{"id":16935,"date":"2022-02-04T08:47:52","date_gmt":"2022-02-04T16:47:52","guid":{"rendered":"https:\/\/fssi-ca.com\/staging\/?page_id=16935"},"modified":"2025-07-21T11:35:22","modified_gmt":"2025-07-21T18:35:22","slug":"returned-mail-solutions","status":"publish","type":"page","link":"https:\/\/www.fssi-ca.com\/staging\/solutions\/returned-mail-solutions\/","title":{"rendered":"FSSI&#8217;s Return Mail Processing Solution: eReturn Mail"},"content":{"rendered":"<div class=\"wp-block-image\">\n<figure class=\"alignright size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"342\" src=\"https:\/\/www.fssi-ca.com\/staging\/wp-content\/uploads\/Return-Mail-Solutions-1-400x342-1.png\" alt=\"\" class=\"wp-image-21233\"\/><\/figure>\n<\/div>\n\n\n<p>Is your return mail piling up and consuming valuable time and resources? Instead of sorting through piles of undeliverable mail, outsourcing your return mail processing can streamline this task and reduce the burden on your team. By partnering with a return mail processing service, you can efficiently manage UAA mail, cut down on extra postage costs, and ensure compliance with USPS Move Update requirements.<\/p>\n\n\n\n<p>This solution not only saves you time but also helps maintain an accurate and up-to-date customer address database, eliminating the hassle of returned mail.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn btn-orange\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/staging\/contact\/\">Speak with a Return Mail Specialist<\/a><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignright size-medium\"><img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"581\" src=\"https:\/\/fssi-ca.com\/staging\/wp-content\/uploads\/Improve-Address-Quality-with-eReturn-Mail-600x871-400x581.png\" alt=\"improve address quality with ereturn mail graphic\" class=\"wp-image-13209\" srcset=\"https:\/\/www.fssi-ca.com\/staging\/wp-content\/uploads\/Improve-Address-Quality-with-eReturn-Mail-600x871-400x581.png 400w, https:\/\/www.fssi-ca.com\/staging\/wp-content\/uploads\/Improve-Address-Quality-with-eReturn-Mail-600x871.png 600w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\">What is Return Mail?<\/h2>\n\n\n\n<p>Return mail consists of mailpieces that are undeliverable as addressed. The mail is usually returned because of outdated, inaccurate or insufficient address data. This hits businesses especially hard that deliver a high volume of mail like financial services, insurance, healthcare and the utility industry. <\/p>\n\n\n\n<p>By optimizing returned mail management and making the necessary changes to your address databases, you can make sure more mail reaches the hands of the intended recipient and cut operational expenses with less waste and strengthen your customer relationships.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Reasons Mail Is Returned to Sender<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>The recipient is missing address details or is in the wrong format<\/li>\n\n\n\n<li>The recipient no longer lives at the same address<\/li>\n\n\n\n<li>The recipient&#8217;s contact info has changed but hasn\u2019t been updated in your database.<\/li>\n\n\n\n<li>Insufficient postage<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Returned Mail Processing Solutions<\/h2>\n\n\n\n<p>With eReturn Mail\u2122, you can electronically manage all undeliverable-as-addressed mail and update your customer address database. As a result, you\u2019ll get rid of the trays of undeliverable mail taking up space in your mailroom. Eliminate or drastically reduce all of your undeliverable mail and say goodbye to staff having to manually enter it all into your system.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-does-undeliverable-as-addressed-mean\">What Does Undeliverable as Addressed Mean?<\/h2>\n\n\n\n<p>Undeliverable As Addressed (UAA) means that the postal mail could not be delivered to the intended recipient at the address written on the mailpiece. This typically occurs due to one of the following reasons:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The addressee has moved and did not submit a change of address form with the USPS, so there is no forwarding address on file.