SOC 2 + HITRUST CSF for Secure Print and Mail

When you outsource critical customer communications, you’re entrusting another organization with some of your most sensitive information. From financial statements and healthcare communications to tax documents and regulatory notices, every file must be handled with the highest levels of security, confidentiality and operational control.

FSSI’s SOC 2 + HITRUST CSF compliance demonstrates our ongoing commitment to protecting client data through independently validated security controls, documented processes and continuous oversight. It provides our clients with confidence that their information is managed in a secure environment designed to reduce risk, protect privacy and support regulatory requirements.

FSSI’s security program is designed to support a variety of regulatory and client-specific requirements, including PCI DSS for applicable payment card data environments.

What SOC 2 + HITRUST CSF Means for Document Security

SOC 2 and HITRUST CSF each play an important role in evaluating an organization’s security program. While they serve different purposes, together they provide a comprehensive picture of how an organization protects sensitive information.

  • Service Organization Controls (SOC) 2, commonly known as SOC 2, is an independent audit that evaluates whether an organization’s security controls are operating effectively over time. Based on the Trust Services Criteria — security, availability, processing integrity, confidentiality and privacy — it provides organizations with confidence that customer data is protected through documented policies, operational controls and ongoing oversight.
  • HITRUST Common Security Framework (CSF) takes a broader approach by providing a certifiable security framework that incorporates requirements from recognized standards and regulations, including HIPAA, NIST and ISO. Rather than focusing on a single regulation, HITRUST CSF helps organizations implement and maintain a mature, risk-based information security program.

Together, SOC 2 + HITRUST CSF demonstrate that an organization has established comprehensive security practices and that those controls are independently assessed against rigorous industry standards.

How We Protect Sensitive Information Throughout the Document Lifecycle

Selecting a print and mail outsourcing partner is about more than capacity and turnaround times. Every document you outsource contains information your customers expect to remain secure from the moment data enters production until the final piece is delivered. FSSI’s SOC 2 + HITRUST CSF compliance provides added assurance that our security controls, operational procedures and governance processes are designed to safeguard confidential information throughout the document lifecycle.

Protecting client information is woven throughout our operations, facilities and culture. Our security program includes secure production environments, controlled physical access, layered cybersecurity protections, continuous monitoring, business continuity planning and ongoing employee security awareness training. Regular independent audits and continuous process improvements help ensure our controls evolve alongside changing security threats and industry expectations. Whether you’re producing monthly statements, healthcare correspondence, tax documents, checks or customer letters, you can trust that security is built into every step of our production process.

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Secure Print and Mail for Highly Regulated Industries

For more than 45 years, organizations across the financial, healthcare, insurance, government and utility industries have trusted FSSI to manage their most critical customer communications.

Every day, we securely produce and deliver millions of sensitive documents, including financial statements, bills and invoices, Explanation of Benefits (EOBs), tax documents, regulatory notices, checks and customer correspondence. Our investment in SOC 2 + HITRUST CSF reflects our commitment to helping clients meet their security expectations while delivering the reliability and operational excellence they depend on. FSSI also supports client-specific security requirements, including PCI DSS, when programs involve payment card data.

SOC 2 + HITRUST CSF FAQ

Why is SOC 2 + HITRUST CSF important?

This independent assessment provides confidence that an organization has implemented comprehensive security controls and follows documented processes to protect sensitive information. For clients, it offers added assurance that confidential data is handled in a secure and well-managed environment.

What’s the difference between SOC 2 and HITRUST CSF?

SOC 2 evaluates how effectively an organization’s security controls operate over time, while HITRUST CSF provides a comprehensive security framework that brings together multiple industry standards and regulatory requirements. Together, they offer complementary validation of an organization’s overall security posture.

Does HITRUST CSF replace HIPAA?

No. HIPAA establishes the legal requirements for protecting Protected Health Information (PHI), while HITRUST CSF incorporates HIPAA requirements into a broader security framework. Together with SOC 2 + HITRUST CSF, FSSI helps organizations protect sensitive information and support their compliance efforts. Learn more on our HIPAA Compliance page.

Does FSSI support PCI DSS requirements? 

Yes. For clients whose communications involve payment card data, FSSI supports PCI DSS (Payment Card Industry Data Security Standard) requirements as part of applicable client programs. 

Choose a Secure Print and Mail Partner You Can Trust

For more than 45 years, organizations have trusted FSSI to securely produce and deliver mission-critical customer communications. Our SOC 2 + HITRUST CSF compliance reinforces our commitment to protecting sensitive information, maintaining operational excellence and helping clients meet today’s evolving security expectations.

Whether you’re outsourcing print, mail or digital communications, FSSI provides the security, compliance and reliability your organization depends on.

Ready to learn more? Give us a call at 714.436.3300 or Contact Us to discover how our secure print, mail and digital communication solutions can help protect your customers’ most sensitive information while supporting your compliance goals.