an outsourced mailing services provider like FSSI frees up those resources without giving up control. Transparent online dashboards let you check the status of every job and mailpiece 24/7.

Strengthen your transactional communications while we handle the compliant, secure delivery of all business-critical customer documents.

Learn more about our statement printing and mailing services.

Mail Outsourcing Services for Regulated Industries

FSSI specializes in mail outsourcing solutions for industries where accuracy, compliance, and data security aren’t optional. They’re required. From healthcare billing to financial statements, we handle the high-stakes documents your customers depend on.

Industries we serve include:

• Healthcare: Patient statements, Explanation of Benefits (EOB), compliance notices, and billing inserts are handled with full HIPAA compliance

• Banking and Financial Services: Secure outsource mailing services for account statements, disclosures, and regulatory correspondence

• Credit Unions: Member statements and notices delivered on time with piece-level tracking and audit-ready reporting

• Insurance: Policy documents, premium notices, and compliance mailings processed with strict data security controls

• Auto Finance: Payment statements, past-due notices, and loan documents are mailed with postal optimization built in

• Mortgage: Loan statements, escrow notices, and regulatory documents managed end-to-end

• Utilities: High-volume billing statements and service notices with consistent, cost-effective delivery

• Consumer Finance: Sensitive customer communications handled securely and efficiently at scale

Automated and Custom Mail Inserting

Our outsource mailing solutions are built to be customizable, efficient, and 100% secure. Automated mail inserting is central to that — keeping financial statements, invoices, bills, compliance communications, marketing materials, and regulatory documents moving through production with consistent quality.

FSSI’s technology supports selective insertion of marketing or compliance inserts, and the householding of documents sharing the same address into a single envelope. Up to 16 sheets can be folded and inserted into a first-class envelope, avoiding expensive USPS flat-rate shipping. And once inserted, our mail inserter matches each piece against your original input file using sophisticated camera technology that reads a 2D data matrix through the envelope window — confirming every document is accounted for before it ships.

For mail that can’t run through automated inserters, we handle custom insertions by hand, with the same QA and security standards applied throughout.

Postal Optimization

High mail volume, long-standing vendor relationships, and deep industry expertise give FSSI the foundation to secure the best available postage rates. We analyze your transactional mail and, where appropriate, propose solutions to maximize savings.

The biggest driver is presort automation. When you outsource mailing services with FSSI, you tap directly into that benefit — and the cost reduction is significant. Other optimization practices like commingling, Intelligent Mail barcode (IMb) use, and USPS postage promotions further reduce your costs while keeping document quality exactly where your customers expect it.

FSSI’s house envelope inventory keeps costs down and production moving. Multiple sizes on hand mean no costly special orders or delays. And since postage rates vary significantly by mailpiece size, standardizing your envelope dimensions — pre-approved by USPS — keeps costs predictable while still giving you flexibility.

Online Mailpiece Tracking and Reporting

Complete transparency is what sets FSSI’s mail outsourcing services apart. In-depth online tracking and reporting let you monitor USPS mail as well as FedEx and other courier scans — all in one place.

By matching each mailpiece to your original input file, our Unique Piece Tracking (UPT) system gives you granular, piece-level visibility from the moment your file is received. Integrated with production insertion systems and accessible via an online client dashboard, UPT creates a continuous audit trail throughout the entire process.

How it Works:

• 2D data matrix images and Intelligent Mail barcodes (IMb) are printed on each mailpiece for internal and external tracking
• UPT captures mailpiece data as each piece is scanned, adding unique information to the UPT database
• The UPT database provides proof of mailing and delivery, with scan dates, times, and disposition of each piece
• FSSI’s workStreamOne (WSO) solution integrates all reporting and USPS tracking in one convenient location

Benefits: 

• Ensures regulatory compliance from data receipt through mail verification
• Confirms delivery and disposition of critical mail
• Saves time with real-time online reporting and tracking
• Provides granular audit trails for full compliance visibility

Certified Mail and Returned Mail Services

Get a clear, real-time view into your certified and return mail processes — no more guesswork.

• eCertify (Electronic Certified Mail Solution) — Certified Mail provides official delivery confirmation with signature proof. Traditional green card management is slow and costly. FSSI’s eCertify creates and prints required labels inline with the document, inserts them into special Certified Mail window envelopes, and posts delivery confirmation online — including recipient signatures and non-delivery reasons.

  eReturn Mail (Electronic Returned Mail Solution) — NCOA only captures registered address changes. Every other undeliverable piece still lands back in your mailroom. FSSI’s Return Mail processing solution covers all UAA (Undeliverable as Addressed) mail, providing a formatted data return file with address details and non-delivery reasons so you can update your database in real time. Learn More