Healthcare Printing and Mailing

FSSI offers healthcare mailing services to help you securely communicate with patients and health insurance policyholders.

With over 45 years of HIPAA-compliant document processing and mailing expertise, we’re a trusted patient statement vendor whose solutions can reduce production costs, stimulate collections, and comply with emerging regulations.

Choose a secure print and mail solution to help your hospital, clinic, medical practice, health insurance, or government agency accelerate the revenue cycle and reduce the cost of sending sensitive patient statements and other healthcare documents containing PHI.

Healthcare Printing Services Include:

• HIPAA-compliant statement printing and mailing
• Electronic statement presentment and billing
• Client-facing workflow tracking and reporting
• Direct mail marketing – Postcards, letters, online
• Health insurance policy letter mailing

Partnering with a healthcare document mailing service provider helps to accelerate the revenue cycle and reduce the cost of sending sensitive patient statements and other healthcare documents, especially documents containing PHI for hospitals, clinics, medical practices, health insurance companies, and government agencies.

HIPAA Compliant Healthcare Mailing Services

Today, healthcare providers and health insurance companies are under tremendous pressure to do more with less, especially when it comes to patient communications.

The medical industry faces initiatives to cut per-capita costs while at the same time improving the quality of care and patient billing experience. To help address some of these challenges, healthcare providers and health insurance agencies are outsourcing the production of their sensitive patient documents.

At FSSI, we welcome your healthcare-related document outsourcing needs. We offer end-to-end print and mail solutions, starting from the raw data and ending with electronic delivery if required, all backed by HIPAA-compliant privacy and data security practices.

Healthcare Document Sample PDFs

Learn more about our HIPAA-compliant print and mail practices.

Why Should You Work with a HIPAA-Compliant Healthcare Printing and Mailing Service Provider?

Maintaining patient confidentiality is a top priority in the healthcare industry. HIPAA-compliant printing and mailing services play a crucial role in ensuring the secure handling of Protected Health Information (PHI). These services implement robust security measures, such as encryption, secure storage, and restricted access to PHI by authorized personnel only, to prevent unauthorized access or breaches.

At FSSI, we offer end-to-end HIPAA-compliant print and mail solutions tailored to the healthcare industry. Our services are backed by a proven track record of success, having helped healthcare organizations like United WestLabs maintain compliance while streamlining their document workflows. With FSSI, healthcare providers can focus on delivering exceptional patient care while entrusting their printing and mailing needs to a trusted and compliant service provider.

Types of Healthcare Documents We Process and Deliver

Our healthcare printing and mailing solutions were designed with the needs of health insurance and health services providers in mind and include the design, production and delivery of documents containing sensitive PHI. Some of the documents we mail include:

• Explanation of benefits (EOB)
• Explanation of coverage (EOC)
• Collection letters
• Late payment notices
• Referral approvals and denials
• Patient billing statements
• Patient information update letters and notices
• Hospital and lab invoices
• Appointment reminders
• Medical statement inserts
• Patient or physician mailers

Complete HIPAA Compliant Healthcare Printing and Mailing Solutions

FSSI offers more than just healthcare printing and mailing services, we offer a complete HIPAA-compliant patient communications platform. Our solutions include patient statement printing, insurance document mailing, data processing, document management and even direct mail marketing. Avoid costly HIPAA violations or being negatively affected by a data breach.

Work with a HIPAA-compliant statement print vendor that has a long-standing history of protecting the PHI of our client’s customers.

What makes us different from other print outsourcing vendors in the healthcare industry is that we offer in-house graphic design and development, full electronic presentment, including mobile, email and SMS, and a variety of personalized integrated marketing features, offering a fully customized healthcare communications solution.

FSSI’s healthcare document mailing services include:

