A:FSSI is more than a print and mail provider. We’re a pioneering technology leader in the outsourced (BPO) document-production industry. We’re also data management and security experts who utilize in-house software developers to assess, map and reformat clients’ files into high-quality (printed or online) statements, bills, compliance notices, marketing letters and other time-sensitive correspondence.Services include: Print and Mail Outsourcing, Statement and Bill Delivery, Electronic Statement Presentment, Electronic Invoice Presentment (EBPP, EIPP), Transpromotional Document Production, Tax Form Processing, Variable Data Print and Mail, Digital Color Printing

A:  FSSI was founded in 1980 to meet the print and mail needs of local, regional and national companies

A:

• dataStreamOne™ (DSO) customizable data formatting-enhances the impact, readability and appearance of documents, while improving your customers’ overall experience. DSO accurately reformats any data stream, transforming ordinary documents into extraordinary marketing and transpromotional tools.
• letterStreamOne™ (LSO) dynamic correspondence solution-a product of FSSI’s extensive in-house software development capabilities, LSO is a powerful, proprietary letter-and-notice-management solution offering 24/7 access to customer document templates, with hierarchical control and approval tracking.
• eStreamOne™ (ESO) electronic presentment and payment-an innovator of Web-based customer communications, FSSI offers a variety of versatile technology options that make adoption of online payment and document presentment faster, easier and more economical.
• workStreamOne™ (WSO) secure, workflow management portal-offers an unprecedented level of job-control transparency and accountability by providing client project managers with 24/7 access to powerful workflow-management tools and job-status reporting.

A:  Yes, Unique Piece Tracking(UPT)-real-time tracking and reporting on each unique piece in your mailstream-from file receipt through USPS delivery. The UPT database matches mail-piece information against data captured by inserting systems’ high-speed cameras, to positively verify every individual insertion. Many clients choose UPT for urgent compliance-notice mailings, where proof of mailing is required.Also, letterStreamOne™ (LSO) Dynamic Correspondence Solution-a product of FSSI’s extensive in-house software development capabilities, LSO is a powerful, proprietary letter-and-notice-management solution offering 24/7 access to customer document templates, with hierarchical control and approval tracking

A:   Yes. FSSI is owned and managed by president and co-founder, Jennifer P.W. Dietz. FSSI’s 30+ years of experience, plus multiple WBE (Women Business Enterprise) certifications, provide clients with confident assurances-both in our outsourcing credentials and the ability to comply with corporate diversity initiatives. Current WBE certifications include:

• WBENC: The WBE National Council is the largest third-party certifier of US women-owned businesses
• WBEA, Texas: Houston’s 750-member Women’s Business Enterprise Alliance is a respected, third-party certifying organization for 94 Texas counties
• CPUC Clearinghouse: A Public Utility Commission-supervised program that precludes the need for individual utilities to vet prospective woman- and minority-owned vendors
• Los Angeles MTA: The Metropolitan Transit Authority serves as transportation planner and coordinator, designer, builder and operator for one of the country’s largest, most populous counties

A:  Clients typically FTP encrypted files to us over our secure, “fat” data transmission pipe, which easily supports the transfer of very large volumes of data.

A:FSSI’s sophisticated data-composition tools allow us to accept most popular formats, including: flat files, XML, PDF, AFP, PCL and Postscript. We also accept many proprietary formats built for core service providers. Contact FSSI if you have a formatting question or special formatting needs.

A:  FSSI is the largest USPS client in our region with more-than-adequate capacity for large-scale expansion. Our high-volume, SAS-70 Type II certified production environment features cut-sheet and continuous-form technologies capable of producing millions of images daily, in full color, highlight color and black.

A: Every conversion is different but most follow a similar process of: data assessment; data mapping; setting output standards; testing; approvals (at every stage) and finally, secure production. FSSI works diligently to assure the most efficient conversions possible. Depending on complexity, formatting requirements, scheduling and other considerations, the process can range from several days to several months.

A:  Yes, FSSI produces both from the same data file. We also optimize documents to maintain corporate branding, while making them compatible with either push or pull e-technologies. We can also host data, support help-desk services, and/or provide a billing and payment loop.

A: FSSI is headquartered in Orange County (southern) California, roughly midway between Los Angeles and San Diego, two miles off the 405 freeway
Google Maps. We operate a secure, 167,000 square-foot production facility in Santa Ana, about ten minutes from the Orange County Airport. We also operate a Print, Fulfillment and Disaster Recovery facility just outside of Dallas, Texas. Google Maps

A: FSSI has numerous, facility-wide physical-security measures in place, including: access-limiting key cards for every employee, door alarms, internal and external security cameras, a gated entryway and secure perimeter.

A:  Yes, we are SAS-70 Type II Certified

A:  Data security at FSSI begins with limiting access to only those who need it. Multiple firewalls separate data handling from the rest of the production environment. Although our system is attacked daily by hackers, our security has never been penetrated to put client data at risk. Once jobs are complete, we delete client data from our servers and destroy all documents that are not intended to be mailed or delivered.

A:  User/Server level security: FSSI maintains User/Server level security whereby data files are secured by user permissions enforced by centralized domain policies. Service Level Security (Web, Email, Database, and other services) are audited and updated with the latest Service Packs.

• A firewall with hot failover: Placed between the Internet and the FSSI network, this measure blocks malicious and/or unauthorized network attempts.
  Data transmissions are encrypted (public key provided), zipped (with Strong Password), and are generally sent via SFTP. Individual Client SFTP accounts are set up; data passing through the firewall is blocked if the originating IP is not consistent with the set up rules. Other transmission methods are also available (Dedicated T-1′s, private VPN, etc.) and can be implemented according to clients’ needs.

• Validation and secure storage/archival: Once the data file naming standard is validated and the data validation preprocess is successful, files are automatically pulled into the FSSI network for processing. All client input data is stored in secure locations with access limited to authorized personnel. Client input files that are received and processed via client server networks are stored for no more than 60 days, unless clients specify otherwise. Following the processing and printing of the data, files are securely archived.

• Deletion and shredding: Documents containing personalized customer data (printed or electronic) are deleted or shredded using FSSI’s commercial shredder after 30 days from use, or stored in a secure location if they are needed for longer.

A:  No

A:  Yes, in accordance with both our operating policies and SAS 70 requirements, FSSI has a complete written DR plan that is regularly reviewed and updated.

A:  FSSI serves all vertical markets requiring quality, high-volume document output, and electronic presentment or payment, including: financial services, healthcare, government and education, utilities, telecommunications and many others.

A:  FSSI counts among its partners industry pioneers and leaders such as:
Xerox, Pitney-Bowes, HP, Océ, Böwe-Bell & Howell, Dell, Solimar, Western Union, Billing Tree, Official Payments and others

A:  Memberships and affiliations evolve and develop over time.
Currently, FSSI is a proud member of both the INg (Imaging Network Group) and the NASFAA (National Association of Student Financial Aid Administrators).

A: Yes, as long as there is real potential for mutual long-term success, FSSI will consider new and varied partnering opportunities. Requests by clients to work with a core software supplier are considered individually.

A:   The short answer includes efficiency, measurable returns and cost savings-potentially millions of dollars annually in many cases. Outsourcing the secure production of account, compliance and marketing documents to an industry leader like FSSI offers immediate payback, as well as future economic benefits, including lower per-piece costs and volume discounts.