How Email Notification Works
To help you provide the activity updates that customers want and expect, FSSI offers eNotify email notifications for our eStreamOne™ EBPP platform. Because of their timeliness and utility, email notifications are a great way to deepen customer connections and enhance the brand experience.
eNotify is a high-volume, permission-based service option that automatically alerts enrolled/opted-in customers when eStatements, eBills and other EBPP-type documents are ready to view. Critical alerts, such as payment due, payment received and statement ready, reach recipients almost instantaneously, without disappearing into today’s ever-vigilant spam filters.
Informing customers in this way not only keeps them happy, it also improves your call center performance, reducing the volume of inquiries and, in turn, lowering CRM expenses. Reliable, predictable email notification can also keep your company in the good graces of regulators, like the CFPB, who are cracking down hard on requirements for printed and electronic (EBPP) transactional communications.
eNotification Dashboard & Analytics
Regardless of how you alert or notify customers via email, you’ll benefit from using eNotify’s online, interactive dashboard. With it, you can monitor, manage and generate email campaign activity reports any time you want, 24/7, right from your computer or mobile device.
Using eNotify’s real-time analytics, you can also check–down to a single, individual address– email delivery data, such as mailing date/time; bounces, open and click-through rates. You can even capture and analyze undeliverable email addresses.
FSSI’s eStreamOne EBPP Platform
eStreamOne, and its array of flexible service options combine to reduce the cost, hassle and risk of deploying or upgrading an electronic statement presentment or online bill pay solution. From a single data feed, eStreamOne provides best-in-class solutions for both printed documents and secure online eStatement presentment. Our flexible Internet technology offers multiple document presentment and delivery alternatives, numerous infrastructure and authentication options, and unlimited archival capacity.
Are you looking to implement electronic bill payment and presentment or replace an underperforming solution? Visit our electronic presentment page and scroll to the bottom to preview some practical, timesaving tips on choosing the right EBPP platform.
Schedule a No-Obligation Email Consultation
Contact an FSSI email specialist today for more information or to schedule a no-obligation email consultation.