Print and Mail Services for Consumer Finance

Image of financial printing credit cards

FSSI is a full-service financial printing and mailing company, processing millions of statements, invoices, checks, regulatory documents and marketing mailers for consumer finance companies. Our customizable solutions help you streamline the complexities of sending transactional documents and direct mail campaigns.

Want to increase collections and response rates? Outsource the data processing, design, printing and mailing of your transactional and marketing documents to FSSI, a trusted financial printing partner to the consumer lending industry.

Print and Mail Services Include:

  • Statement processing
  • eStatements and online banking portals
  • Direct mail and other mail marketing services
  • Statement redesign
  • SMS text messages
  • Data processing
  • In-house development team
  • eDelivery and eNotifications
  • End-of-year tax forms

About FSSI

FSSI partners with consumer finance companies to streamline critical customer communications through secure print, mail, and digital solutions. With 45 years of experience, we specialize in producing and delivering compliant loan statements, notices, and targeted marketing materials essential for the consumer finance sector. Our robust data security (SSAE-18 Type II audited), secure processing, and focus on accuracy help consumer finance providers enhance customer engagement and meet regulatory requirements.

Learn More About FSSI

Trusted Financial Statement Processing

FSSI has over 45 years of experience serving top-tier financial institutions and brands and understands the challenges of secure printing and mailing of credit card statements and loan documents in today’s highly competitive and regulated environment. Other financial printing providers only offer one-size-fits-all statement printing and mailing solutions. We can customize our financial statement mailing solutions to fit your unique goals and budget.

Let us help you build a scalable communication plan:

  • Specializing in the highly regulated consumer lending industry
  • Compliance-ready and secure
  • Personalized to offer value-added solutions tailored to your firm’s unique communications and marketing goals

Benefits of Outsourcing Print and Mail for the Financial Services Industry

  • Lower processing costs compared to producing financial documents in-house
  • No need for capital investments in new equipment or technology
  • Free up company resources for core business activities
  • Individual mailpiece tracking capabilities
  • We provide full transparency over your document processing, allowing you to outsource without giving up control.
See All of Our Capabilities

Statement Sample PDFs

Take a deeper look at our statement processing and mailing solutions.

Statement Printing and Mailing Services
financial document printed at fssi

What Types of Financial Documents Are Processed at FSSI?

You require accurate and compliant consumer finance communications. Realize the benefits of outsourcing loan documents, financial statements, invoices, and regulatory letters to an experienced print-mail service provider. You’ll experience the ROI of partnering with FSSI for these and other financial documentation:

  • Credit card statements, invoices and coupons
  • Annual reports and compliance documents
  • Registration statements
  • Collection letters
  • Adverse action letters
  • Direct mail postcards and marketing letters
  • Privacy notices
  • Credit risk disclosure notices
  • Customer welcome packets

Value-Added Features

financial printing professionals filling out forms in an office setting

The reality is that most consumer finance companies need more than just simple financial printing and mailing services. For that reason, FSSI offers a full suite of exclusive, integrated multichannel delivery and marketing solutions, including:

  • Real-time document tracking & reporting:  Seamlessly view date and time stamps for each unique consumer document you send, from file receipt at FSSI, through carrier delivery to the intended recipient. You’ll have an accurate, verifiable record of the disposition and location of every unique mailpiece. Flexible delivery options include USPS First Class, Express and Certified Mail and commercial delivery from FedEx and UPS.
  • Compliance letter & notice management: Securely create, revise, approve and store document templates online, anytime using Microsoft Word®. FSSI’s compliance and tracking tools work together to do more. Your high-volume correspondence efforts become easier with less redundancy and greater control.
  • Statement redesign & targeted messaging: With FSSI, consumer finance companies enjoy a virtually unlimited combination of choices for engaging design. We offer targeted messaging, whitespace management and other response-generating enhancements, even if you send print-ready data, such as PDFs or PostScript.
  • Direct mail services for the financial industry: Regulatory compliance is important for financial services companies, and we have over 40 years of experience in handling sensitive financial information. We apply that same data-handling expertise to the direct mail industry. Whether you send postcards, letters, or any other type of direct mailer, you can expect the same level of data privacy and security.
electric financial documents graphic

eStatement Processing Services

Interested in improving your eStatement and electronic bill presentment processes? Switching or improving eStatements can save your financial institution money compared to traditional paper statements.

