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At FSSI.
We know that finding or changing a print

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and mail vendor can be
a complicated and risky process.

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There are so many qualifications
and requirements to check off the list.

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Earlier this year,
we were being considered by a large

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national auto finance company to be
their new outsourced state and vendor.

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At that time,
their current vendor and competitor

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of FSSI was underperforming,
resulting in serious mistakes that were

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leading to compliance issues
and potential monetary consequences.

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We knew that the vetting process for their

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new vendor was going to be tough
because of their prior experience.

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They were not going to and could not
settle for anything less than perfection.

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FSSI is a full service outsourcing company

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focused on design, production,
and delivery of time,

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critical communications
and transactional documents.

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We serve multiple industries
across the country.

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Print and mail,

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electronic delivery and direct response
marketing are our service areas.

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But to me, that's not
what makes us special.

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What makes us special are the added
benefits, our approach, our philosophy,

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our values, all focused on serving our
clients to the best of our abilities.

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These are the things we get excited about

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part of our onboarding and is learning our
clients legacy processes and requirements

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so that we can become a strategic partner
and focus on providing new solutions

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and advice that elevates them
to the highest standards.

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And of course,
as we go through a conversion,

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we're looking to improve any pain points
they run into and present solutions

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to help clients reduce or avoid time
consuming or inefficient processes.

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This allows them to focus on their core

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competencies, thereby
saving them time and money.

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Market Advantage and Secure Compliance are
both comprehensive solutions designed

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to meet and enhance company's
customer communications initiative.

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With market advantage,

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clients have access to technology
to engage their customers across all media

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channels in full color
with personalized messaging.

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Secure compliance gives companies a peace

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of mind because they can count
on our comprehensive reporting.

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For example, when proof of mail
delivery is critical, we can prove it.

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We're confident that our data security

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policies meet all client
and third party audits.

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Our security initiatives include network,
physical and document security.

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Key cards are used for all access points

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into the building to ensure type building
security, as does an electronic sign

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in process for visitors that require
a driver's license and photo to be taken.

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Our Workstream One tool offers real time
job tracking and reporting so our clients

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can confirm that every file
received was processed.

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Our systems report the processing of each
unique piece so our clients have

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confidence that each document
sent to us is handled accurately.

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Having the latest technology

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that the industry offers means our clients
can leverage the latest and greatest

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features for their customer communications
without any capital investment.

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Part of the value we add is through

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the research, testing, and acquisition
of industry best equipment and software.

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Our commitment to reinvesting
in the company is evident in the new

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printers, inserters and software tools
we've acquired in the last few years.

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We like to think of ourselves as
an extension of our clients teams.

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We're constantly focused on providing
the best solutions, proposing cost savings

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and reporting the most
up to date information.

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We have established processes and tools so

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that our operation is
transparent to our clients.

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This means reporting exactly what we
received and processed contacting our

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clients the moment we find an issue
being available 24/7 when they have

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an issue and ultimately being
a subject matter expert for them

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as President.

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It'S my responsibility to guide FSSI
forward and instill our company's values

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and our employees so they can provide
the best services for our clients.

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Once we started working with this new

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client, suddenly, meetings that started
with rooms full of executives

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and Department heads slimmed down to a
small team of knowledgeable point people.

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We had gained their trust by listening

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and documenting their needs
and legacy processing.

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When you talk to us, we listened.

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And when we speak to you, we're candid

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qualities that are hard to come by these
days aren't hard to find at FSSI.