{"id":18083,"date":"2023-04-19T13:43:23","date_gmt":"2023-04-19T20:43:23","guid":{"rendered":"https:\/\/fssi-ca.com\/staging\/?p=18083"},"modified":"2024-03-26T15:23:42","modified_gmt":"2024-03-26T22:23:42","slug":"myths-about-outsourcing-print-and-mail","status":"publish","type":"post","link":"https:\/\/www.fssi-ca.com\/staging\/myths-about-outsourcing-print-and-mail\/","title":{"rendered":"Myths About Outsourcing Print and Mail"},"content":{"rendered":"\n<p>Do you remember a time that you reached out to a company and were able to get your question answered or issue resolved quickly and to your satisfaction? How about another time when you couldn\u2019t reach anyone and were given the run around \u2013 with less than stellar results?<\/p>\n\n\n\n<p>Service is the cornerstone of every successful business.<\/p>\n\n\n\n<p>Everyone remembers bad service. It leaves an indelible impression and ruins the customer experience and overall retention \u2013 a lose-lose for everyone involved.<\/p>\n\n\n\n<p>When it comes to working with a print and mail outsourcer, you want assurance that you\u2019re placing your critical document processing in good hands. And it\u2019s not just security, accuracy and on-time delivery that counts. At the end of the day, you want to have confidence that your outsourcing vendor cares about you, about your requirements and about your documents. In fact, you need a partner who is passionate about servicing you.<\/p>\n\n\n<div class=\"wp-block-image noborder\">\n<figure class=\"alignleft size-thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"140\" height=\"140\" src=\"https:\/\/fssi-ca.com\/staging\/wp-content\/uploads\/Value-Passion-for-Service-140x140.png\" alt=\"passion for service logo\" class=\"wp-image-13277\"\/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\">Passion for Service<\/h2>\n\n\n\n<p>Passion for Service is about the people you\u2019re working with, doing what it takes to meet your requirements, hit your deadlines and even delight you in the way you\u2019re cared for. It\u2019s about your vendor partner being open and available, being honest and transparent, truly enjoying the \u201cjob\u201d and, above all, helping you and your team.<\/p>\n\n\n\n<p>When evaluating and working with your <a href=\"\/how-to-choose-the-right-print-and-mail-outsourcing-vendor\/\">print-mail vendor<\/a>, it&#8217;s important to keep in mind that it\u2019s not just about printing and mailing.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Do you have a direct line to your main point of contact at your vendor?<\/li>\n\n\n\n<li>Is your contact accessible and responsive?<\/li>\n\n\n\n<li>Are you kept in the loop, especially if there are issues?<\/li>\n\n\n\n<li>Are you given access to reporting to give you confidence that your documents are mailed on time?<\/li>\n\n\n\n<li>Are your requests being addressed in a timely manner?<\/li>\n\n\n\n<li>Does your vendor partner exemplify a passion for serving you and your team?<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Customer Service Matters<\/h3>\n\n\n\n<p>Here are some stats from <a href=\"https:\/\/www.forbes.com\/sites\/blakemorgan\/2019\/09\/24\/50-stats-that-prove-the-value-of-customer-experience\/?sh=3148f37a4ef2\" target=\"_blank\" rel=\"noreferrer noopener\">Forbes<\/a> that demonstrate the importance of good customer service (and how stellar customer service is even better!):<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>73% of companies<\/strong> with above-average customer experience perform better financially than their competitors.<\/li>\n\n\n\n<li><strong>96% of customers<\/strong> say customer service is important in their choice of loyalty to a brand.<\/li>\n\n\n\n<li><strong>83% of companies<\/strong> that believe it\u2019s important to make customers satisfied also experience growing revenue.<\/li>\n\n\n\n<li>Brands with superior customer service bring in <strong>5.7 times more revenue<\/strong> than competitors who lag in customer experience.<\/li>\n\n\n\n<li>Companies that excel at customer experience have <strong>1.5 times more engaged employees<\/strong> than less customer-focused companies.