Banks and Credit Unions, Business Process Improvement, Outsourcing, Printing
Statement Printing and Mailing Services
Statement printing and mailing is too operationally complex to leave to an underperforming vendor or manage in-house. Whether you’re dealing with a current provider that misses deadlines, cuts corners on compliance, or can’t scale with your volume, FSSI’s statement printing and mailing services give banks, credit unions, healthcare organizations, auto finance companies, and insurers a smarter outsourcing alternative.
Our fully managed print and mail solution is SOC 2 Type II certified and HIPAA compliant, handling everything from data processing and variable data printing to inserting, presort mailing, and final delivery.
We print and mail monthly statements, invoices, bills, EOBs, notices, and direct mail marketing pieces with the accuracy and speed regulated industries demand. Clients reduce postage costs through USPS presort discounts, eliminate in-house equipment and labor overhead, and get compliant, professional-looking documents out the door faster than their previous process allowed.
FSSI has provided statement processing and mailing outsourcing services to financial institutions and healthcare organizations for decades. If your current statement mailing vendor isn’t delivering on cost, compliance, or reliability, or you’re ready to get out of the print and mail business entirely, we’re ready to talk.
Full-Service Statement Processing Solutions:
- Statement Printing and Mailing
- Why Do Banks and Other Financial Services Companies Outsource?
- Types of Customer Documents Mailed
- eStatement Processing
- Statement Outsourcing FAQ
- Value Added Services
- Data Security and Privacy
We Process Statements, Invoices, Bills, Checks and Notices
We make it seamless to send business-critical documents, like financial statements, monthly invoices, regulatory notices, secure checks with MICR, and even marketing mailers. We’ve partnered with banks, credit unions, auto finance, mortgage lenders, healthcare and other heavily regulated industries.
By combining our statement mailing services with industry best practices for layout, color usage, on-page messaging and more, our graphic designers help you redesign statements, invoices and other documents for maximum readability, impact and value.
From full-color variable data printing services to commercial document printers, FSSI can help you produce all types of business-critical documents. We have two production facilities that provide high-speed printing and inserting equipment designed for the financial industry. We can accommodate high-volume jobs, with the technology and security guarantees in place to compose, print and insert all your sensitive confidential documents.
Why Do Businesses and Financial Institutions Outsource with a Statement Mailing Vendor?
When you outsource transactional print and mail, you hand off the production and delivery of statements, invoices, bills, direct mail marketing letters and other business-critical customer documents to a mail outsourcing provider like FSSI.
There are many reasons that businesses choose to outsource their statement processing and mailing production. It is a proven business strategy that helps companies:
- Minimize capital investments
- Avoid long-term lease commitments
- Experience better customer engagement and higher response rates
- Have more compliant output and delivery
- Receive payments in a more timely manner
- Experience more opportunities for cross-selling and education
- Reduce postage costs as well as paper and other production costs
- Improve and stabilize cash flow
- Generate reports to satisfy compliance auditors
Types of Critical Documents We Process, Produce and Deliver
We specialize in working with companies in highly-regulated industries, such as insurance, credit unions, banking, auto finance, healthcare, utility companies, and more, to produce these transactional invoices and marketing documents:
- Statements
- Bills
- Invoices
- Checks with MICR
- Compliance Letters
- Insurance Notices (EOB, EOC)
- HIPAA Compliant Documents
- Investor Communications
- eStatements, Electronic Bills, SMS Delivery
- Direct Mail Postcards, Letters, Self-Mailers
- Year-End Tax Forms
Statement Mailing Services by Industry
FSSI provides outsourced statement printing and mailing services for regulated industries where accuracy, compliance, and on-time delivery aren’t optional. Our facilities are SOC 2 Type II certified and HIPAA compliant, so your customer data stays protected regardless of the vertical you operate in.
