Customer experience marketing ensures that current or potential customers enjoy the same satisfying experience no matter how or where they encounter a particular company. Whether it’s sales, maintenance, management, or other departments and personnel for virtually any reason, it’s important to ensure a customer enjoys the same positive experience throughout. The idea is to make […]
A quick word of caution for any brands with a document management strategy: millennials matter to your future growth, and ignoring their visceral need for ease, simplicity and convenience could cost you dearly.In case you haven’t heard, millennials–those born between 1980 and 2000–now comprise the U.S.labor force’s largest generation (sorry, Boomers), wielding a whopping $200 […]
In a previous post, “5 Things to Know Before Greenlighting Digital Color,” we discussed market drivers that are fueling the adoption of color for customer account statements and other types of documents.We touched on the benefits of outsourcing, and suggested that the key to success is selecting a compatible partner–one with the tools, technologies and […]
The first post in this three-part series gave an overview of three incentive-eligible technology categories. The second went deeper into one of them, electronic mail, including video in print, mobile in print and others (it’s been a real reader favorite, so check it out after finishing this post). In this last article of the series […]
In an earlier post, we propounded that document value is quite real and not just marketing hyperbole. We mentioned how compliant production, digital color and customer understanding can all increase the value of customer-facing documents, beyond merely fulfilling their original intended purpose. However, we stopped short of providing tips that actually make your documents better.This […]
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The Top 10 Reasons to Outsource Print-Mail Production
Gain a complete understanding of outsourcing pros and cons for your company.