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Print and Mail Outsourcing Myths<\/h2>\n\n\n\n<p>When it comes to customer service, you don\u2019t want to be ignored, unable to reach someone \u2013 and left feeling exasperated and ill at ease \u2013 especially when there are many details involved in getting a job done on time. When you outsource your work, you should expect quality service and excellent communication. In fact, you should be treated like the one and only client your vendor has, meaning you should receive \u201cconcierge-level service.\u201d<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Here are some myths of print and mail outsourcing:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Loss of Control \u2013<\/strong> When you hand off your work to an outsource partner, you should retain control, not relinquish it. In fact, you should always be able to access data about your jobs with detailed information about when and where it was printed and mailed, in addition to being able to reach your main point of contact for status updates, questions and overall reassurance. <strong><em>The best print-mail outsourcing partner will be informative and accessible.<\/em><\/strong><\/li>\n\n\n\n<li><strong>Unresponsive \u2013<\/strong> You should be able to pick up the phone or email your point of contact and have a response in a timely manner based on YOUR expectations and requirements. You should also be able to reach them via your preferred method of communication &#8211; email, phone or even text. <strong><em>The best print-mail outsourcing company will be personally responsive and available.<\/em><\/strong><\/li>\n\n\n\n<li><strong>One-Size-Fits-All Solutions \u2013 <\/strong>You don\u2019t need to fit your job requirements into someone else\u2019s \u201cbox\u201d \u2013 especially if they are complex and unique. Given the technologies and automation available in the industry today, customized services are possible for every client \u2013 pre-canned, cookie cutter templates and business rules are history.<strong><em> The best print-mail vendor will listen and be flexible to your unique needs.<\/em><\/strong><\/li>\n\n\n\n<li><strong>Lengthy Revision Process \u2013 <\/strong>You shouldn\u2019t have to wait weeks \u2013 or even months \u2013 for changes to templates or business rules. Don\u2019t settle for a process that causes a negative impact on your marketing or compliance requirements. Critical, and immediate, changes are the nature of the industry. Your critical requests should always be prioritized.<strong><em> The best print-mail outsourcing companies will understand and recognize the importance of quick turnarounds and build for nimble, responsive change requests.<\/em><\/strong><\/li>\n\n\n\n<li><strong>Just Another Client \u2013 <\/strong>You don\u2019t need to feel like you\u2019re just another number \u2013 instead, you should always feel valued and respected. Make sure you have a team dedicated to your account to facilitate open communication and supply the details you need with full transparency. When your outsourcing partner supports your goals and success like it\u2019s their own, everyone wins. <strong><em>The best print-mail services company will go above and beyond to support your success.<\/em><\/strong><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">FSSI\u2019s Passion for Service<\/h3>\n\n\n\n<figure class=\"wp-block-image size-medium noborder\"><img decoding=\"async\" src=\"https:\/\/fssi-ca.com\/staging\/wp-content\/uploads\/PFS_logo-01-copy-400x338.png\" alt=\"\" class=\"wp-image-18088\"\/><\/figure>\n\n\n\n<p>At FSSI, we\u2019ve been processing print and mail for 40+ years. We live by our core values \u2013 especially Passion for Service \u2013 and as employee owners, we\u2019re invested in work, in each other and in the company. We all have an important part to play \u2013 from cultivating relationships to <a href=\"\/staging\/statement-printing-and-mailing-services\/\">delivering critical documents<\/a> \u2013 and we want to do our best with every job and for every client, bringing a personalized, hands-on approach.