FSSI’s eStatement solutions enhance the format and clarity of electronic documents, attracting more customers and improving the user experience for current users. Our services include:

  1. Simplified management through API integration and online portals.
  2. Convenient eNotifications and secure payment options.
  3. Real-time analytics for your customers.
  4. Personalized support from our consultants.
  5. Versatile communication options through SMS, email, and alerts.

Take advantage of FSSI’s complete electronic bill solutions, including eStatements, SMS notifications, and mobile payments. Our in-house team ensures quick and efficient electronic communication deployment, offering customized content for both transactional and promotional documents.

data security and privacy practices at for financial document printing

Ironclad Data Security and Privacy

At FSSI, data security and privacy, as well as business continuity and disaster recovery, are at the core of what we do. We pass annual SOC 2 audits and are HIPAA compliant in both our Santa Ana and Coppell, Texas, print and mail facilities. Some of our security practices include:

  • Building security: Includes key cards, door alarms, security cameras, and gated entryways.
  • User/Server Level Security: All data files are secured by user permissions that are enforced by centralized domain policies.
  • Secure Data Standards: FSSI utilizes secure transmission protocols (SFTP) and PGP encryption for files at rest, along with an additional firewall network Intrusion Prevention System (IPS) – in addition to a multi-tiered architecture that separates the web layer from the data layer for added security.
  • Secure Data Archival Options: Several web-based storage and archival options are available. Access to client input is limited to authorized personnel.
  • Document Security: Documents containing personalized or sensitive customer data are deleted or shredded using FSSI’s commercial shredder or stored in a secure location if they are needed for a longer period.
  • Employee Training: Keeping staff well-versed and vigilant in security best practices is a priority at FSSI, from properly handling emails to staying safe online. Regular training via KnowBe4® encompasses relevant security awareness and online cybersecurity topics.

Learn more about our security and privacy infrastructure and some of the audits and certifications we have

examples of financial direct mail pieces and electronic direct mail

Data-Driven Direct Mail Marketing for the Financial Services Industry

Our financial direct mail services offer a comprehensive, multichannel approach to marketing, tailored specifically for the financial industry. Our solution is designed to enhance your direct mail campaigns and deliver measurable results.

Key Features:

  1. Impactful Postcards: Capture attention with striking visuals and compelling copy on high-quality postcards.
  2. Persuasive Letters: Craft personalized messages that connect with your target audience.
  3. Customized Printing: Utilize variable data printing to create individualized marketing materials for each recipient.
  4. Precise Targeting: Access current, targeted mailing lists to reach ideal prospects.
  5. Digital Integration: Combine direct mail with online retargeting and digital marketing automation for maximum reach.
  6. Performance Tracking: Monitor your campaign’s effectiveness in real time through our user-friendly online dashboard.

Our automated process manages every aspect of your financial direct mail campaigns, ensuring flawless execution. We implement proven promotional strategies to expand your marketing reach and effectively engage your audience. Measure your success with full attribution via our online dashboard, providing crucial insights for data-driven marketing decisions.

If you are a financial services company looking to enhance your financial direct mail marketing campaigns, visit our direct mail and marketing services division, Splash, to learn more. Improve your marketing efforts and achieve higher ROI with our advanced marketing automation tools.

Splash data Driven Direct Mail Marketing Logo
example of a financial document printed at fssi

No-Obligation Consumer Financial Document Printing and Mailing Consultation

Our cutting-edge processes and technology empower us to maintain 100% data-to-document integrity and precision throughout the production process.

We specialize in assisting financial services organizations, including consumer finance firms, in securely processing essential documents that not only maintain compliance but also help drive member engagement and ROI. Allow us to assist your financial services institution in securely managing:

  • Customer statements
  • Targeted marketing communications
  • Tax-related documents
  • Electronic statements (eStatements)
  • Monthly newsletters
  • Multichannel direct mail campaigns

Whether you’re interested in exploring our financial printing solutions or seeking to enhance your existing customer statements, we invite you to get in touch. Contact us online or reach us at 714.436.3300 today for a no-obligation consultation, to schedule a product demonstration, or to review your current member document strategies. Your success in the financial services industry is our priority.