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What does FSSI do? |
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FSSI produces highly customized printed and electronic documents and provides distribution solutions that help our clients save money and communicate more effectively with their customers. Our services includes:
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Secure electronic document delivery
Printing and mailing statement and billing services
Printed & Electronic Direct Mail Services
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Who are FSSI’s clients? |
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FSSI provides outsourced document production services to a variety of industries including:
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Financial Services
Insurance
Utilities & Government
Service Organizations
Ad Agencies
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| Q: |
Why outsource document production to FSSI? |
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Partnering with a qualified document production outsource provider offers several benefits that include:
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Significantly lower capital and operating costs
Access to advanced technology and expertise
Enables your organization to focus on its core business
Improved service levels with guaranteed performance
Disaster recovery for document production
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| Q: |
What is eMarketing? |
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FSSI’s eStreamOne offers eMarketing programs that deliver targeted e-mail messages and track response rates. eMarketing can be used to test and launch marketing campaigns at various stages of the customers’ lifecycle providing results within hours of the initial launch. |
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| Q: |
Which electronic document format is best – HTML or PDF? |
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Both HTML and PDF formats have their advantages and disadvantages. Presenting an indexed PDF on-line is a quicker and easier initial set up than the development effort required for an HTML application. However, PDF’s can be bulky to archive, slower to retrieve and lack dynamic marketing capabilities available in HTML. FSSI’s eStreamOne is unique in our ability to offer our clients both HTML and PDF on-line presentment formats to meet the requirements of their unique applications. |
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| Q: |
Does FSSI have a disaster recovery plan? |
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Yes. FSSI has a comprehensive disaster recovery plan in place that includes regular business continuity testing between our facilities using a dedicated T3 communications line. The FSSI headquarters facility has a complete power back up in place with a 1-megawatt diesel Caterpillar Generator and Automatic Transfer Switch that is tied to 3 banks of MGE UPS (Uninterruptible Power Supply) battery cabinets. |
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| Q: |
How do I get my data to FSSI? |
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Most clients use the public Internet to send FTP files that have been encrypted. Other clients prefer sending encrypted data through dedicated TI lines, e-mail or magnetic media that include: 8MM, 4MM, DAT, 3480, 3490, CD ROM, DVD. |
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What types of data formats can FSSI accept? |
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FSSI’s sophisticated data composition tools allow us to work with many varieties of data formats including: flat files, XML, PDF, AFP, PCL, Postscript, “print image”, etc…
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What is Unique Piece Tracking (UPT)? |
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Unique piece tracking technology is a “host to post” (computer processing to delivery to the USPS) tracking system. FSSI’s MailStreamOne has implemented a best-in-class solution that validates sequential identifiers embedded within the electronic print stream against data collected by high-speed camera systems to enable unique mail piece tracking and verification.
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| Q: |
Does FSSI provide stock, envelopes and marketing inserts? |
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Yes. Every month, FSSI supplies our clients with millions of high quality laser preprinted forms, envelopes, inserts and direct mail pieces at competitive prices. Our experienced staff of Account Representatives can coordinate the production and inventory management of all printed materials. |
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Who will be my contact at FSSI? |
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All of our customers are assigned an Account Manager that is supported by a dedicated Account Representative. Both of these contacts are actively involved in coordinating project development, testing and day-to-day processing. The Account Representative is your single point of contact, acting as your advocate and ensuring the accuracy and timeliness of your projects throughout the production process.
A formal Statement of Work (S.O.W.) is co-developed with our clients during the initial stages of an application in order to clearly document client requirements and both parties contact information. The S.O.W. is updated as needed during the term of the project. |
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| Q: |
Do you offer variable color printing at FSSI? |
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Yes. ImageStreamOne offers both variable highlight color printing as well as full color digital printing. FSSI has sophisticated document composition software and expertise to help you use color in the design of high-impact, transactional (statements and bills) or direct mail documents. |
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Does FSSI have a Graphics Department? |
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Yes. DataStreamOne has an in-house staff of experienced graphics experts to assist our clients in the design of both printed and electronic statements, bills, notices, and marketing inserts. |
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| Q: |
How will FSSI help me optimize my postage discounts? |
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MailStreamOne will help you evaluate ways to optimize your mail stream’s postal discount qualification. After the evaluation is completed, we use either computer CASS software (Group One and Pitney Bowes Mailer’s Choice) and/or Multi-line Optical Character Reader (MLOCR) sorter systems to ensure that our clients maximize their USPS automation postage discounts. |
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What are my USPS National Change of Address (NCOA) options? |
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FSSI clients have access to all USPS approved NCOA compliance options. We can help you determine which of the following address change methods is most cost effective for your organization:
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Is there any way to track my mail piece through the USPS? |
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Yes. FSSI’s WorkStreamOne © offers a secure client Web interface and a customized portal to the USPS Confirm database. This tracking information is added to the address block during FSSI’s document composition effort and captured each time a USPS facility scans a mail piece that has a PLANET Code that has been. The USPS Confirm Destination service tracks both outbound mail while USPS Confirm Origin service tracks inbound mail (payment and response tracking) within the USPS. |
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| Q: |
Where is FSSI located? |
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Our corporate headquarters are located in Orange County, California, approximately 50 miles south of Los Angeles. We have another production facility in San Diego, California. |
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| Q: |
How do I manage my jobs running at FSSI? |
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FSSI offers 24/7, on-line production tracking, inventory and postal balance through the secure client access WorkStreamOne © on our home page. Custom reports are also available as needed. |
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| Q: |
How long will it take to convert a project with FSSI? |
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Conversion timing at FSSI is influenced by the type of client data feed and job requirements. FSSI has an experienced staff of print and Internet application developers that can set up jobs in as little as two days. Complex applications require additional information gathering and testing to ensure your project is a complete success. To find out how to get started, call us toll-free at 1-714-436-3312 or e-mail at jondietz@fssi-ca.com
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