<a href=\"https:\/\/mailingsystemstechnology.com\/article-4043-Undeliverable-As-Addressed-Mail-Where-Does-It-Come-From-and-How-Do-You-Fix-It.html\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><a href=\"https:\/\/runneredq.com\/news\/how-undeliverable-as-addressed-uaa-impacts-your-business\/\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><a href=\"https:\/\/www.postgrid.com\/what-does-not-deliverable-as-addressed-mean\/\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><a href=\"https:\/\/truencoa.com\/not-deliverable-as-addressed-what-does-it-mean\/\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><\/li>\n\n\n\n<li>The address on the mailpiece is incomplete, incorrect, or illegible, lacking crucial details like the street number, street name, city, state, or ZIP code.<a href=\"https:\/\/mailingsystemstechnology.com\/article-4043-Undeliverable-As-Addressed-Mail-Where-Does-It-Come-From-and-How-Do-You-Fix-It.html\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><a href=\"https:\/\/www.postgrid.com\/what-does-not-deliverable-as-addressed-mean\/\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><a href=\"https:\/\/anchorcomputersoftware.com\/resources\/articles\/23-why-do-i-get-undeliverable-as-addressed-or-unable-to-forward-mail\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><a href=\"https:\/\/truencoa.com\/not-deliverable-as-addressed-what-does-it-mean\/\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><\/li>\n\n\n\n<li>The address is for a vacant residence or business that is not currently occupied.<a href=\"https:\/\/mailingsystemstechnology.com\/article-4043-Undeliverable-As-Addressed-Mail-Where-Does-It-Come-From-and-How-Do-You-Fix-It.html\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><a href=\"https:\/\/truencoa.com\/not-deliverable-as-addressed-what-does-it-mean\/\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><\/li>\n\n\n\n<li>The intended recipient is deceased or unknown at that address.<a href=\"https:\/\/truencoa.com\/not-deliverable-as-addressed-what-does-it-mean\/\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><\/li>\n\n\n\n<li>There is no mailbox or mail receptacle at the address to receive deliveries.<a href=\"https:\/\/truencoa.com\/not-deliverable-as-addressed-what-does-it-mean\/\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><\/li>\n\n\n\n<li>The recipient refused to accept the mailpiece or pay any necessary postage.<a href=\"https:\/\/truencoa.com\/not-deliverable-as-addressed-what-does-it-mean\/\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><\/li>\n<\/ul>\n\n\n\n<p>This can adversely affect businesses that deliver a high volume of mail, such as those in the financial services, insurance, healthcare and utility industries. By utilizing returned mail management and making the necessary changes to your address databases, you can ensure more mail reaches the hands of its intended recipients and cut operational expenses while strengthening customer relationships.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-high-cost-of-uaa-mail\">The High Cost of UAA Mail<\/h2>\n\n\n\n<p>In 2023, the U.S. Postal Service (USPS) processed nearly 4.5 billion pieces of undeliverable as addressed (UAA) mail, which represents a significant portion of total outbound mail. This UAA mail cost the USPS approximately $1.33 billion. For businesses, the financial impact is even greater, with estimated costs of $20 billion annually to manage UAA mail. Each piece of returned mail can cost a company up to $25 in expenses related to reprocessing, including postage, labor, and address updates<sup>\u200b\u200b1<\/sup><\/p>\n\n\n\n<p>These expenses come from several key factors:<\/p>\n\n\n\n<figure class=\"wp-block-pullquote\"><blockquote><p>-Return postage fees paid to the USPS<br>-Labor costs for manually sorting UAA mail (ranging from $10 to $15 per hour)<br>-Address verification and updates ($0.50 to $1 per piece)<br>-Reprinting and remailing costs for statements or marketing materials<\/p><\/blockquote><\/figure>\n\n\n\n<p>In addition to the direct costs, UAA mail disrupts customer communications and damages the effectiveness of marketing campaigns. Undelivered bills, statements, and notices can lead to delayed payments, lost revenue, and potential compliance risks for businesses in regulated industries. Marketing efforts also suffer as promotional materials fail to reach intended audiences, wasting both time and money\u200b\u200b<\/p>\n\n\n\n<p>Outsourcing return mail processing can help reduce these costs and streamline the handling of undeliverable mail, ensuring that your business maintains up-to-date address records and minimizes disruption to your operations.