Bank Statement Mailing Services
Banks of all sizes rely on FSSI to handle high-volume statement processing with the precision and security their customers expect. We print and mail monthly account statements, transaction summaries, and notices at scale, with full USPS presort discounts applied to reduce your postage costs. Whether you’re processing thousands or millions of statements per cycle, our workflows are built to keep pace.
Credit Union Statement Printing and Mailing
Credit unions face the same compliance demands as larger financial institutions, often with leaner internal teams. FSSI handles statement outsourcing for credit unions so staff can stay focused on member services rather than print and mail logistics. We support custom statement designs, variable data printing, and eStatement delivery for members who prefer digital.
Healthcare Statement Printing and Mailing
Patient billing statements require strict attention to HIPAA compliance and data privacy. FSSI prints and mails Explanation of Benefits (EOB) documents, patient statements, and healthcare invoices in a fully HIPAA-compliant environment. Our processes are designed to reduce returned mail, minimize delivery delays, and support clear, readable billing that improves patient payment rates.
Auto Finance Statement Mailing Services
Auto lenders and finance companies need accurate, timely payment statements that reflect current loan balances, due dates, and account details. FSSI supports auto finance statement mailing with variable data printing capabilities that allow for fully personalized communications, including promotional inserts and payment reminders, produced within a single print run.
Insurance Statement and EOB Mailing
Insurance carriers and third-party administrators rely on FSSI for compliant mailing of premium statements, EOBs, and policyholder notices. We handle both high-volume recurring mailings and smaller targeted runs, with the flexibility to integrate transpromo messaging that turns routine statements into marketing touchpoints.
eStatement Processing and Electronic Bill Presentment Services
Are you looking to increase eStatement adoption while still serving all your customers’ preferences? Most customers now expect multichannel options for their statements and documents, whether digital or printed. For over 45 years, FSSI has partnered with banks, credit unions, and other highly regulated organizations to perfect this balance. Encouraging customers to opt in for eStatements saves your institution money on printing and mailing. Our comprehensive approach ensures a seamless experience across all channels.
Our eStatement processing services are designed to improve the layout, design, and readability of your electronic documents. The result is a better customer experience that drives more users to adopt electronic delivery and enhances satisfaction for your current digital users.
We offer a robust suite of electronic statement services with a variety of enhancements and add-ons. Some of these include:
- API, Single Sign-On and fully hosted online banking portals
- Electronic notifications and payment integrations
- Client-facing online reporting dashboard
- Dedicated account representative and project manager
- Savvy preference management for SMS and text email notifications
- Make changes to messaging, imagery and letter templates online 24/7
Frequently Asked Questions About Statement Printing and Mailing Services
How Does Outsourcing Statement Mailing Speed Up Collections and Payments?
Offering multiple billing options, print, electronic, or both, makes it easier for customers to receive and act on their statements quickly. Faster delivery means fewer delays in the payment cycle, which directly improves cash flow for your organization. FSSI’s streamlined statement processing ensures documents go out on schedule, every cycle.
How Do You Ensure On-Time Statement and Mail Delivery?
FSSI uses automated workflows, real-time production tracking, and USPS presort optimization to keep every mailing on schedule. Our facilities process high volumes without sacrificing accuracy, and our quality control checks catch errors before anything goes out the door. Clients receive reporting and tracking visibility throughout the production and delivery process.
What eStatement and Electronic Bill Presentment Services Do You Offer?
FSSI supports a full range of electronic delivery options, including eStatements, electronic bill presentment and payment (EBPP), and online document archiving. We can deliver statements directly to customer portals or third-party platforms, and our solutions are designed to work alongside your existing print mail program for a true multichannel approach.
What Is Transpromo Marketing and How Does It Work with Statement Printing?
Transpromo marketing is the practice of placing targeted promotional messages within transactional documents like statements, invoices, and bills. Because customers are highly likely to open and read their statements, these placements get strong engagement compared to standalone mailers. FSSI integrates transpromo messaging into your statement print runs at no additional postage cost.
Are Your Statement Printing and Mailing Services SOC 2 and HIPAA Compliant?