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><em>We start with a dedicated team, providing concierge-level service to each and every client \u2013 always being available and responsive.<\/em><\/li>\n\n\n\n<li><em>Your team is committed to providing you Custom Care \u2013 starting with your primary Client Services Account Representative, a back-up Account Representative, a Client Services Manager, and an IT Project Coordinator, who all work together and stay up to date with your requirements.<\/em><\/li>\n\n\n\n<li><em>Your dedicated Account Rep is your main point of contact, seeing your job through from start to finish. There are no 800 #\u2019s or tickets, meaning you can connect directly with someone.<\/em><\/li>\n\n\n\n<li><em>The contact is always personal \u2013 and never anonymous with generic responses. You\u2019ll always hear a familiar voice or receive communication directly from the AR you know.<\/em><\/li>\n\n\n\n<li><em>We\u2019ll adopt the communication model you need \u2013 even reaching you on the communication channel you prefer, whether it be text, email or phone. (If you prefer it, so do we!)<\/em><\/li>\n\n\n\n<li><em>We\u2019re always ready to answer questions, propose new process improvements and talk through your solutions.<\/em><\/li>\n\n\n\n<li><em>If you don\u2019t want to talk to someone or wait for an email response, our workStreamOne reporting tool is available 24&#215;7 with comprehensive reports and job status information.<\/em><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">A Customized Client Experience<\/h3>\n\n\n\n<p>In the world of print and mail outsourcing, there is no such thing as a \u201cone-size-fits-all\u201d approach \u2013 especially with every job having different requirements and needs. If you\u2019re considering a new print-mail partner or want to make a change, think about these outsourcing myths and see how your vendor measures up \u2013 evaluating your overall level of satisfaction.<\/p>\n\n\n\n<p>Call (714) 436-3300 today to learn more about FSSI\u2019s Passion for Service, where we work hard for our clients every day \u2013 and are always responsive, accountable, transparent and accessible.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full noborder\"><img loading=\"lazy\" decoding=\"async\" width=\"3935\" height=\"821\" src=\"https:\/\/fssi-ca.com\/staging\/wp-content\/uploads\/website_banner_2024-01.png\" alt=\"hipaa and soc 2 certifications and seals\" class=\"wp-image-19773\" srcset=\"https:\/\/www.fssi-ca.com\/staging\/wp-content\/uploads\/website_banner_2024-01.png 3935w, https:\/\/www.fssi-ca.com\/staging\/wp-content\/uploads\/website_banner_2024-01-400x83.png 400w, https:\/\/www.fssi-ca.com\/staging\/wp-content\/uploads\/website_banner_2024-01-800x167.png 800w, https:\/\/www.fssi-ca.com\/staging\/wp-content\/uploads\/website_banner_2024-01-768x160.png 768w, https:\/\/www.fssi-ca.com\/staging\/wp-content\/uploads\/website_banner_2024-01-1536x320.png 1536w, https:\/\/www.fssi-ca.com\/staging\/wp-content\/uploads\/website_banner_2024-01-2048x427.png 2048w\" sizes=\"(max-width: 3935px) 100vw, 3935px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>We discuss the importance of good customer service in print and mail outsourcing. The article highlights that while security, accuracy, and on-time delivery are important, it&#8217;s critical to have a vendor partner who is passionate about servicing clients. We share some myths about print and mail outsourcing, such as the loss of control, one-size-fits-all solutions, and unresponsiveness, FSSI&#8217;s commitment to providing personalized, hands-on service to its clients, and its core value of Passion for Service.