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"keep-your-customer-address-database-up-to-date-and-reduce-returned-mail\">Keep Your Customer Address Database Up-to-Date and Reduce Returned Mail<\/h2>\n\n\n\n<p>eReturn Mail is an electronic solution that provides a digital file of all \u201cChange of Address\u201d (COA) and \u201cUndeliverable as Addressed\u201d (UAA) information for physically-returned mailpieces, covering all scenarios of returned mail, and decreasing occurrences of nixies in the process.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"here-s-how-ereturn-mail-works\">Here\u2019s How eReturn Mail Works:<\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignright size-medium\"><img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"131\" src=\"https:\/\/fssi-ca.com\/staging\/wp-content\/uploads\/FSSI-Logo-DOS-Blue-400x131.png\" alt=\"\" class=\"wp-image-19266\" srcset=\"https:\/\/www.fssi-ca.com\/staging\/wp-content\/uploads\/FSSI-Logo-DOS-Blue-400x131.png 400w, https:\/\/www.fssi-ca.com\/staging\/wp-content\/uploads\/FSSI-Logo-DOS-Blue-800x262.png 800w, https:\/\/www.fssi-ca.com\/staging\/wp-content\/uploads\/FSSI-Logo-DOS-Blue-768x251.png 768w, https:\/\/www.fssi-ca.com\/staging\/wp-content\/uploads\/FSSI-Logo-DOS-Blue.png 1049w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><\/figure>\n<\/div>\n\n\n<ul class=\"wp-block-list\">\n<li>Using a proprietary program, FSSI matches USPS data with our database so there is no manual processing on your side<\/li>\n\n\n\n<li>Through FSSI\u2019s Unique Piece Tracking (UPT), we provide you with data on all mail that was returned in a convenient electronic file<\/li>\n\n\n\n<li>We format the data so you can quickly and easily manage customer addresses and make real-time updates<\/li>\n\n\n\n<li>When database updates are not feasible without consent, you can quickly identify and contact customers to get updated information<\/li>\n\n\n\n<li>Satisfies Move Update compliance by streamlining the review process and address cleansing practices to help keep your customer data up to date<\/li>\n\n\n\n<li>With Secure Destruction, you can instruct the USPS to destroy all UAA mail and forward all COA mail to your customers<\/li>\n\n\n\n<li>Physically-returned mail stacking up in a company\u2019s mailroom can be eliminated or significantly reduced<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Returned Mail Handling and Processing Solutions<\/h2>\n\n\n\n<figure class=\"wp-block-embed alignright is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"FSSI Communications Grow Guide eReturn\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/jXqnrnunKvA?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>With eReturn Mail\u2122, a Return Mail processing solution from FSSI, you can electronically manage all undeliverable-as-addressed mail and update your customer address database. As a result, you\u2019ll get rid of the trays of undeliverable mail taking up space in your mailroom. Eliminate or drastically reduce all of your undeliverable mail and say goodbye to staff having to manually enter it all into your system.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"save-time-and-money-and-re-capture-lost-business-opportunities\">Save Time and Money and Re-Capture Lost Business Opportunities<\/h2>\n\n\n\n<p>Our return mail services enable you to save time and money spent on managing and processing UAA mail and help keep your communications moving forward as planned. Re-capture lost financial and business opportunities and reap the benefits of not having to manage as many returned pieces of mail. With fewer missed bills, notices and more positive customer experiences, it can be a reality.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"the-operational-benefits-of-ereturn-mail\">The Operational Benefits of eReturn Mail: <\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Effectively manage all undeliverable mail:<\/strong> Receive both COA and UAA information for physically-returned mail pieces. Utilize the data to electronically manage all undeliverable mail.