Yes. FSSI’s facilities are SOC 2 Type II certified and HIPAA compliant, meeting the data security and privacy standards required by financial institutions, healthcare organizations, and other regulated industries. Our compliance certifications are maintained through regular audits and ongoing staff training protocols.
How Is Automation Used in Statement Processing and Mailing?
FSSI’s production environment uses automated data processing, variable data printing, and intelligent mail barcoding to reduce manual handling and minimize errors. Automation also allows us to process high-volume statement runs faster and more consistently than in-house operations typically can. The result is a more reliable, cost-efficient mailing process for your organization.
Can I Track the Production and Delivery Status of My Statements and Mailings?
Yes. FSSI provides production status updates and USPS mail tracking so you always know where your documents are in the process. Clients can monitor jobs from data receipt through final delivery, giving your team the visibility needed to answer customer inquiries and meet internal reporting requirements.
How Long Does It Take to Get Started with a Statement Mailing Vendor?
Onboarding timelines depend on the complexity of your data files, existing workflows, and any custom design requirements. FSSI’s implementation team works closely with new clients to map data, establish file transfer protocols, and complete testing before any live production run begins. Most clients are fully onboarded and in production within a few weeks.
What Industries Do You Serve with Statement Printing and Mailing Services?
FSSI serves a wide range of regulated industries, including banking, credit unions, healthcare, auto finance, insurance, mortgage, and consumer finance. Each industry has unique compliance and formatting requirements, and our team has direct experience supporting them all. See our Industries We Serve section above for more details on each vertical.
Full-Service Statement Outsourcing Services Vendor
Because of FSSI’s ongoing investment in production and infrastructure technologies, our fully-integrated suite of statement mailing services centers on the latest document composition and delivery methods, including:
Digital Color Inkjet Technology
Performance advantages of FSSI’s digital color inkjet printing system translate directly into accurate, high-quality document production, and include precise registration, consistent color quality, high speed, high volume performance, instant QC (quality control) at full production speeds, and more output control with significantly less waste.
Cost-Efficient Inline Printing
Advanced, continuous feed, inline printing and finishing make FSSI’s print systems the most flexible and economical in the statement mailing services industry. Perforating pages vertically or horizontally can be done dynamically, changing positions with each page, eliminating the need for pre or post-production processing and your dependence on costly, pre-printed stock.
MICR Ink Support
One of our most useful document processing services is inline check printing with MICR ink support. This feature allows checks to be printed together with other documents, such as letters, financial statements and invoices, instead of in separate runs. Unlike pre-printed check stock, documents with checks printed inline can feature targeted messaging and full-color images and graphics, turning a common payment instrument into a personalized communication channel.
Selective Messaging with Variable Data Printing
FSSI’s proprietary, self-managed portal, messageStreamOne, provides complete, real-time control over document message management, including the ability to personalize on-page messaging by adding strategically placed message text and graphics. Change content as often as you like, with no additional programming charges.
Custom Mail Inserting
An essential component of FSSI’s financial statement processing solutions is automated mail inserting. Our advanced inserters use sophisticated camera technology to read a 2D data matrix on each envelope, ensuring it matches our database. This guarantees accuracy and security. With six selective insert stations per machine, we can customize mailings for specific customers. For mail that can’t be processed by our automated machines, we offer a custom, hand-insertion service.
Secure Compliance Reporting Tool
Through innovative print job tracking tools, FSSI clients who use our print and mail outsourcing services can track time-sensitive mailpieces throughout the postal journey. Our workflow and document management reporting tools work with delivery by the Postal Service and other common carriers. It’s one more weapon in your arsenal and one less worry for the compliance team.
Document Layout, Composition and Redesign Services
Document design says a lot about your company and the importance you place on customer engagement and satisfaction. Well-designed customer documents that feature color enhancements and relevant on-page messaging tell customers you understand and care about their informational needs.
