Mutual Funds

Mutual Funds

Print-Mail Outsourcing Services for Investor Communications

FSSI’s fully auditable print-mail and compliance management services for investment companies and ETF providers can help your firm reduce production costs and compliance risk while delighting and retaining more high net-worth clients. We have more than 30 years of financial industry experience and are a trusted partner to the nation’s leading institutions. We can customize an integrated, regulatory-compliant print-mail solution for all your regulated investor communications, such as:

  • Trade confirmations
  • Investor statements and ad-hoc letters
  • Quarterly Portfolio Reports (QPRs) and disclosures
  • Dividend checks and other MICR printed documents
  • Annual Government Reporting Documents (IRA reporting, tax forms) in portrait, landscape, or mutual funds-formatted output

Improve Investor Relations Through Outsourcing

Investment companies that use FSSI’s print-mail services to produce their investor communications enjoy numerous strategic, economic and operational benefits. With its unique combination of experience, compliance reporting, and in-house production technology, FSSI can help your company manage its investor relations more cost-effectively:

  • Increase asset and investor retention – Minimize attrition with personalized, relevant messaging, including colorful, customized statements and highly targeted messaging.
  • Reduce compliance risk – Through accurate, on-time deliveries,100% data-to-mail integrity, and a fully auditable reporting trail your authorized customer service team can access online, anytime.
  • Lower printing and production costs – outsourcing non-core mutual funds business processes, like the printing and mailing of investor communications, is a prudent and proven way to reduce production, CRM and usually postage costs.
  • Stronger multichannel strategy – FSSI’s robust combination of electronic and printed investor communications delivery options expands your number of investor touchpoints.

A Truly Customized Investor Communications Solution

When choosing print-mail services and production options, flexibility, and customization count.

With FSSI you can combine any or all of these marketing and archival services to reduce compliance risk, increase investor loyalty, and enhance the quality of broker-dealer-investor relations:

workStreamOne: exclusive online production reporting tool that allows authorized teams to approve files, view real-time job status, and monitor inventory/postage levels; also, view SLA and file completion metrics, as well as detailed forensic analysis with audit trails.

Secure Compliance: job tracking and reporting that provides an accurate, auditable record of investor communications production and delivery, while reporting the disposition and location of every unique mailpiece produced by FSSI.

dataStreamOne: customizable data formatting that enhances the dealer-broker relationship by boosting the impact and appearance of investor statements and Quarterly Performance Reports; combines best-in-class development tools with FSSI’s composition/post-composition data-handling expertise to produce investor communications that meet your firm’s unique output specifications.

eStreamOne: electronic document presentment offering a flexible array of formatting and presentment options that help you accelerate eStatement adoption; optional eNotify service promptly alerts investors when online statements are ready to view while letting you easily monitor and track open rates and bounces.

letterStreamOne: for printing ad-hoc letters, this exclusive, web-based letter template management solution enables authorized broker-dealers to create and update ad-hoc letters, and other time-sensitive investor communications in MS-Word®, and link to FSSI’s digital printing-and-fulfillment center for production. 100% data-to-delivery, with complete hierarchical control over approvals, revisions and version tracking.

MarketAdvantage Personalization Suite: expands your cross-sell and upsell capabilities to attract, engage and retain more high-value customers. Create targeted, multi-channel campaigns using these three seamlessly integrated FSSI technologies:

IRS Tax-Form Processing for the secure, timely processing and delivery of critical tax forms, such as 1099s, 1098s, 5498s, and 1042-S; FSSI accepts IRS-format and custom data files, then composes your forms in the format and detail you believe best reflects your investment company.

Disaster Recovery & Business Continuity Planning including multiple production facilities to safeguard against data loss from unexpected or catastrophic events.

Need additional security assurances? Learn how we protect investor data throughout our certified secure production environment.

Reduce Costs and Delight Investors. Call Today.

Investors, especially high net-worth individuals, have certain expectations about the quality, accuracy, and appearance of their investment statements. Meet these expectations and you’ll have delighted, satisfied customers for a long time to come. Contact a communications specialist today for a no-obligation investor relationship consultation.