<\/li>\n\n\n\n<li><strong>Easily update customer address database:<\/strong>&nbsp; Make real-time revisions to your customer address database based on information in the electronic data file, which is formatted for quick and easy updates. Address cleansing can be a great way to save money on wasted postage costs.<\/li>\n\n\n\n<li><strong>Automate outreach for consent:<\/strong>&nbsp; When the database cannot be updated without permission, easily identify customers with UAA or COA. We will set up a process to send a letter to get consent for any database modifications.<\/li>\n\n\n\n<li><strong>Stop sending to undeliverable addresses:<\/strong> Reduce unnecessary costs for mail that you know can\u2019t be delivered. Enlist the customer service team to follow up and get the correct recipient information.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"the-cost-benefits-of-ereturn-mail\">The Cost Benefits of eReturn Mail:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Eliminate postage assessments:<\/strong> If COA-specific mail exceeds 0.5% in one-month, additional postage assessments will be incurred. (Here are other tips to <a href=\"\/top-10-tips-to-optimize-your-postage-costs\/\">reduce postage costs<\/a>.)<\/li>\n\n\n\n<li><strong>Decrease internal business costs:<\/strong> Eliminate the time and labor costs associated with managing and processing large quantities of returned mail and the extra postage fees assessed on nixies.<\/li>\n\n\n\n<li><strong>Stay USPS Move Update compliant:<\/strong> Conform with USPS Move Update when COA information is used to update the customer database.&nbsp; We can also get the consent needed to make updates, within the 95-day time requirement. Eliminate or reduce additional Move Update fees and penalties.<\/li>\n\n\n\n<li><strong>Reduce or eliminate physical handling of mail:<\/strong> With USPS Secure Destruction, instruct the USPS to destroy UAA mail and forward COA mail to customers.<\/li>\n\n\n\n<li><strong>Re-capture lost financial opportunities:<\/strong> Eliminate missed bills or notices, which can affect revenue and overall customer experience.&nbsp; Keep communications moving as planned.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"why-choose-fssi-s-ereturn-mail\">Why Choose FSSI&#8217;s eReturn Mail to Manage Undeliverable Mail?<\/h2>\n\n\n\n<p><strong>Problem:<\/strong> NCOA doesn\u2019t capture all undeliverable-as-addressed mail, only changes of address that were registered with the USPS. Even if you are able to update your customer database based on NCOA information, you\u2019ll still receive all other \u201cUndeliverable as Addressed\u201d mailpieces. Additional postage assessments will be incurred if COA-specific mail exceeds 0.5% in one month. Additionally, customer addresses need to be updated with any changes within 95 days of the mail date to be Move Update compliant.<\/p>\n\n\n\n<p><strong>Solution:<\/strong> Our address cleansing services cover ALL undeliverable mail. With the electronic information from FSSI, you can update your customer address database electronically and in real-time. Correspondence can also be coordinated to get consent to make updates. We handle all return mail data digitally and can manage any scenario. Secure destruction also eliminates physical returned mail and having to manage\/process nixies.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"be-100-on-top-of-your-undeliverable-mail\">Be 100% on Top of Your Undeliverable as Addressed Mail<\/h2>\n\n\n\n<p>Choose the solution that covers all of your return mail and enables you to electronically manage it with ease &#8211; from handling address management and <a href=\"\/staging\/address-cleansing-new-year-new-customer-database\/\">address cleansing<\/a> to updating your customer address database. With eReturn Mail, keeping up with physically-returned USPS mail will never be an issue again. Take the steps today to eliminate heaps of UAA and COA mail and effectively manage it all like a pro.