“Business Process Improvement” Category
Improve CX in 2022 with an Effective Customer-Focused Marketing Strategy
Effective Customer-Focused Marketing Optimizes CX Nobody wants to do business with a company that offers an unsatisfactory customer experience (CX). Bad impressions throughout the customer journey have a huge impact on future purchases and behaviors – even more than the price or the product. In this...
Ultimate Guide to Print and Mail Outsourcing
Are you considering making the switch to outsourcing your high-volume print, mail and digital customer communications? You are not alone. As companies grow and/or financial, technology and capacity needs change, outsourcing business processes can become a necessary and vital tool for success. Banks, credit...
October is Cybersecurity Awareness Month
Did you know that October is Cybersecurity Awareness Month? This month-long, national effort represents a collaboration between the government and cybersecurity industry to ensure everyone has the resources needed to stay safer and more secure online. The importance of staying protected from online theft...
Customer Communications Management (CCM) and Why You Need It
Strong customer relationships depend on effective communication. For banks, credit unions, insurance companies, healthcare organizations, and utility providers, customer communications management (CCM) transforms how you deliver statements, bills, and critical notices. Digital channels matter. But print and...
Disaster Recovery Planning as Part of Your Business Continuity Plan
It’s easy to assume a downtime event will never happen to your company, but the truth is more than 50% of companies have experienced a downtime event that lasted a full workday in the last five years. Of the companies that experienced a major data disaster, 96% of those that had a disaster recovery plan...
Want to Streamline Bill Payments? Add These Three Things to Your Statements.
Billing statements have come a long way. Upgrades to design, such as the inclusion of color and graphics, have made statements much easier to consume. Digital printing took these changes to another level, enabling techniques such as personalization and data-driven graphics enhancements that allow billers to...
Address Cleansing and the USPS Mailer Scorecard
The beginning of a new year is the perfect time to optimize your marketing strategies. One of the most beneficial ways to do this is by address cleansing your customer mailing database. According to an Experian Data Quality survey, over 32% of address data that businesses have is inaccurate. This incorrect...
Improve Customer Engagement with Strategically-Designed Utility Bills
Gas, electric, water, cable, waste management and more – almost every resident uses these utilities and subsequently needs to pay their bills. These utility bills or statements provide a unique opportunity to communicate with this dedicated audience, from providing payment due and account information to...