HIPAA Compliant Print and Mail Solutions

Outsourcing the print and mail of patient communications containing Protected Health Information (PHI) is a critical strategy for improving efficiency and ensuring regulatory compliance. FSSI’s HIPAA-compliant print and mail services enhance the data security of patient billing statements and other sensitive documents, fortifying patient privacy and improving the overall patient experience.

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HIPAA Compliant Document Processing and Mailing Solutions

The Health Insurance Portability and Accountability Act of 1996 (HIPAA) is a federal law that requires the creation of national standards to protect sensitive patient health information from being disclosed without the patient’s consent or knowledge. 

FSSI is proud to be a HIPAA-certified print provider. We’ve invested heavily in data security and privacy technology that ensures that sensitive patient information is protected. In our HIPAA-compliant mailing facility, FSSI combines best practices for secure printing and mailing with cutting-edge production technologies. All processes work together to ensure the quality, accuracy and integrity of documents produced from sensitive patient data.

The result is a HIPAA-certified print solution that can help reduce costs and risks while remaining compliant with changing privacy regulations, not to mention making patient communication more effective and streamlined.

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Advantages of Partnering with a HIPAA-Compliant Print and Mail Vendor

Your company simply cannot afford a compliance violation. There are many advantages to partnering with a HIPAA-compliant mail services vendor, like FSSI. We expertly handle sensitive patient data, with the equipment, technology and know-how to reduce the risk of a violation and remain HIPAA compliant.

Here are just a few of the advantages of partnering with a HIPAA communications specialist:

  • Industry-leading privacy and data management technology
  • HIPAA-compliant print, mail and eDelivery
  • 24/7 compliance-focused production tracking and reporting
  • Streamlined patient communications, from printed statements to electronic documents and secure SMS text messages

Unlike other print-mail companies, FSSI offers an end-to-end, audit-ready workflow tracking and reporting solution. Online real-time tools create an accurate, auditable trail for the lifecycle of each piece of mail produced in our facility, from file receipt and throughout the production process to USPS induction. Detailed reporting provides clear evidence that can be used as proof of mailing, should patients claim that documents were not sent.

Types of Healthcare Documents We Produce

Whether your company is a large, bustling institution or a smaller high-volume clinic or practice, FSSI can customize a patient communications solution to meet your strategic business and marketing objectives. Examples of healthcare documents produced at FSSI include:

  • Patient bills, statements, and invoices
  • Patient letters, notices, and other customer documents
  • Explanation of Benefits (EOB)
  • Explanation of Coverage (EOC)
  • Healthcare billing statement inserts
  • Patient or physician mailers

Learn more about our HIPAA-compliant patient communications. In addition to print and mail services, our custom data formatting and document design help to increase patient and policyholder engagement, while helping to improve remittance and response rates.

Secure Fulfillment of HIPAA-Compliant Communications

HIPAA fulfillment is a core component of our services. It encompasses the secure processing and distribution of a wide range of materials containing PHI, including:

  • Transactional documents (e.g., patient statements, explanation of benefits – EOBs)
  • Mailers and notices
  • Marketing communications (when applicable and handled in compliance with regulations)
  • Other materials that are subject to HIPAA privacy rules

Our trained personnel are equipped to identify the specific HIPAA requirements applicable to each project, ensuring that every communication is handled following regulations. This includes understanding and applying rules regarding the visibility of PHI on mail pieces and utilizing secure mailing methods.

Advantages of Partnering with a HIPAA-Compliant Print-Mail Vendor

Your company simply cannot afford a compliance violation. There are many advantages of partnering with a HIPAA-compliant print vendor, like FSSI. We expertly handle sensitive patient data, with the equipment, technology and know-how to reduce the risk of a violation and remain HIPAA compliant.

Here are just a few of the advantages of partnering with a HIPAA communications specialist:

  • Industry-leading privacy and data management technology
  • HIPAA-compliant print, mail and eDelivery
  • 24/7 compliance-focused production tracking and reporting
  • Streamlined patient communications, from printed statements to electronic documents and secure SMS text messages

Unlike other print-mail companies, FSSI offers an end-to-end, audit-ready workflow tracking and reporting solution. Online real-time tools create an accurate, auditable trail for the lifecycle of each piece of mail produced in our facility, from file receipt and all throughout the production process to USPS induction. Detailed reporting provides clear evidence that can be used as proof of mailing, should patients claim that documents were not sent.

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What Protected Health Information (PHI) Is Covered Under HIPAA?

  • Phone Numbers
  • Biometric Identifiers (fingerprints, retinal and voice prints)
  • Photos
  • Health Conditions
  • Financial Information
  • Treatment-Related
  • Social Security Numbers
  • Email Addresses
  • Geographical identifiers

For additional details about FSSI’s HIPAA compliance measures and how we can support your secure communication needs, please refer to our Healthcare Printing and Mailing FAQ or contact us directly for a personalized consultation.

Let Us Handle Your Secure Patient and Health Insurance Communications

HIPAA requirements dictate that healthcare companies and their third-party vendors maintain reasonable and appropriate administrative, technical and physical safeguards of patient privacy. Sophisticated data handling and encryption protocols enable us to comply with strict HIPAA guidelines and privacy rules.

We understand the importance of maintaining HIPAA compliance for care providers as well as health insurance companies. We’ve built secure HIPAA-compliant communication solutions that are simple for both healthcare providers and medical insurance companies, no matter how large or complex.

FSSI’s print and mail output includes a wide range of printed and electronic medical documents, both of which can be designed and produced from a single data feed.

FSSI HIPAA Compliant and SOC 2 Seals

We’re Well-Versed in HIPAA Guidelines

HIPAA compliance means we understand HIPAA guidelines and stay updated with new HIPAA privacy requirements.

HIPAA violations can be costly. FSSI has created a compliance package that provides all the features you are looking for. We not only offer a full-service document mailing solution but also maintain the strict guidelines necessary to operate in the healthcare industry.

HIPAA was created to give patients more control over their privacy, but don’t let HIPAA requirements limit your patient communications strategy. FSSI isn’t just HIPAA compliant; we also maintain SSAE 18 Type II compliance. Data security is something we value and have invested a lot of time and money into our privacy software and security practices.

HIPAA Compliant Mailing Services Consultation

An integrated HIPAA-compliant mailing solution can do wonders to help grow your business and improve the overall patient experience. This includes a patient-friendly document design. Contact us online or call us at (714) 436-3300 to learn more about our secure HIPAA-compliant printing and mailing services or to schedule a no-obligation demo or consultation.