Auto Finance Print and Mail Outsourcing Services

person being given car keys.

Managing borrower communications across tight production cycles drains internal resources. FSSI brings over 45 years of transactional print and mail outsourcing experience to auto lenders, banks and loan servicers. We handle billing statements, time-sensitive compliance notices and digital document delivery under one roof.

Borrowers need clean, readable statements that make remitting payments simple. Compliance teams need documented proof of delivery. FSSI handles both through audited production workflows, automated mailpiece tracking and integrated digital presentment.

Turnkey Print and Mail Services for Auto Lenders

  • Statement Processing and Mailing: High-speed production printing with dynamic personalization and targeted on-page messaging.
  • eStatements, SMS and eDelivery: Secure electronic presentment paired with automated payment reminders and hosted customer portals.
  • Critical Letter Management: Online template controls to approve, update and mail mandated notices without ongoing developer fees.
  • Direct Mail Marketing: Acquisition and refinance campaigns produced through our specialized direct marketing division, Splash.
  • 24/7 Mailpiece Tracking: Real-time visibility into piece-level job progression from file ingestion to final USPS induction.

Document Samples

Learn more about our turnkey print and mail solutions for auto finance.

Turnkey Print-Mail for Auto Finance

Critical Auto Finance Documents We Process

Auto lending demands absolute data integrity across every stage of the loan lifecycle. We produce and deliver:

Billing and Loan Servicing

  • Monthly loan statements and coupon books
  • Electronic statements (eStatements) and PDF archives
  • Year-end tax forms (1098)
  • New borrower welcome packets
  • Annual privacy notices and terms updates
  • Adverse Action (AA) letters: Turn Down (TD) and conditional
  • Right to Cure (RTC) and Notice of Intent (NOI) notices
  • Collection, delinquency and NSF notifications
  • CFPB Regulation F validation notices
  • Vehicle repossession, reinstatement and deficiency balance letters
  • USPS Certified Mail with Electronic Return Receipt (ERR)
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A Proven Outsourcing Partner for Auto Finance Lenders

Automotive lenders need absolute control over production timelines. Discover how Exeter Finance partnered with FSSI to streamline billing statements, integrate electronic delivery and monitor job tracking through a single outsourced relationship.

We manage the entire document lifecycle. That includes custom document redesign, multichannel delivery, payment processing drivers and compliant document archival.

Read the Exeter Auto Finance Case Study

Why Auto Finance Companies Outsource to FSSI

Outsourcing customer communications frees internal operations to focus on loan origination, underwriting and collections. FSSI provides the infrastructure to process millions of critical files with complete accountability.​

When your strategy calls for tighter marketing integration or stronger compliance tracking, FSSI’s service options deliver:

Document Message Management

Use our self-service portal to control dynamic statement messaging. Insert targeted educational notices, refinance promotions or regional payment instructions directly into document whitespace using full-color text and graphics.

Piece-Level Postal Tracking

Monitor the exact status of every mailpiece. FSSI applies the USPS Intelligent Mail barcode (IMb) to provide piece-level visibility from production intake to delivery. Use incoming payment tracking to forecast cash flow and reduce unnecessary collection calls.

Certified Mail with Electronic Return Receipt

Ditch manual green cards. For default, right-to-cure and repossession mailings, FSSI automates USPS Certified Mail with Electronic Return Receipt (ERR). You receive legally defensible proof of delivery archived digitally for compliance audits at a fraction of standard certified mail costs.

Dynamic Payment Drivers

Speed up collections by making payment friction-free. We integrate scannable QR codes, PayNearMe cash payment barcodes and detachable remittance coupons directly into your statement layouts.

Online Template and Notice Management

Regulatory language changes fast. Our online letter management platform lets your compliance team modify, test and approve collection notices or adverse action letters in minutes without waiting on IT cycles.

eStatement Processing, Delivery and Payment Options

Support borrower communication preferences with secure electronic bill presentment and payment (EBPP) workflows.

Automated SMS and Email Alerts

electric presentment and eStatement services graphic

Send automated notifications when statements are ready or due dates approach via FSSI’s eNotify system. Message templates support TCPA compliance protocols and ensure critical billing alerts route around spam filters.

Seamless Payment Integration

FSSI links electronic bills directly to your preferred payment processor or gateway. We support direct portals, PayNearMe integration and secure hosted PDF repositories.

Compliant Document Archival

Access up to ten years of historical statements and notices through our hosted online repository. Customer service teams can pull exact PDF replicas during borrower inquiries to resolve disputes quickly.

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Built for Auto Finance Regulatory Compliance

Automotive lending faces rigorous oversight from the CFPB, FTC, FDIC and state regulators. FSSI maintains independently audited physical and digital security controls to protect non-public personal information (NPI) and support regulatory audits.

  • Audited Security: SOC 2 Type 2 attestation and HITRUST CSF certification.
  • Statutory Standards: Workflows built to support CFPB Regulation F, the Fair Credit Reporting Act (FCRA), the Servicemembers Civil Relief Act (SCRA) and the Gramm-Leach-Bliley Act (GLBA).
  • Data Protection: Multi-layer network firewalls, encrypted SFTP file intake, strict physical facility access controls and formal disaster recovery protocols.

Learn more about FSSI data security and privacy infrastructure.

Speak with an Auto Finance Outsourcing Specialist

example of an auto finance statement with marketing elements

Ensure critical loan statements, collection notices and digital communications arrive accurately and on schedule.

Contact our team to discuss your production volume, compliance requirements or software integration.

We can securely process:

  • Auto finance statements
  • Strategic marketing communications
  • Tax-related documents
  • Electronic statements (eStatements)
  • Monthly newsletters
  • Multichannel direct mail campaigns

Call 714.436.3300 or contact us online to schedule a consultation.