President’s Letter

President’s Welcome Letter

A Letter of Welcome from FSSI President Jennifer P.W. Dietz

Welcome to the FSSI website! I sincerely hope the content we’ve included answers your questions and piques your interest in FSSI’s services and solutions and how they could impact your company’s customer communications requirements. We’ve created the “Be” theme on the home page to link your company’s strategies to our industry-leading tools and solutions.

Be Certain–are you confident about the quality of service and precision of reporting currently provided by your internal department or print-mail vendor? Do the accuracy and timeliness of your critical mail and email communications truly reflect your company’s values? Do your reports comply with your company’s SOX, internal audit, and security audit requirements?

At FSSI we are confident that our quality processes, secure facilities and practices, and comprehensive reporting will meet any auditor’s demands. One of our most used client offerings is workstreamOne™, a communication tool we developed to give clients a “window” into our production environment. You can log in to a secure portal and see where your files are and when they were processed, printed, mailed and presented online. You may also view a complete record of SLA measurements, which can help improve vendor communication and service. Click to learn more about: workStreamOne, our SSAE-18 Type 2 SOC 1, SOC 2 & SOC 3 audit or our quality control processes.

Be Unique–can you easily customize company documents’ look and feel to meet branding standards and marketing goals? Are document composition and distribution a high priority with your vendor or internal department? By following corporate values such as “Custom Care” and “A Passion for Service,” FSSI’s goal is to meet your company’s unique production needs, and to treat you and your jobs with the utmost attention and service.

And speaking of unique, remember that our inkjet production printers allow you to start with plain white paper and design highly personalized documents based on your branding, marketing, and communications initiatives.  Printed and internet-presented documents can look exactly how you want them to look, with FSSI’s MarketAdvantage and eStreamOne solutions. The depth and breadth of our in-house developers’ experience assure you get the technical expertise and attention to detail needed to produce highly customized, data-driven communications.

We work hard to treat you uniquely by growing our industry knowledge, and learning from you, our clients. FSSI has almost 35 years of experience in many different industries, as our Industries Served page will clearly reveal.

Be Relevant–do your customers feel special? Do they believe that your company is listening to their needs and wants? Do your documents communicate with them one-to-one in a relevant and meaningful way? We’ve developed powerful yet easy-to-use solutions that help you deliver the right message, to the right person, through the right channel, at just the right time.

You can identify your customers’ “sweet spot” based on data-driven messaging that follows individually relevant business rules that you assign. Our sophisticated online tools, messageStreamOne, and letterStreamOne ™, also give you control of your messaging, imagery and content, even adding individual personalization to your messages.

Be Connected–are you truly connecting with your customers? Can you accurately measure their level of interest in document or insert-based messages? With FSSI’s messageStreamOne tool, you can. Your on-page messages can include personalized links and calls to action that help you analyze response rates and respond in the most appropriate manner. But here’s what clients really like.

With FSSI’s multi-channel communications solutions, you can connect with people the way that THEY want – be it mail, email, or mobile. With our eStreamOne capabilities, we can offer your customers the ability to select their delivery preferences. Your company can choose the most efficient connection to our archival system for your documents – via an API, single sign-on or with FSSI fully hosting the website branded to you.

We know you also want you to be connected to FSSI anytime, anywhere and any way that’s convenient for you. With workStreamOne, you can view your jobs online 24/7, to see when your files are received, and when they were printed and mailed. And if you ever want to speak with a representative, know that those who serve and support you do so with passion, focus, and dedication.

I hope that by perusing our content you’ll see that FSSI has the long-term experience, in-depth expertise and full commitment to delivering unique, relevant document solutions that give you confidence and certainty in connecting with customers–regardless of which industry you’re in.

Please don’t leave the site without requesting an interactive product demo of our tools and solutions or a white paper about conversions.  And if you’re ever in Southern California, let us know and we’ll give you a personalized tour of our secure, custom-built facility. Thanks for visiting our site!

Jennifer P.W. Dietz, President