<\/p>\n","protected":false},"author":6,"featured_media":18085,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[30,57,48],"tags":[51,72],"class_list":["post-18083","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-process-improvement","category-customer-experience-and-engagement","category-outsourcing","tag-customer-experience","tag-outsourcing"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Myths About Outsourcing Print and Mail<\/title>\n<meta name=\"description\" content=\"Uncover the reality behind print and mail outsourcing. We smash through the misconceptions and show why customer service matters.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Myths About Outsourcing Print and Mail\" \/>\n<meta property=\"og:description\" content=\"Uncover the reality behind print and mail outsourcing. We smash through the misconceptions and show why customer service matters.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.fssi-ca.com\/staging\/myths-about-outsourcing-print-and-mail\/\" \/>\n<meta property=\"og:site_name\" content=\"FSSI Staging\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/fssi.ca\/\" \/>\n<meta property=\"article:published_time\" content=\"2023-04-19T20:43:23+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-03-26T22:23:42+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.fssi-ca.com\/staging\/wp-content\/uploads\/FSSI-Passion-for-Service-Header.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"786\" \/>\n\t<meta property=\"og:image:height\" content=\"386\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Heather Brunson\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@fssi_ca\" \/>\n<meta name=\"twitter:site\" content=\"@fssi_ca\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Heather Brunson\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Myths About Outsourcing Print and Mail","description":"Uncover the reality behind print and mail outsourcing. We smash through the misconceptions and show why customer service matters.","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_US","og_type":"article","og_title":"Myths About Outsourcing Print and Mail","og_description":"Uncover the reality behind print and mail outsourcing. We smash through the misconceptions and show why customer service matters.","og_url":"https:\/\/www.fssi-ca.com\/staging\/myths-about-outsourcing-print-and-mail\/","og_site_name":"FSSI Staging","article_publisher":"https:\/\/www.facebook.com\/fssi.ca\/","article_published_time":"2023-04-19T20:43:23+00:00","article_modified_time":"2024-03-26T22:23:42+00:00","og_image":[{"width":786,"height":386,"url":"https:\/\/www.fssi-ca.com\/staging\/wp-content\/uploads\/FSSI-Passion-for-Service-Header.jpg","type":"image\/jpeg"}],"author":"Heather Brunson","twitter_card":"summary_large_image","twitter_creator":"@fssi_ca","twitter_site":"@fssi_ca","twitter_misc":{"Written by":"Heather Brunson","Est. reading time":"7 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.fssi-ca.com\/staging\/myths-about-outsourcing-print-and-mail\/#article","isPartOf":{"@id":"https:\/\/www.fssi-ca.com\/staging\/myths-about-outsourcing-print-and-mail\/"},"author":{"name":"Heather Brunson","@id":"https:\/\/www.fssi-ca.com\/staging\/#\/schema\/person\/2d68ffc6699ab002a0ccf7568412cb1c"},"headline":"Myths About Outsourcing Print and Mail","datePublished":"2023-04-19T20:43:23+00:00","dateModified":"2024-03-26T22:23:42+00:00","mainEntityOfPage":{"@id":"https:\/\/www.fssi-ca.com\/staging\/myths-about-outsourcing-print-and-mail\/"},"wordCount":1212,"publisher":{"@id":"https:\/\/www.fssi-ca.com\/staging\/#organization"},"image":{"@id":"https:\/\/www.fssi-ca.com\/staging\/myths-about-outsourcing-print-and-mail\/#primaryimage"},"thumbnailUrl":"https:\/\/www.fssi-ca.com\/staging\/wp-content\/uploads\/FSSI-Passion-for-Service-Header.jpg","keywords":["Customer Experience","Outsourcing"],"articleSection":["Business Process Improvement","Customer Experience and Engagement","Outsourcing"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.fssi-ca.com\/staging\/myths-about-outsourcing-print-and-mail\/","url":"https:\/\/www.fssi-ca.com\/staging\/myths-about-outsourcing-print-and-mail\/","name":"Myths About Outsourcing Print and