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graphical depiction of different sales channels
graphical depiction of different sales channels

How to Achieve Multichannel Brand Consistency and Seamless Customer Experience

FSSI logo Kelly McConville

How to Create a Seamless Omnichannel Customer Experience? The significance of eCommerce has grown significantly in recent years. Nowadays, consumers expect more than just basic information when they visit a company's website. They desire an experience that mirrors the level of service they receive in physical stores....

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Megaphone with different personalized messages coming out
Megaphone with different personalized messages coming out

Personalized Marketing: The Road Less Traveled

FSSI logo Kelly McConville

The Benefits of Personalized Marketing for the Financial Services Industry Personalized marketing is a form of target marketing that creates messages for individual customers. In many cases, personalization is run through an automated method that uses computer software to mine data and makes client-centric...

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wallet crossed out with a phone replacing it
wallet crossed out with a phone replacing it

Mobile Wallets Leave Traditional Wallets in the Past

FSSI logo Kelly McConville

How Mobile Wallets are Changing the Way We Handle Payments? In a story published in May 2014, the Washington Post reported that eight in ten people carried less than $50 in their wallets. In the months since then, there’s a good chance that statistic has increased to nine in ten. Most people carry wallets to keep...

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a person looking at a phone
a person looking at a phone

How to Create a Seamless Customer Experience Using Omnichannel?

FSSI logo Kelly McConville

Omnichannel Strategies for your Customer Experience Customer experience marketing ensures that current or potential customers enjoy the same experience no matter how or where they encounter a particular company. Whether it’s sales, maintenance, management, or other departments and personnel for virtually any...

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variety of examples of customer documents
variety of examples of customer documents

Document Design Strategies for Millennials

FSSI logo Kelly McConville

Millennial Marketing A quick word of caution for any brands with a document management strategy. Marketing to Millennials matters to your future growth. Ignoring this growing demographic's need for ease, simplicity, and convenience could cost you dearly. Marketing to millennials can be tough, but we will discuss...

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3 dimensional direct mail examples
3 dimensional direct mail examples

What is USPS Dimensional Mail and How Can you Benefit?

FSSI logo Kelly McConville

USPS 3D Mail Innovations: Direct Mail Dimensional mailers are not flat like other traditional mail pieces. Dimensional mail shapes include tubes, boxes, spheres, and other unique formats. This type of mail has much higher response rates compared to traditional mailing. Taking advantage of the creative use of...

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person adding checkmarks to a checklist
person adding checkmarks to a checklist

Improve the Impact of Transactional Customer Statements

FSSI logo Kelly McConville

Maximize Customer Statement ROI: Design Best Practices for Financial Institutions Financial statements aren't just account summaries. They're direct marketing channels. Each document is an opportunity to communicate with customers who are already paying attention. Yet most banks and credit unions treat statements...

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color swatches
color swatches

5 Things to Consider Before Moving to Full-Color Digital Printing

FSSI logo Kelly McConville

Is Digital Color the Right Choice for your Business? If recent trends are any indicator, high-volume statement mailers will soon consider moving from black-ink on white-paper customer documents to those that incorporate inkjet digital color. Studies suggest that the business advantages, including greater engagement,...

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