Documents in need of a design refresh are easy to spot. On-page information may be cluttered or busy and difficult to read. Locating balance due, payment history, and other critical information can be challenging, which may spark confusion or frustration among customers and damage brand satisfaction and loyalty.
Refreshing the look and layout enables you to enhance engagement with monthly statements beyond their intended purpose, improving customer communications and transforming everyday documents into powerful brand-building and account-service tools.
Transpromo and Variable Data Printing Services
Leverage customer data and analytics to create powerful multichannel communication campaigns.
- Selective Targeted Messaging
- eNotifications (Email and Text) and Preference Management
- PURLs
- Envelope Messaging and Inline Printing
- Letter Template Management
- Multichannel Direct Mail Marketing Campaigns
- 24/7 Online Dashboard
SOC 2 and HIPAA Compliant Statement Mailing Services
At FSSI, data security, privacy, business continuity, and disaster recovery are at the core of what we do. We pass annual SOC 2 audits and are HIPAA compliant in all of our facilities, so you can be assured that we keep the confidential information of your customers safe and secure.
Some of our security practices include:
- Building security: Includes key cards, door alarms, security cameras, and gated entryways.
- User/Server Level Security: Data files are secured by user permissions that are enforced by centralized domain policies.
- Secure Data Standards: FSSI utilizes secure transmission protocols (SFTP) and PGP encryption for files at rest, along with an additional firewall network Intrusion Prevention System (IPS) – in addition to a multi-tiered architecture that separates the web layer from the data layer for added security.
- Secure Data Archival Options: Several web-based storage and archival options are available. Access to client input is limited to authorized personnel.
- Document Security: Documents containing personalized or sensitive customer data are deleted or shredded using FSSI’s commercial shredder or stored in a secure location if they are needed for a longer period.
- Employee Training: Keeping staff well-versed and vigilant in data security best practices is a priority at FSSI, from properly handling emails to staying safe online. Regular training via KnowBe4® encompasses relevant security awareness and online cybersecurity topics.
Reliable Statement and Invoice Mailing Services Provider
We offer transactional document mailing services that provide unprecedented control over document content, layout, approvals, and inventory.
Mailpiece processing, finishing, and tracking is performed in our secure 167,000 sq. ft. fulfillment facility. That way, you’re assured of impeccable data integrity and timely document delivery on every job. FSSI’s outsourced print and mail services include:
- High-speed, high-volume digital color printing
- Variable data printing and mailing
- Secure, 24/7 real-time document workflow management
- eStatements, eNotifications and eDocument processing
- Electronic bill presentment and payment processing
- Web-based document archival
- Disaster recovery (DR) and redundancy plan
- In-house graphic design and development team
Statement Processing and Mailing Services at FSSI
FSSI is a full-service provider of outsourced printing and mailing services. We specialize in the design, production, and delivery of high-quality, regulatory-compliant documents, specializing in confidential data. Whether you are sending thousands or millions of financial documents. FSSI can tailor an outsourced document processing solution to meet your needs.
See how a document outsourcing company like FSSI can help you reduce your risk and the cost of document processing. We can help you meet ever-changing compliance regulations. Our services give you complete control over inventory, postage, and workflow tracking and reporting.
Outsource Your Statement Printing and Mailing to a Proven Partner
FSSI serves clients nationwide from four production facilities located in Santa Ana, California; Coppell, Texas; Orlando, Florida; and Lincoln, Rhode Island. Every statement, invoice, EOB, and mailer we produce is backed by 100% data-to-document integrity and output accuracy, so your customers receive exactly what they’re supposed to, every cycle.
Our variable data printing capabilities allow you to embed targeted transpromo messages directly into your transactional documents, turning routine statement mailings into revenue-generating communications. No additional postage. No separate campaign. Just better use of the documents you’re already sending.
For organizations ready to reduce costs, improve compliance, and take the burden of statement processing off their internal teams, FSSI is ready to help. Contact us online or call 714.436.3300 for a no-obligation consultation.