Print-Mail Outsourcing Services for Investor Communications
FSSI’s fully auditable print-mail and compliance management services for investment companies and ETF providers can help your firm reduce production costs and compliance risk while delighting and retaining more high net-worth clients. We have more than 30 years of financial industry experience and are a trusted partner to the nation’s leading institutions. We can customize an integrated, regulatory-compliant print-mail solution for all your regulated investor communications, such as:
- Trade confirmations
- Investor statements and ad-hoc letters
- Quarterly Portfolio Reports (QPRs) and disclosures
- Dividend checks and other MICR printed documents
- Annual Government Reporting Documents (IRA reporting, tax forms) in portrait, landscape, or mutual funds-formatted output
A Truly Customized Investor Communications Solution
When choosing print-mail services and production options, flexibility, and customization count.
With FSSI you can combine any or all of these marketing and archival services to reduce compliance risk, increase investor loyalty, and enhance the quality of broker-dealer-investor relations:
workStreamOne™: exclusive online production reporting tool that allows authorized teams to approve files, view real-time job status, and monitor inventory/postage levels; also, view SLA and file completion metrics, as well as detailed forensic analysis with audit trails.
Secure Compliance: job tracking and reporting that provides an accurate, auditable record of investor communications production and delivery, while reporting the disposition and location of every unique mailpiece produced by FSSI.
dataStreamOne™: customizable data formatting that enhances the dealer-broker relationship by boosting the impact and appearance of investor statements and Quarterly Performance Reports; combines best-in-class development tools with FSSI’s composition/post-composition data-handling expertise to produce investor communications that meet your firm’s unique output specifications.
eStreamOne™: electronic document presentment offering a flexible array of formatting and presentment options that help you accelerate eStatement adoption; optional eNotify service promptly alerts investors when online statements are ready to view while letting you easily monitor and track open rates and bounces.
letterStreamOne™: for printing ad-hoc letters, this exclusive, web-based letter template management solution enables authorized broker-dealers to create and update ad-hoc letters, and other time-sensitive investor communications in MS-Word®, and link to FSSI’s digital printing-and-fulfillment center for production. 100% data-to-delivery, with complete hierarchical control over approvals, revisions and version tracking.
MarketAdvantage Personalization Suite: expands your cross-sell and upsell capabilities to attract, engage and retain more high-value customers. Create targeted, multi-channel campaigns using these three seamlessly integrated FSSI technologies:
- messageStreamOne™ — real-time design control over on-page message-text and graphics that educate, inform and cross-sell.
- Cross-Media Communications — including personalized URLs (PURLs), QR codes, dynamic landing pages, and targeted opt-in emails.
- Digital-Color Customization and Placement — significantly boost customer interest and response rates over black-ink only documents.
IRS Tax-Form Processing for the secure, timely processing and delivery of critical tax forms, such as 1099s, 1098s, 5498s, and 1042-S; FSSI accepts IRS-format and custom data files, then composes your forms in the format and detail you believe best reflects your investment company.
Disaster Recovery & Business Continuity Planning including multiple production facilities to safeguard against data loss from unexpected or catastrophic events.
Need additional security assurances? Learn how we protect investor data throughout our certified secure production environment.
Reduce Costs and Delight Investors. Call Today.
Investors, especially high net-worth individuals, have certain expectations about the quality, accuracy, and appearance of their investment statements. Meet these expectations and you’ll have delighted, satisfied customers for a long time to come. Contact a communications specialist today for a no-obligation investor relationship consultation.