• Patient statement printing and mailing – We handle the entire process, from data processing to custom document design and formatting, ensuring accurate production output from our HIPAA-certified facility.
• Letter template management – Our platform allows healthcare teams to create and update time-sensitive patient documents in MS-Word® and link them to our digital printing-and-fulfillment center for high-quality production. With complete hierarchical control over approvals, revisions, and version tracking, this service is ideal for creating collection letters that stimulate remittance and enhance your revenue cycle.
• Workflow tracking and reporting – Our online system enables your teams to approve files, view real-time job status, and monitor inventory and postage levels 24/7. You can also export trend analysis and reports for data mining or analysis.
• Secure compliance – We provide a complete record of healthcare billing production and delivery while reporting the disposition and location of every mailpiece produced by FSSI. Our industry-leading data security, privacy measures, and fail-safe disaster recovery systems ensure your sensitive information is always protected.
• Electronic bill presentment and payment – Our platform offers various format and remittance options, including PDF presentment with optional HTML summary, highly personalized messages, dynamic graphics, and online payment capabilities via credit card, debit card, or ACH.
• Multichannel patient communications (print, email, SMS) – FSSI offers HIPAA-compliant multichannel patient communications, including print, email, and SMS text message, ensuring optimal engagement and adherence to regulations, with text messages having the highest engagement rate.

HIPAA Compliant Mailing Service Providers: What You Need to Know?

The Health Insurance Portability and Accountability Act (HIPAA) is a federal law enacted in 1996 that sets national standards for protecting the privacy and security of individuals’ health information. HIPAA applies to all entities that handle protected health information (PHI), including healthcare providers, health plans, and healthcare clearinghouses.

HIPAA requires that PHI be kept confidential and secure, with appropriate safeguards in place to protect it from unauthorized access or disclosure. This is especially important in healthcare mailing services, as mailings often contain sensitive information such as test results, treatment plans, and billing information.

Trusted Health Insurance Mailing Solutions for Documents with PHI

Our print and mail team specializes in handling healthcare mailing projects to meet the strict guidelines of HIPAA. We ensure the confidentiality of protected health information (PHI) throughout the production process, including data processing, printing, mailing, and delivery.

Learn more about the Benefits of Partnering with a HIPAA Compliant Print Vendor.

Protecting PHI with Iron-Clad Patient Data Security and Privacy

Our core values include a strong focus on data security, privacy, business continuity, and disaster recovery. FSSI undergoes annual SOC 2 audits and maintains HIPAA compliance in our facilities, with rigorous security practices that exceed industry standards, including:

• Facility security measures
• User/server-level protections
• PHI secure handling standards
• Secure data storage solutions
• Document confidentiality protocols
• Staff training on data security

Healthcare Direct Mail Marketing Services

Direct mail is still a very effective marketing channel for healthcare marketers. Many are turning to technology to help them take advantage of sending traditional direct mailers, but also leveraging the power of digital marketing automation.

Direct mail was the original data-driven marketing channel. That is even more true today. Healthcare marketers are looking for better ways to reach their audiences while retaining the targeting, mailing list optimization, testing and other campaign analytics that are usually only seen in digital marketing channels.

We have over 45 years of experience in handling sensitive healthcare information. We apply that same data handling know-how to the direct mail industry. Whether you are sending out postcards, letters, or any other type of direct mailer, you can expect the same level of data security and privacy standards.

Direct Mail for Healthcare Service Offerings:

• Postcards
• Letters
• Self-Mailers
• Appointment Reminders
• Variable Data Printing
• Mailing Lists
• Online Retargeting and Digital Marketing Automation
• Online Dashboard for Campaign Tracking

We offer a data-driven, end-to-end multichannel direct marketing solution. Your HIPAA-compliant direct mail campaign works in tandem with robust digital marketing for stellar results. It includes an automated process that is 100% done for you, with the right promotional activities in place to extend the reach of your healthcare marketing efforts, including full attribution in an online dashboard for visibility and tracking.

Looking to learn more about our advanced direct mail marketing campaigns? Visit our direct mail marketing services division, Splash.

Partner with FSSI for HIPAA-Compliant Healthcare Printing and Mailing Solutions

With FSSI as your HIPAA-compliant printing and mailing partner, you can have confidence in the security and efficiency of your patient communications. Our extensive experience, comprehensive range of services, and commitment to data security and privacy make us the ideal choice for healthcare providers, hospitals, clinics, medical practices, health insurance companies, and government agencies.

• Explanation of Benefits (EOB)
• Explanation of Coverage (EOC)
• Collection Letters
• Late Payment Notices
• Referral Approvals and Denials
• Patient Billing Statements
• Patient Information Update Letters and Notices
• Hospital and Lab Invoices
• Appointment Reminders
• Medical Statement Inserts
• Patient or Physician Mailers

To schedule a consultation or request a review of your outgoing patient communications strategies, you can contact us online or call us at (714) 436-3300. Our team is ready to assist you in finding the best solutions for your healthcare printing and mailing needs.