Mail","isPartOf":{"@id":"https:\/\/www.fssi-ca.com\/staging\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.fssi-ca.com\/staging\/myths-about-outsourcing-print-and-mail\/#primaryimage"},"image":{"@id":"https:\/\/www.fssi-ca.com\/staging\/myths-about-outsourcing-print-and-mail\/#primaryimage"},"thumbnailUrl":"https:\/\/www.fssi-ca.com\/staging\/wp-content\/uploads\/FSSI-Passion-for-Service-Header.jpg","datePublished":"2023-04-19T20:43:23+00:00","dateModified":"2024-03-26T22:23:42+00:00","description":"Uncover the reality behind print and mail outsourcing. We smash through the misconceptions and show why customer service matters.","breadcrumb":{"@id":"https:\/\/www.fssi-ca.com\/staging\/myths-about-outsourcing-print-and-mail\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.fssi-ca.com\/staging\/myths-about-outsourcing-print-and-mail\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.fssi-ca.com\/staging\/myths-about-outsourcing-print-and-mail\/#primaryimage","url":"https:\/\/www.fssi-ca.com\/staging\/wp-content\/uploads\/FSSI-Passion-for-Service-Header.jpg","contentUrl":"https:\/\/www.fssi-ca.com\/staging\/wp-content\/uploads\/FSSI-Passion-for-Service-Header.jpg","width":786,"height":386},{"@type":"BreadcrumbList","@id":"https:\/\/www.fssi-ca.com\/staging\/myths-about-outsourcing-print-and-mail\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.fssi-ca.com\/staging\/"},{"@type":"ListItem","position":2,"name":"Customer Experience and Engagement","item":"https:\/\/www.fssi-ca.com\/staging\/category\/customer-experience-and-engagement\/"},{"@type":"ListItem","position":3,"name":"Myths About Outsourcing Print and Mail"}]},{"@type":"WebSite","@id":"https:\/\/www.fssi-ca.com\/staging\/#website","url":"https:\/\/www.fssi-ca.com\/staging\/","name":"Financial Statement Services Inc.","description":"FSSI Sandbox Staging Site","publisher":{"@id":"https:\/\/www.fssi-ca.com\/staging\/#organization"},"alternateName":"FSSI","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.fssi-ca.com\/staging\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.fssi-ca.com\/staging\/#organization","name":"Financial Statement Services Inc.","alternateName":"FSSI","url":"https:\/\/www.fssi-ca.com\/staging\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.fssi-ca.com\/staging\/#\/schema\/logo\/image\/","url":"https:\/\/www.fssi-ca.com\/staging\/wp-content\/uploads\/FSSI-Logo-DocOutsourcing-1.png","contentUrl":"https:\/\/www.fssi-ca.com\/staging\/wp-content\/uploads\/FSSI-Logo-DocOutsourcing-1.png","width":1403,"height":580,"caption":"Financial Statement Services Inc."},"image":{"@id":"https:\/\/www.fssi-ca.com\/staging\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/fssi.ca\/","https:\/\/x.com\/fssi_ca","https:\/\/www.instagram.com\/fssi_ca\/?hl=en","https:\/\/www.linkedin.com\/company\/fssi---financial-statement-services-inc\/","https:\/\/www.youtube.com\/channel\/UCUcYOrf6-0Bkk8NPaPOj-Hg"]},{"@type":"Person","@id":"https:\/\/www.fssi-ca.com\/staging\/#\/schema\/person\/2d68ffc6699ab002a0ccf7568412cb1c","name":"Heather Brunson","sameAs":["https:\/\/fssi-ca.com\/staging\/"]}]}},"_links":{"self":[{"href":"https:\/\/www.fssi-ca.com\/staging\/wp-json\/wp\/v2\/posts\/18083","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.fssi-ca.com\/staging\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.fssi-ca.com\/staging\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.fssi-ca.com\/staging\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.fssi-ca.com\/staging\/wp-json\/wp\/v2\/comments?post=18083"}],"version-history":[{"count":10,"href":"https:\/\/www.fssi-ca.com\/staging\/wp-json\/wp\/v2\/posts\/18083\/revisions"}],"predecessor-version":[{"id":19867,"href":"https:\/\/www.fssi-ca.com\/staging\/wp-json\/wp\/v2\/posts\/18083\/revisions\/19867"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.fssi-ca.com\/staging\/wp-json\/wp\/v2\/media\/18085"}],"wp:attachment":[{"href":"https:\/\/www.fssi-ca.com\/staging\/wp-json\/wp\/v2\/media?parent=18083"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.fssi-ca.com\/staging\/wp-json\/wp\/v2\/categories?post=18083"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.fssi-ca.com\/staging\/wp-json\/wp\/v2\/tags?post=18083"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}