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-manage-return-mail-processing-with-ereturn-mail\">Manage Return Mail Processing With eReturn Mail<\/h2>\n\n\n\n<p>Is your organization struggling with mounting piles of returned mail? Are you wasting valuable resources manually processing undeliverable-as-addressed (UAA) mail? There&#8217;s a more efficient solution to this common problem.With the right return mail processing solution, you can:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Eliminate the buildup of physical returned mail<\/li>\n\n\n\n<li>Reduce additional postage fees<\/li>\n\n\n\n<li>Maintain USPS Move Update compliance<\/li>\n\n\n\n<li>Streamline your mailing operations<\/li>\n\n\n\n<li>Improve address database accuracy<\/li>\n\n\n\n<li>Ensure USPS Move Update compliance<\/li>\n<\/ul>\n\n\n\n<p>FSSI&#8217;s eReturn Mail service offers a comprehensive approach to managing all UAA mail. This solution provides electronic data files with updated address information and non-delivery reasons, allowing for real-time customer database updates. You can also coordinate follow-up communications for consent-based updates and instruct USPS to securely destroy UAA mail.<\/p>\n\n\n\n<p>By outsourcing UAA mail processing, you can eliminate handling of returned mail, reduce operational costs, improve address database accuracy, and ensure compliance with USPS Move Update requirements. With eReturn Mail, transform your UAA mail challenges into opportunities for improved efficiency and customer communication.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-fssi-s-ereturn-mail-service-offers-a-comprehensive-approach-to-managing-all-uaa-mail-this-solution-provides\">FSSI&#8217;s eReturn Mail service offers a comprehensive approach to managing all UAA mail. This solution provides:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Electronic data files with updated address information and non-delivery reasons<\/li>\n\n\n\n<li>Real-time customer database updates<\/li>\n\n\n\n<li>Coordinated follow-up communications for consent-based updates<\/li>\n\n\n\n<li>Option to instruct USPS to securely destroy UAA mail<\/li>\n<\/ul>\n\n\n\n<p>With eReturn Mail, transform your UAA mail challenges into opportunities for improved efficiency and customer communication.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"let-us-help-you-manage-your-returned-mail\">Let Us Handle Your Undeliverable-As-Addressed Mail <\/h3>\n\n\n\n<p>Choose a solution that encompasses all aspects of return mail processing, allowing you to manage it electronically effortlessly\u2014from address management and cleansing to updating your customer address database.<\/p>\n\n\n\n<p>With eReturn Mail, staying current with physically-returned USPS mail becomes a non-issue. Take proactive steps today to eradicate piles of UAA and COA mail and efficiently manage it.<\/p>\n\n\n\n<p><a href=\"\/staging\/contact\/\">Contact us online<\/a>&nbsp;or call us at (714) 436-3300 to schedule a no-obligation consultation. This innovative solution will immediately change the way you manage and update your customer address database and handle returned mail processing of mailpieces.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Sources:<\/p>\n<\/blockquote>\n\n\n\n<p><sup>1<\/sup><a href=\"https:\/\/www.sepire.com\/blog\/undeliverable-as-addressed-mail-facts-figures-and-fixes-part-1\">https:\/\/www.sepire.com\/blog\/undeliverable-as-addressed-mail-facts-figures-and-fixes-part-1<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Is your return mail piling up and consuming valuable time and resources? Instead of sorting through piles of undeliverable mail, outsourcing your return mail processing can streamline this task and reduce the burden on your team. By partnering with a return mail processing service, you can efficiently manage UAA mail, cut down on extra postage [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":13613,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-16935","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FSSI&#039;s Return Mail Processing Solution: eReturn Mail | FSSI Staging<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FSSI&#039;s Return Mail Processing Solution: eReturn Mail | FSSI Staging\" \/>\n<meta property=\"og:description\" content=\"Is your return mail piling up and consuming valuable time and resources? Instead of sorting through piles of undeliverable mail, outsourcing your return mail processing can streamline this task and reduce the burden on your team. 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